Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Very helpful and fair Worked with Alex at Jerry Ulm and couldn’t be happier. Great communication at all times and very informative. Would highly recommend to anyone needing Worked with Alex at Jerry Ulm and couldn’t be happier. Great communication at all times and very informative. Would highly recommend to anyone needing service. More

Great experience with service representative Service rep Tracy was knowledgeable, courteous and provided updates on my vehicle. All items fell under recall items and I felt comfortable with jerry Service rep Tracy was knowledgeable, courteous and provided updates on my vehicle. All items fell under recall items and I felt comfortable with jerry ulm completing these repairs. More

Terrible Communication Took multiple calls and messages to get ahold of someone and when I finally did talk to my service tech it was because someone else knew they were the Took multiple calls and messages to get ahold of someone and when I finally did talk to my service tech it was because someone else knew they were there and went and found them. Then my car was ready to be picked up two days earlier and was sorry that no one called to tell me. I'll never take my Jeep here again. I would rather let a six year old watch YouTube videos on how to fix the problem before I ever go back. More

Tracey was so helpful and communicated with every update. B Tracey and Beth were wonderful and of great assistance to me. They are both assets to your dealership. I thank them for their help I to make this exp Tracey and Beth were wonderful and of great assistance to me. They are both assets to your dealership. I thank them for their help I to make this experience as pleasurable as possible. More

Fluids Change for My 2014 Caravan Service was done in a timely manner for my van. It was at Express with no appointment. I was ipdated on progress several times duriny my 2+ hour wait Service was done in a timely manner for my van. It was at Express with no appointment. I was ipdated on progress several times duriny my 2+ hour wait (which I anticipated). I will say I was surprised that on the beak down of labor and parts, the nearly $700 bill, agsin expected, estimste, the labor was $363! I use Jerry Ulm because I trust the quality of work. More

Good service Everything was fine. The only drawback of my experience was that the day of my service, the service center lost phones, computers, and power so I didn Everything was fine. The only drawback of my experience was that the day of my service, the service center lost phones, computers, and power so I didn’t find out the status of my car service until the next day. Can’t do much about that. More

Excellant service from Tracey Quick service on recall item thank you Tracey for your assistance in completing the repair your expertise will keep me coming back to have you as my s Quick service on recall item thank you Tracey for your assistance in completing the repair your expertise will keep me coming back to have you as my service advisor More

Work not complete I dropped off my 2016 Dodge Journey for an oil change and to change out an O2 sensor previously diagnosed but I did not have time to wait. I told the I dropped off my 2016 Dodge Journey for an oil change and to change out an O2 sensor previously diagnosed but I did not have time to wait. I told the person I that took my keys “I am here to get an oil change and to replace the O2 sensor”. I waited about 1 1/2 Hour, which I thought was appropriate for the work. When I got my car back the engine light was still on. I called Alex and asked why my engine light was still on, and did you not replace the o2 sensor. He stated no one told him about it, which was frustrating to hear because I specifically asked for this work to be completed. I can only make it to your place about every six months. Now I have to come back in to take care of this and I don’t have the time. I would think you would check the engine light when you got in the car to move it. You have a nice text system but it could be used better. I texted Alex during my wait to check in things but he only responded after I waited 15 minutes and asked the check out clerk to find my attendant. Also why even bother to ask what you are coming in for today if you are not serious about taking care of the items I specifically asked to do. But you always want to sell me tires. My vehicle doesn’t even have 30k yet. The last 3 tones I have been in your guys always want to sell tires. Perhaps instead of running the numbers on how much tires cost make sure the required work is done first. More

Great service I brought my car in for scheduled maintenance. I was taken in on time, everyone I dealt with was friendly and helpful, and they finished in a timely m I brought my car in for scheduled maintenance. I was taken in on time, everyone I dealt with was friendly and helpful, and they finished in a timely manner. More

Extremely helpful We were 4 hours away from home when our car died. They were very helpful and quick to fix our problem. We were able to get on the road and make it bac We were 4 hours away from home when our car died. They were very helpful and quick to fix our problem. We were able to get on the road and make it back home thanks to these guys! More