Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Very knowledgeable staff Jay at Jerry Ulm is always a pleasure to deal with. We are a body shop in the Keys & sometimes have trouble getting our parts promptly, but not with J Jay at Jerry Ulm is always a pleasure to deal with. We are a body shop in the Keys & sometimes have trouble getting our parts promptly, but not with Jerry Ulm. Thank you Jay! More

Great job as always Jennifer at the express service center is always a pleasure to work with. She’s friendly, knowledgeable, professional, and remembers you even though s Jennifer at the express service center is always a pleasure to work with. She’s friendly, knowledgeable, professional, and remembers you even though she sees many customers daily. Jerry Ulm Dodge has always taken care of my service needs for my truck and I am happy to go each time. More

Oil Change Alex Perez was helpful in all questions about oil change and certain services for my Jeep needs. I will be back to have my Jeep serviced at this loca Alex Perez was helpful in all questions about oil change and certain services for my Jeep needs. I will be back to have my Jeep serviced at this location. More

Crap service Had a scheduled appt. at 10am. Was told 2 hours for service but took over 4. No reply to text to service manager, David, at all he just ignored me. Wh Had a scheduled appt. at 10am. Was told 2 hours for service but took over 4. No reply to text to service manager, David, at all he just ignored me. When I get a new car it won’t be there More

Car service Always great no matter what I am in for, Jennifer keeps me informed on what's going on with my car. Great to deal with That's why I keep coming back Always great no matter what I am in for, Jennifer keeps me informed on what's going on with my car. Great to deal with That's why I keep coming back More

Well orchestrated Friendly, helpful, knowlegeable. Everything progressed as scheduled. I do not know what else to say to use up my twenty five words. Good job. This p Friendly, helpful, knowlegeable. Everything progressed as scheduled. I do not know what else to say to use up my twenty five words. Good job. This part is annoying. More

Preventative Maintenance Service 2006 Ram 1500 My rating is based on my 5 years of experience with the Jerry Ulm Service Center. Service Manager Mr. Brian Cummings is the “Cream of The Crop” a top My rating is based on my 5 years of experience with the Jerry Ulm Service Center. Service Manager Mr. Brian Cummings is the “Cream of The Crop” a top notch professional who ensures my vehicle receives the correct maintenance required for safe and reliable performance. The work I have had performed on my vehicle by the Service Professionals at Jerry Ulm is second to none!!! More

Service center with great service From the initial appointment to final checkout, the service center employees listened and explained clearly what was going on with my vehicle. Will re From the initial appointment to final checkout, the service center employees listened and explained clearly what was going on with my vehicle. Will recommend this center over any other for Tampa area residents. More

Generally okay I always take vehicle to Jerry Ulm for routine service. You dont need an appointment and the turnaround times are normally pretty fast, but my last vi I always take vehicle to Jerry Ulm for routine service. You dont need an appointment and the turnaround times are normally pretty fast, but my last visit was the worst ive experienced. I pulled up to the express lane (mainly oil changes and other quick services) and noticed several cars lined up ahead of me. Understandable since it was a Saturday afternoon. The person directly in front of me was checking in with a service advisor as i pulled up. When the advisor was done they both walked back toward the building. I waited for about 10 min for someone to greet/write me up. Noone ever came back out. So my 2 young children and i had to walk into the service building to let someone know we were there. It seemed like everyone on staff was on break at the same time. One of the advisors then got my info and informed me it would be a 2hr wait. Not ideal but i understood. During my visit, i just felt like there wasnt a sense of urgency by the staff. The staff was polite though. More

Jeremy comes to the rescue. Made appointment on-line. Group of staff at the service drive couldn't seem to figure that out. Kept asking my service person's name. I chose anyo Made appointment on-line. Group of staff at the service drive couldn't seem to figure that out. Kept asking my service person's name. I chose anyone svailable. After awhile they got me with Jeremy. He took care of everything. First told it would be 4 hours for oil change, alignment, and tire rotation. Jeremy had it done in anout 2 hours. Hit on numerous times by sales people while walking to lunch - annoying. More