Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Fastest service I ever received - no lie- 5 star service and also texted me all info I needed- made it much easier. The car was done by the end of the day and I received a rental with in minut 5 star service and also texted me all info I needed- made it much easier. The car was done by the end of the day and I received a rental with in minutes. No waiting. Honestly best experience with service with my car I have ever received. More

Oil Change Alex Perez was helpful in all questions about oil change and certain services for my Jeep needs. I will be back to have my Jeep serviced at this loca Alex Perez was helpful in all questions about oil change and certain services for my Jeep needs. I will be back to have my Jeep serviced at this location. More

Crap service Had a scheduled appt. at 10am. Was told 2 hours for service but took over 4. No reply to text to service manager, David, at all he just ignored me. Wh Had a scheduled appt. at 10am. Was told 2 hours for service but took over 4. No reply to text to service manager, David, at all he just ignored me. When I get a new car it won’t be there More

Car service Always great no matter what I am in for, Jennifer keeps me informed on what's going on with my car. Great to deal with That's why I keep coming back Always great no matter what I am in for, Jennifer keeps me informed on what's going on with my car. Great to deal with That's why I keep coming back More

Very knowledgeable staff Jay at Jerry Ulm is always a pleasure to deal with. We are a body shop in the Keys & sometimes have trouble getting our parts promptly, but not with J Jay at Jerry Ulm is always a pleasure to deal with. We are a body shop in the Keys & sometimes have trouble getting our parts promptly, but not with Jerry Ulm. Thank you Jay! More

Great job as always Jennifer at the express service center is always a pleasure to work with. She’s friendly, knowledgeable, professional, and remembers you even though s Jennifer at the express service center is always a pleasure to work with. She’s friendly, knowledgeable, professional, and remembers you even though she sees many customers daily. Jerry Ulm Dodge has always taken care of my service needs for my truck and I am happy to go each time. More

Well orchestrated Friendly, helpful, knowlegeable. Everything progressed as scheduled. I do not know what else to say to use up my twenty five words. Good job. This p Friendly, helpful, knowlegeable. Everything progressed as scheduled. I do not know what else to say to use up my twenty five words. Good job. This part is annoying. More

Recall and other maintenance I have used Jerry Ulm Dodge for several years, I drive from Palmetto because I had a bad experience at the local dealership in Bradenton. I have alwa I have used Jerry Ulm Dodge for several years, I drive from Palmetto because I had a bad experience at the local dealership in Bradenton. I have always had great service until this most recent visit. I schedule an appointment for Saturday morning at 8 a.m. I arrive only to be told I am not on the schedule, however, I could speak to a service rep and they would hopefully be able to help me, which I did. I explained the reason I was there, I felt like I was an inconvenience to this specific service rep. I left my vehicle to get the recall taken care of and have them look at the tire pressure light that had come on while I was on my way to the dealership, and asked if they would check a slight vibration that happened sporadically. When I got the call from the service department, I was told I had a list of things that was wrong with my vehicle, one of which was when they drove it, it "vibrated violently while driving on the highway". I asked the estimate of the repairs and was told, "I'm not close to being done". I made the decision to only have the recall taken care of, and had to pay $164 diagnosis fee, which I understand there is a fee for a diagnosis, however, my car did not vibrate at all on the way to the dealership, nor did it vibrate on the way home, 45 minute drive. I then took it to Sarasota, and again, it did not vibrate at all. I feel like my vehicle was misdiagnosed only to bring money in to the dealership, or because I am female and don't know that much about vehicles. I am very disappointed and will not be bringing my vehicle back there. I use a local mechanic for minor repairs, however, relied on Jerry Ulm for larger repairs and obviously recalls. Thank you for your time. (Al Gomez was very understanding of my concerns) More

Generally okay I always take vehicle to Jerry Ulm for routine service. You dont need an appointment and the turnaround times are normally pretty fast, but my last vi I always take vehicle to Jerry Ulm for routine service. You dont need an appointment and the turnaround times are normally pretty fast, but my last visit was the worst ive experienced. I pulled up to the express lane (mainly oil changes and other quick services) and noticed several cars lined up ahead of me. Understandable since it was a Saturday afternoon. The person directly in front of me was checking in with a service advisor as i pulled up. When the advisor was done they both walked back toward the building. I waited for about 10 min for someone to greet/write me up. Noone ever came back out. So my 2 young children and i had to walk into the service building to let someone know we were there. It seemed like everyone on staff was on break at the same time. One of the advisors then got my info and informed me it would be a 2hr wait. Not ideal but i understood. During my visit, i just felt like there wasnt a sense of urgency by the staff. The staff was polite though. More

Jeremy comes to the rescue. Made appointment on-line. Group of staff at the service drive couldn't seem to figure that out. Kept asking my service person's name. I chose anyo Made appointment on-line. Group of staff at the service drive couldn't seem to figure that out. Kept asking my service person's name. I chose anyone svailable. After awhile they got me with Jeremy. He took care of everything. First told it would be 4 hours for oil change, alignment, and tire rotation. Jeremy had it done in anout 2 hours. Hit on numerous times by sales people while walking to lunch - annoying. More