Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Not so Express Sunday service. Recently added Sunday service needs a lot of improvement. I waited 2:30 hours for a simple oil change. The staff was professional and courteous, how Recently added Sunday service needs a lot of improvement. I waited 2:30 hours for a simple oil change. The staff was professional and courteous, however there where only three technicians and one service advisor working. This resulted in their being extremely backed up. Management needs to increase the number of techs to an appropriate number in order to provide an Express service or switch to an appointment only for Sundays. More

Best in town After being repeatedly let down by other dealership service centers in town we where pleasantly surprised with the level of professionalism and servic After being repeatedly let down by other dealership service centers in town we where pleasantly surprised with the level of professionalism and service we recieved here . Highly recommend bringing your vehicle here for service . More

Dodge Durango Thermostat replaced with new warranty alternator. PCM upgrade. Glad to have it done at the dealer. Would not have received warranty repair or softw Thermostat replaced with new warranty alternator. PCM upgrade. Glad to have it done at the dealer. Would not have received warranty repair or software upgrade at a garage. More

Great experience. Shuttle service is a plus. Overall experience was great. I've purchased four or five vehicles from Jerry Ulm Dodge for many years. Only thing I would recommend is a courtesy c Overall experience was great. I've purchased four or five vehicles from Jerry Ulm Dodge for many years. Only thing I would recommend is a courtesy call wash when you get your vehicle service. More

Awesome! Brian Cummings The last 10 years we have had TERRIFIC service. Especially when I call on Brian Cummings. He has always taken great care of our cars, trucks etc. TH The last 10 years we have had TERRIFIC service. Especially when I call on Brian Cummings. He has always taken great care of our cars, trucks etc. THANK YOU! More

Fast and friendly I was greeted promptly at the service line, where they searched feverishly for my appointment in the system, only to find out I was supposed to be at I was greeted promptly at the service line, where they searched feverishly for my appointment in the system, only to find out I was supposed to be at the express service location, in the back of the lot. Totally my mistake. Upon arrival to where I needed to be, the service writer met me, got my Jeep ready for the technician, and led me into the waiting area. The service was performed quickly, the cashier was terrific, and I was on my way in much less time than anticipated. Great job all around! More

Good but could be better Jerry Ulm takes care of things and the staff is all excellent. However, maybe because they were recently sold, they are letting me down a little. I Jerry Ulm takes care of things and the staff is all excellent. However, maybe because they were recently sold, they are letting me down a little. I had an incident with my Chrysler Crossfire. The insurance adjusted came to Jerry Ulm where it had been towed in. No one notified me. Tires, rims, cross ties etc were fixed, but when I went to pick it up it also had had damage that no one had noticed or picked up. My service advisor told me to make an after claim, and sure enough my excellent insurance company is covering it. But no acknowledgement of my time and extra effort is mentioned. The damage included two new rims and three new tires. These are high performance $250 each tires. It seems like I am in there all the time to get these tires fixed and the report is always that they are not fixable. Sure enough, less than five months later, one got a nail in an "unfixable" spot and I need a new tire. Why can't we ever get road hazard coverage I asked my service advisor. He said because they are "high performance" tires, so he never asked in the years we have been dealing wit this. But upon inquiry they are eligible and I feel extremely let down by this incorrect information and lack of good advice. Then with this new tire, I left it for valve cover repair I had been advised on -- $900. The service tech had mentioned it before and I asked to fix it then. Oh no, my service advisor said, Chris just said to watch it. Now the new tech said let's go forward. My service advisor called. Now not only was it the $900 valve covers but a whole additional cover repair -- another $1,000. I told Angelo the Service Manager how let down I felt by this and he said he would look into and try to make an adjustment -- but, as I said, I feel very let down and under-appreciated by these recent three events. They always make things right and staff is excellent, but I feel like with the new ownership they don't care about me any more -- and while things are cheerfully fixed they come with a cheerful extremely more expensive bill and trouble to get there again and my time is never acknowledged as valuable. More

questionably needed overpriced services Made appt for factory recall and to possibly have 100,000k Service. Dealership extremely busy and crowded when we arrived, difficult to navigate to ar Made appt for factory recall and to possibly have 100,000k Service. Dealership extremely busy and crowded when we arrived, difficult to navigate to area as we we entered for our first time there. Only positive was being given a rental car gratis due to recall issue. Told our truck had two fuel filters, it only has one. Asked that if any service needed to be done beyond oil and filter change, to let us know. Next day it took several phone calls and messages left, culminating with phone call to Service mgr, who said several personnel were absent that day, before we heard back from Service writer. Promised an email with recommended additional services totally nearly 2000k, it took another phone call Before email was sent. We contacted our mechanic in our hometown, who aided us in our decision to not have these services performed at the dealership. We picked up our truck the next day ( still a crowded busy area where a salesman finally got us some assistance in locating our service writer). In the meantime, someone told us that we would be receiving a survey, and when I conveyed that I was not thrilled, they urged me to contact Tracy before we submitted the survey so she could make things right. Other than refunding about 1/2 of what we paid, this cannot be rectified. We feel the bill for oil change, replacement of ONE diesel filter, inspection of belts, fluids, etc was overpriced at $400+. Additionally, the recommended services in the email were NOT included on the inspection report attached to our bill, so how necessary were they? We will not recommend your dealership to anyone. More

It was ok Went to get my jeep wrangler looked at for a leak in my roof. Schedule an appointment when the roof guy was supposed to be there. He didn’t show for Went to get my jeep wrangler looked at for a leak in my roof. Schedule an appointment when the roof guy was supposed to be there. He didn’t show for two days. i ubered the first day. They gave me a rental the second second day. I was quoted a price to have my Thermostat cover replaced saying it took 2 hours labor when in fact it took less than an hour. I brought that to the attention of the service person and she did give me a discount. The problem I have with that, is if it takes less than an hour to put a thermostat cover on a jeep wrangler, why are you charging customers two hours. Makes me not want to trust this company but so far this is the only issue I have had but I can promise I will be questioning it in the future. Tracy was accommodating and professional. More

Great experience! Highly recommend! From the day I bought the vehicle until my 1st service appointment, all great so far! Friendly, knowledgeable and honest! Will buy Highly recommend! From the day I bought the vehicle until my 1st service appointment, all great so far! Friendly, knowledgeable and honest! Will buy all my future Jeeps here! (I have 3) More