Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Amazing service Brian was very helpful with absolutely every detail and even beyond! He explained the problem my car was having and made sure it is fixed very fast. H Brian was very helpful with absolutely every detail and even beyond! He explained the problem my car was having and made sure it is fixed very fast. He also was extending his help further with the rental car issues i had! More

Not so fast this time They did change the motor oil and tire rotation but there was 2 more jobs need to be done and didn’t have the time and I dropped off at 3:30pm They did change the motor oil and tire rotation but there was 2 more jobs need to be done and didn’t have the time and I dropped off at 3:30pm More

Getting a new transmission Due to Carlos’ customer service very positive attitude I was kept apprised of the situation with my Jeep’s testing and subsequent decision to replace Due to Carlos’ customer service very positive attitude I was kept apprised of the situation with my Jeep’s testing and subsequent decision to replace the transmission. The less than 5 rating has to do with the reality that replacing the transmission did not solve the issue I continue to have. After being out of town for a week, a follow up appointment will be made this week. More

Good and that knowledgeable Staff was very friendly and helpful but wanted too Much money to fix my vechicle found a smaller shop for less than half the cost Staff was very friendly and helpful but wanted too Much money to fix my vechicle found a smaller shop for less than half the cost More

Customer Service is A Must I absolutely love this dealership. They are courteous, personable, and accommodating. I live less than a mile from Dayton Andrews and absolutely REFUS I absolutely love this dealership. They are courteous, personable, and accommodating. I live less than a mile from Dayton Andrews and absolutely REFUSE to go back due to their lack of customer service. Even when my service person was running late, his partner stepped in and took care of me just to make sure that I kept my appointment time. All the way to the porter who moved the vehicles, he even asked me if I needed anything or would like some water while I waited. That's customer service! I don't mind making the drive from St. Petersburg knowing that I will receive exceptional service and treated like I matter. Thank you again Carlos, Beth, Alberto, and the porter. See you for my next scheduled visit! More

Necessary - but wasted my time I had to get service done that only the dealer can do. I was informed several things about my vehicle during its service that turned out to be a comp I had to get service done that only the dealer can do. I was informed several things about my vehicle during its service that turned out to be a complete lie. It was stated that my belt was on backwards and it was breaking up my water pump. It did not sound correct but I wanted to make sure. I took it to my regular mechanic and all I needed was a new belt (not on wrong-nothing wrong with water pump). I had to wait to check out because my paper work was not ready. Not a big deal but I had to wait for almost 1 hour for my paper work because my service person was getting reprimanded by his boss in the bosses office. Which I could almost everything that was going on. The boss came out of the office first. I asked him if he could help me check out and he mentioned that your person will be with you in a minute. He did not care that I was waiting to check out. More

Gr8 working w/Carlos my service rep Again, it starts w/ the service rep. My rep is Carlos B. He has ALWAYS been helpful n takes gr8 care of ALL of my concerns and see’s that they are add Again, it starts w/ the service rep. My rep is Carlos B. He has ALWAYS been helpful n takes gr8 care of ALL of my concerns and see’s that they are addressed. Couldn’t ask for a better service rep. Because of Carlos o now am a proud owner of a Jeep. More

Oil change, tire rotation and window tinting I love Jerry ulm . Been a customer for many years. My daughter just got a car recently and will also be using Jerry Ulm for service. Now I have two ca I love Jerry ulm . Been a customer for many years. My daughter just got a car recently and will also be using Jerry Ulm for service. Now I have two cars that are serviced at Jerry Ulm. Only place I will ever go! More

Great Service I came in for a Oil and filter change for my diesel along with any recalls to be addressed. Very attentive and kind and professional service writer, I came in for a Oil and filter change for my diesel along with any recalls to be addressed. Very attentive and kind and professional service writer, I was in and out in no time. More

Over 2 weeks for a refurbished seat 1600 $ For a Refurbished center console. Truck returned dirty and stinky. Not a happy customer. My wife's car had some work done at a local shop, and 1600 $ For a Refurbished center console. Truck returned dirty and stinky. Not a happy customer. My wife's car had some work done at a local shop, and they did better and cheaper work. Car came back perfect! Clean, and replacement parts were New! More