Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

On 1/14/12, I dropped off my vehicle at Jerry Ulm in Tampa due to a leak in my Power Steering System. $397.55 dollars later, it was fixed. On 1/26/12, my check engine; light came on and would not go o Tampa due to a leak in my Power Steering System. $397.55 dollars later, it was fixed. On 1/26/12, my check engine; light came on and would not go off. I thought this could be related to the service I received 12 days prior. I returned to the dealership and Carlos Batista scheduled me for service the next morning. As I was signing to agree to an $80 inspection, he asked me what I did for a living. I am certain that he was fishing for a reason to charge me more money. When he called me with an estimate of this service, the charges came to $325.34. I consider this to be excessive price gauging as I was charged over $700 on a 7-year old vehicle that has less than 55,000 miles on the engine. This bad experience with Carlos Batista in the Jerry Ulm Service Department has convinced me to steer clear of this dealership. More

No more--I'm going to drive to St Pete or Clearwater next time. We have been here for 1.5 hrs. I had an appt, but that apparently means nothing. after 1 hr, the service guy said they were just getting to time. We have been here for 1.5 hrs. I had an appt, but that apparently means nothing. after 1 hr, the service guy said they were just getting to our car!!!!!!! We still haven't heard anything. Who know what services we might need. Last time I was here, on a work day, they promised me a ride to my house, 20 min away, no reservations necessary. It took 1.5 hrs and getting back was even worse. This kind of disrespect for customers and our time is simply not acceptable. More

Jerry Ulm Dodge Chrysler Jeep is the worst dealership that I have ever dealt with. Being a person that only buys new cars, I expect the best treatment from the dealership that I buy from throughout my en that I have ever dealt with. Being a person that only buys new cars, I expect the best treatment from the dealership that I buy from throughout my entire experience from the initial sale to the service. I bought a NEW 2009 Jeep Liberty from Jerry Ulm and had a good sales experience. They were courteous and professional. However, after about 6,000 miles I started having to take my car in for various service issues (leaking roof, brakes squeaking, automatic locks not working, tire trend completely worn down, etc.), and have received the worst service I have ever had. Not only are the service reps not trained to be courteous to the customers, but they are not knowledgeable about their products either. They have tried to blame the car's problems on me, the driver, as if I made the tires bald, and the roof leak? I have taken my car in for all the service issues there so that they could possibly provide me with prevention techniques to eliminate some of the issues. They did not do that and then try to hit me with a huge bill each time. You are way better off shopping around and receiving the same service elsewhere for way cheaper. They also offer price match on some things, which they do not honor. They also do not offer the same manufacturers warranties on certain products that you would get from ordering straight from the manufacturer (tires). I will never shop here again, never take my car in for service again, and certainly will not recommend Jerry Ulm for anything. More

The reason I have given the review above is because I continue to recieve excelent customer service. The customer service that I recieve from the service department is above and beyond expectations. Jerr continue to recieve excelent customer service. The customer service that I recieve from the service department is above and beyond expectations. Jerry Ulm Chrysler/Dodge services the product that they sell. More

Tremendous customer service and professionalism across the board. Timely and accurate service is always rendered. I always have a very positive experience at this dealership. Organized processes and pro the board. Timely and accurate service is always rendered. I always have a very positive experience at this dealership. Organized processes and procedures allow customers to receive tremendous support. Can't think of any other dearlership or auto service that operates in the same manner. All employees have a very positive and friendly demeaner. More