Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Loved the technology integration I loved how the entire process was automated by iPad and software that kept me informed. It was easy for me, and I trusted the work that was done. I loved how the entire process was automated by iPad and software that kept me informed. It was easy for me, and I trusted the work that was done. More

On vacation and in a bind and they left my worries behind I called Tracy in service and she asked me to come in and told me when the vehicle will be ready and when I got there and she already had a loaner ve I called Tracy in service and she asked me to come in and told me when the vehicle will be ready and when I got there and she already had a loaner vehicle ready to go and the vehicle was ready when she said it was going to be. More

Disorganized and poorly managed A week ago I called the service department to schedule warranty service. The receptionist put me on hold to confirm that the parts were available. Aft A week ago I called the service department to schedule warranty service. The receptionist put me on hold to confirm that the parts were available. After a short wait, she said they were, then scheduled my appointment. Upon arriving yesterday, the service representative again made sure that the parts were available before I departed. He them let me know it would be at least 3 hours - I took the shuttle home so I could take my wife's car. Around 430, about 6 hours later, the representative called and apologized, saying that the parts were not actually in. I explained the situation, and he remarked that the manager was aware, since the same thing happened anyways. He offered to comp me an oil change and tire rotation. Unfortunately, this was after the shuttle service stopped running, so I had to drive home and pick up my wife and kids and drag them to the dealership - they missed their swim lesson. Overall, I wasted over 2 hours of my time and an hour of my wife's and forced my kids to miss their lesson due to the unsatisfactory communication between the service / parts departments and me, the customer. More

Extremely Poor Customer Service Would give zero stars if possible. Battery died on my truck and needed to be replaced. Had to jump start it to get it to limp into the dealership for Would give zero stars if possible. Battery died on my truck and needed to be replaced. Had to jump start it to get it to limp into the dealership for the replacement, got checked in by 8:30 AM and was only told it would take some time to look at. After about 2 hours I didn't see the adviser and sent a text asking for an update. No reply. about 10 min later found him and he would get me an update soon, more than 30 min later nothing. I asked another adviser to look it up and finally he appeared and told me that it took extra time because the only battery tester was not available to the tech until just recently and they had to test the battery for legal reasons. I pointed out to him we both knew the battery was a problem and would need to be replaced because it died on me earlier that morning and the computer logs indicated issues with the battery so another test that takes 3 hours? If they had been honest and up front with me, I could have got a ride into work rather than being stuck in their waiting room for almost 4 hours just to install a new battery. When my truck was ready, instead of walking up to me in the adjacent waiting room, he shouted my name from the cashier window. Alberto is rude as xxxx and should be fired, but even with getting rid if him, I won't be returning to a service department so poorly run. You can find better out there, these guys are clowns. More

RECALL SVC FOR MY CHRYSLER 300 AIR BAGS FIRST TIME AT THIS DEALSHIP - CARLOS SERVICE AGENT PROMPT -ENSURED ME I WOULD DONE IN 2 HOURS- THATS WHAT HAPPEN SO I WOULD NOT BE LATE FOR WORK FIRST TIME AT THIS DEALSHIP - CARLOS SERVICE AGENT PROMPT -ENSURED ME I WOULD DONE IN 2 HOURS- THATS WHAT HAPPEN SO I WOULD NOT BE LATE FOR WORK More

Recall service I had a recall on a 2108 Pacifica and all went well. It was a computer reload. The service was completed in 1 day. But I'm beginning to believe since I had a recall on a 2108 Pacifica and all went well. It was a computer reload. The service was completed in 1 day. But I'm beginning to believe since the mini van is pretty much computer driven, I will be getting computer recalls for the life of the mini van. More

Amazing Alberto is fantastic. Professional, friendly, best service ever. Knowledgeable, accommodating, helpful, personable. He fit me in even though they were Alberto is fantastic. Professional, friendly, best service ever. Knowledgeable, accommodating, helpful, personable. He fit me in even though they were overwhelmed since my 90 year old mother and I couldn't drive around in hurricane season with an open window. More

Broke my Jeep and didn't fix it and wanted me to fix it Spacers out on my Jeep the broke my rims instead of ordering a wheel lock broke my axle never fixed it piece of xxxx managers and humam resource didn Spacers out on my Jeep the broke my rims instead of ordering a wheel lock broke my axle never fixed it piece of xxxx managers and humam resource didn't help and my service advisor admitted that they broke it but his manager wouldn't let him fix it he wanted to charge me just wrong pure ignorance no ethics total violation of there own policies what has America come to More

I love Jerry Ulm Carlos Batista is awesome, he keeps my car in tip top shape. Jerry has a great service department. While my car was in service for the tv they went ah Carlos Batista is awesome, he keeps my car in tip top shape. Jerry has a great service department. While my car was in service for the tv they went ahead and took care of a recall. They have always been courteous and professional and quickly resolve any issues! More

Worth the drive I drive all the way to Tampa from Brandon just for the service. The Brandon dodge dealership is the worst! They're rude and even though you make an ap I drive all the way to Tampa from Brandon just for the service. The Brandon dodge dealership is the worst! They're rude and even though you make an appointment they make you wait over 2 hrs to get your oil changed. I love the service here because they have an express oil change area which works great for us! We are very happy with the service on our vehicle as well as customer service! As long as we own our Dodge we will keep going back to them! More