Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Great Day @ Jerry Ulm Express My advisor, Alex was very knowledgeable, professional and friendly. Got me in & out within the estimated time he gave me for service to be completed. My advisor, Alex was very knowledgeable, professional and friendly. Got me in & out within the estimated time he gave me for service to be completed. Way to go Alex!!! More

Last minute service Alex went above and beyond to help me with an urgent fix and allowed me to make a work meeting on time. Top notch care! Alex went above and beyond to help me with an urgent fix and allowed me to make a work meeting on time. Top notch care! More

HORRIBLE customer service I have been waiting since late April for a solution with a rental refund, and my service advisor has not gotten back with me. I have called multiple t I have been waiting since late April for a solution with a rental refund, and my service advisor has not gotten back with me. I have called multiple times, and repeated myself to him over and over with no solution on his end. He keeps telling me that the situation will be taken care of, but I get no return calls. More

Great The service advisor Alex greeted me with a smile was very knowledgea of the Jeep product. I recommend visiting Jerry Ulm and meeting Alex Perez. The service advisor Alex greeted me with a smile was very knowledgea of the Jeep product. I recommend visiting Jerry Ulm and meeting Alex Perez. More

Carlos was fantastic! Carlos went above and beyond at my service visit. He delivered the repairs to my car in the time he initially gave me and helped explained features of Carlos went above and beyond at my service visit. He delivered the repairs to my car in the time he initially gave me and helped explained features of my car that I had questions on. I was very impressed with the level of service. Thank you to Carlos for making my car service visit so easy. More

Poor Customer Service I had to go to the Dealership three times, to get them to fix my DVD player. I told the associate when I made the appointment what was going on wit I had to go to the Dealership three times, to get them to fix my DVD player. I told the associate when I made the appointment what was going on with my DVD player, so they booked me an appointment for Saturday morning. I waited at the Dealership Saturday morning for about 45 minutes, for them to tell me that there are no electricians that work on the weekends. So I was wondering why they made me an appointment for a Saturday, when I was having an electrical issue with my DVD player. They told me to come back in on Monday, so I did, I waited with my kids in the waiting room for almost 3 hours for them to tell me that they didn’t have a DVD player in stock so I would have to come back. I come back to the dealership for the third time, and what should’ve taken them an hour and a half possibly two hours, took them four hours to replace my DVD player I come back to the dealership for the third time, and what should’ve taken them an hour and a half possibly two hours, took them four hours to replace my DVD player. While I was waiting, I looked at new were models of the Chrysler Pacifica. Al Gonzalez showed me around the vehicle showed me how his self parks, and then we sat down to go over pricing. I even asked him to talk to my uncle who owns a dealership about what he would price that vehicle at. Alex seemed very nice at first, yet he kept answering his phone and texting while trying to sell me a vehicle. I told him when we first interacted, that I hate coming to this dealership because the Customer Service is minimal. Yes everybody seems very nice, but when you walk in the back to look at vehicles and see the mechanics talking and smoking while you’re waiting for them to finish your vehicle, it doesn’t really paint a good picture of Customer Service, nor the sales reps constantly saying excuse me but I have to take this when they are trying to sell you a vehicle. Don’t even get me started on the mysterious shuttle service. I still don’t believe there is an actual shuttle for customers. If there is, and it is always gone, maybe there needs to be more than one shuttle. More

Long wait at service drop off to be attended Long wait at service drop off no service adviser available to help simply dropped of car for recall had to leave and reschudle for another day very fu Long wait at service drop off no service adviser available to help simply dropped of car for recall had to leave and reschudle for another day very fustarating More

They try Jim works on helping me out. This time the shop foreman came along for a ride to hopefully fix my tire problem. For a car that’s only 2 years old it s Jim works on helping me out. This time the shop foreman came along for a ride to hopefully fix my tire problem. For a car that’s only 2 years old it sure does have a lot of problems. I’m beginning to wonder if the 3 “suggested “ items really need to be done. I mean they are the ones that failed to rotate my tires when I paid for it. Why should I fork out money tires it wasn’t my negligence it was JUlm express lane. More

Very pleasant The service on my Jeep was done in a timely manner and the staff were great! I would definitely recommend this dealership and service department to ot The service on my Jeep was done in a timely manner and the staff were great! I would definitely recommend this dealership and service department to others. More

Stunning Service The service department at Jerry on Dodge is second to none. I have owned every brand of car imaginable and have been blown away by the level of servic The service department at Jerry on Dodge is second to none. I have owned every brand of car imaginable and have been blown away by the level of service provided to me by my service agent carlos but Teas The service department at Jerry on Dodge is second to none. I have owned every brand of car imaginable and have been blown away by the level of service provided to me by my service agent Carlos Batista. I had a check engine light come on which turned out to be a very bizarre fuel evaporation tube. He went out of his way to get the car done by days end while providing me with any rent a car from enterprise so that I would not be inconvenienced and have to wait a couple of hours. I could not be more supportive of this dealership if I tried More