Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Recall part I called jerry I’ll after I received my recall post card & set up an appointment for a week later at 12:00. I came in on time for this service. 4 hour I called jerry I’ll after I received my recall post card & set up an appointment for a week later at 12:00. I came in on time for this service. 4 hours later I was told they didn’t have the recall part. Why would they schedule an appointment for a part they didn’t have and why would my time of 4 hours go by before they would tell me they couldn’t fix my Jeep. They did an oil change & didn’t even give me a discount for that after waiting four hours & now I will need to come back at another time that’s two days. I’ve been a loyal customer for over 10 years. I was also told my tires should be rotated so I said go ahead and rotate them now since I’m here. My service advisor said they already pulled my Jeep out of the garage. So scheduled an appointment but can’t fix my car, tell me about it 4 hours later. Change oil charge me full price instead of making good on my 4 hour wait. Then tell me I need tires rotated but they won’t do it I mean how much worse can it be. More

Great communication Great service place , my repair consultant was Jeremy Jefferys, I left my car for warranty repair before I go in vocation out of country, Jeremy sent Great service place , my repair consultant was Jeremy Jefferys, I left my car for warranty repair before I go in vocation out of country, Jeremy sent me email when they did the diagnostic and when they completed the work. Thanks More

My experience at Jerry Ulm Great experience at the dealership today. Friendly, clean and courteous. I would definitely purchase a vehicle there in the future. And serviced in a Great experience at the dealership today. Friendly, clean and courteous. I would definitely purchase a vehicle there in the future. And serviced in a reasonable amount of time. More

Quick in and out, just how I like it I dropped in to visit my Alex, he's so handsome, helpful and friendly ... he introduced me to Chris, who was also delightful - they both took real goo I dropped in to visit my Alex, he's so handsome, helpful and friendly ... he introduced me to Chris, who was also delightful - they both took real good care of me, got me fixed and lubed up and sent me on my way ... More

Superb, as always! Your Express Service center is the best in town. I think I pass 2 closer dealerships to get there or my oil changes. Keep it up! (that hot cocoa Your Express Service center is the best in town. I think I pass 2 closer dealerships to get there or my oil changes. Keep it up! (that hot cocoa is ON POINT!) More

Tire balance This is my second trip regarding my tires. I returned because my from right tire felt wobbly. They balanced all my tires again. They had done this on This is my second trip regarding my tires. I returned because my from right tire felt wobbly. They balanced all my tires again. They had done this on Friday too. But it still feels wobbly along with the right rear. I believe these tires did not ware properly because they did not rotate them in January when I paid for it. Jerry Ulm needs to correct the problem. More

Tire rotation I realized recently that back in January when I paid to have my tires rotated the service department didn’t do it. So when I took my car in I explaine I realized recently that back in January when I paid to have my tires rotated the service department didn’t do it. So when I took my car in I explained what was going on and what happened and the advisor graciously rotated my tires for free. But now my tires are worn unevenly and not driving right. Jerry Ulm should be replacing my tires for free for their screw up. More

Very expensive & unreliable service. Not very satisfied with the service, since same problem repeats again & again & every time need to keep paying for the labour cost. Service quality Not very satisfied with the service, since same problem repeats again & again & every time need to keep paying for the labour cost. Service quality need to improve. More

Quick repairs Needed a quick follow-up to a recent repair Richard got me right in and addressed the issue. Great job as always, and very professional. Needed a quick follow-up to a recent repair Richard got me right in and addressed the issue. Great job as always, and very professional. More

Same issue, had to be serviced 3xs. Told it was fixed first time at a $2000.00 price tag. Major inconvenience overall as I was told several times, my issue was fixed. Service manager was very rude as he treated time at a $2000.00 price tag. Major inconvenience overall as I was told several times, my issue was fixed. Service manager was very rude as he treated me as if I was bothering him after his son was not available although he was the original service provider. More