Jerry Ulm Chrysler Dodge Jeep Ram - Service Center

Horrible experience with quick service & management Went in for a $300 tail light problem this place tried to make it $3000 worth of other problems we never asked to be looked at. told car would be in s Went in for a $300 tail light problem this place tried to make it $3000 worth of other problems we never asked to be looked at. told car would be in service for one day still 5 days with no car no phone call no messages no apologies! when I asked where my car was and what was going on told I was being negative manager Shane was a complete nightmare to work with. had to fight and argue to get my bill reduced they ordered extra parts and replaced things that were never asked to do. stay away from this place they are a complete fraud. . More

this is my second visit, on the first they worked on my right fog light. they had to remove the bumper but failed to fully re-secure it on the left side. so during this second visit I asked that it be full right fog light. they had to remove the bumper but failed to fully re-secure it on the left side. so during this second visit I asked that it be fully secured and also an oil change and rotate my tires. Brian told me that my vehicle was damaged and they couldn't attach the bumper. He wanted to send me to the body shop to attached a plastic screw. Brian is a typical worm wiggling car lot representative with terrible people skills and does everything but satisfy the customer. I explained to him that the time to tell me of this type of damage was when you were working on my fog light/bumper the first time. They wouldn't rotate my tires claiming they needed my wheel lock and couldn't find it after I told them exactly where it was in my truck !! So after all this I only got an oil change. NEVER GOING BACK. I will do my best to spread my experience with others. More

Dear Sir: On 7/23 I took my 41k mile 2003 Dodge Dear Sir: On 7/23 I took my 41k mile 2003 Dodge Intergera to Jerry Ulm (invoice number DOCS744680) after my Nephew (mechanic with a shop in Tampa wi Dear Sir: On 7/23 I took my 41k mile 2003 Dodge Intergera to Jerry Ulm (invoice number DOCS744680) after my Nephew (mechanic with a shop in Tampa with over 30 years experience) told me that my computer was not sending a pulse to #1 cylinder. He said he could not fix the problem and that a dealer had the proper equipment to do the repairs. I took the car to Jerry Ulm (invoice number DOCS744680), my service manager was Brian Cummings, whom I told this to and stated that the coils were checked and new plugs were put into the car. He reported back saying that my Injector wiring harness is bad (has been previously repaired) and that it would cost thousands to find a used harness, have it installed and then this may not fix the problem. He also told me that the plugs were not gaped and that the coils were not new (true as I stated they were checked and put back). Your written report also says that the plugs are worn out and that I stated that there was a high pitch moan when pressing on the gas – “the car needs a main drive belt tensioner”. Further, I was told that #1 and # 3 cylinders had low compression which Brian was concerned with. Brian recommendation was that I trade the car in and get a new one. As I could be putting in thousands of dollars and that even this may not fix all the problems. After Cummings comments I had my nephew call him to discuss these issues and he too was told that they believed the problem to be only the wiring harness. Further, that they were not going to test the computer until the wiring harness was first replaced. I again talked with Cummings and he assured me that it was the wiring harness. Told him I did not want him to do the repairs and that I would pick the car up the next day. I was concerned because I know that new plugs had been installed, had no drought that they were properly gaped and was concerned about the computer not functioning properly. Upon paying my bill I did not see where the computer was checked and told the cashier I was concerned as I had specifically asked for this and it was not none. She was kind enough to called Brian who told me that the computer was checked and was ok. I asked him then to so state this on the bill and he said he would. Once in his hand he looked at the bill said that it was on the bill because the computer was giving out all the codes. I repeated that he had not checked what I brought the car into the dealership for which was to see why the computer was not putting out a pulse to the #1 cylinder. He repeated that the computer was working fine. I paid the bill ask again to have the car brought out and left. With all due respect, I have the box from new plugs put into the car. I never complained about a high pitch moan. I have found the wiring harness at a cost of less than $500 instead of the Est $1,550 for the harness quoted by Brian. And feel that his double talk on checking the computer indicates it was not checked. I am a disabled Veteran and transportation is obviously very important to me. Truly, this Intrepid, while older - I purchased the car from the original owner last year, have all the service records and have maintained the car well (has had new breaks, tires, alignment etc. ) it is basically in really good condition. While I may factually need a new fuel injector wiring harness etc., I have lost confidence in work being done a Jerry Ulm and left with the feeling that Brian Cummings has made a blatant attempt to take a good vehicle that could be repaired and flipped, and priced the repairs to me so high that it induces the purchase a new car. I am truly disappointed. More

Damon is a great service advisor and have been all the time very helpful, kind and always understand the issues. But Damon is not the problem, the problem are the tech's. My first unfortunate experience w time very helpful, kind and always understand the issues. But Damon is not the problem, the problem are the tech's. My first unfortunate experience was a noise coming from the trunk every time the car start, they listen it and advise me of changing the fuel pump. Fuel pump was replaced and the noise is the same. Some high tech drove the car and said that he couldn't corroborate the humming noise. then the windows molding started to separate from the doors frame, they ordered a new set, I was told to leave the car at the dealer that day to replace it, around mid day I got a call saying that when they opened the box, the parts were all bend, so they had to order a new set. After 5 days the parts came and they replaced it. After that, the oil change was due, I went for an oil change and I was told that an alignment was needed, so I agree to it. Now if you keep the steering wheel centered it goes to the left, once again I was told that a tech drove it and it is ok, that I should try another long drive to make sure it is happening, well this 4th the July I drove it to Miami and still going pulling to the left. Now I'm waiting for my next oil change to see if they can understand what is happening. Once again, Damon is a great service advisor is not his fault. More

I feel that it is necessary to share my experience on 05/25/2013 with your Express Lane service. I dropped my 2012 Jeep Wrangler Unlimited with an advisor named Lesley Shepard at 7:09 am for a simple oi 05/25/2013 with your Express Lane service. I dropped my 2012 Jeep Wrangler Unlimited with an advisor named Lesley Shepard at 7:09 am for a simple oil change. With no other cars waiting, I was told the service would take "30 to 35 minutes at most." As I am sure it is a common occurrence, my credit card receipt shows that the service was completed at 8:06 am. After watching several people leave who arrived after me, I was able to observe the person checking out in front of me with an arrival time of 7:22 am. Another point of interest is the Invoice is time stamped at 7:41 am. As this does not make sense to me, I requested to speak with the Manager, Shane Stanek. After a couple of minutes he was able to apologize for the delay with a reason that the technician, Shellby Daniel, had difficulty with the hood lock. Of course with that explanation, I remain deeply dissatisfied that your staff could not figure out how to open a hood with the car key which they already had. At a minimum, I would expect they would ask if they could not figure it out after a couple of minutes. With no other justification or consideration, I must inquire why I would ever consider using such an expert and experienced and service staff to work on my car? In addition, it will require further explanation into this matter for me to even consider using the service or sales department at Jerry Ulm Dodge again. In the last couple of years, the American car companies have done an outstanding job of improving their product. As this experience demonstrates, there is a very long way to go in terms of customer service. Although my Jeep is the best car I have ever owned, I will be sure to advise all of my friends and acquaintances to find a different dealership. I will also be sharing these comments with Dealer Rater and Jeep in the hopes that comments such as these will impact your dealer rating. More

My sales man, Jeremy was amazing I walked in the dealer with someone that took me there, but I did not wanted to be there, when Jeremy came to us he completely changed me attitude and made me feel comforta with someone that took me there, but I did not wanted to be there, when Jeremy came to us he completely changed me attitude and made me feel comfortable and happy, he showed me the Dodge dart and I totally fell in love with the car and every single thing I wanted regarding the car Jeremy made it happen. I was really tired so he tired hes best to accelerate the whole progress to make me happy. I can go on for a while on how satisfied I was with his service. I would like Jeremy to know how good of a job he did and to continue with his outstanding customer care. Everybody else was very nice and friendly also, I would definitely go back and recommend Jeremy and the Dodge dealer to everybody I know. Thank you so much. Estefanny Hernandez More

My first time using this dealership's express service center and I have to say that "hands down" this facility is top knotch. From Tracy, to Brian to the cashier, each one of them were professional and S center and I have to say that "hands down" this facility is top knotch. From Tracy, to Brian to the cashier, each one of them were professional and SUPER friendly. They took the time to talk to me instead of treating me like a number, listened to me, answered all of my questions and just made me feel welcomed. For the past 10 years, I've delt with Brandon Dodge and I have to say, after today's experience at Jerry Ulm, they have won my future business. More

Top was leaking with both factory top and aftermarket top. Asked prior to bringing it in if the aftermarket top was a problem and was told repeatedly that it was no issue. Once I got it in they refused top. Asked prior to bringing it in if the aftermarket top was a problem and was told repeatedly that it was no issue. Once I got it in they refused to work on it (after wasting my whole day) and lied about it being "glued down" as the reason they would not touch it. They clearly did not even try to work on it as it took me five minutes to get off, and there certainly was no glue. Additionally the service manager lied straight to my face by claiming he would call the district manager and get back to me. When I tried to call back they would not answer or return my calls. Complained to Chrysler and even they said the dealership was wrong. I understand not working on it, I do not appreciate being lied to. More

My wife and I have been Chrysler/Dodge owners since 1993. We own two currently. We have been customers of the Jerry Ulm Service Department for almost that entire time. We come back because we have always We own two currently. We have been customers of the Jerry Ulm Service Department for almost that entire time. We come back because we have always had very good, friendly service. We even have our children bring their cars here. We are old enough and experienced enough to know good service when we see it, and we have always been very pleased with the service ay Jerry Ulm. I would also like to compliment Tracy Scruggs, Service Advisor, for her ever-professional manner. She is very knowledgeable about each vehicle and she always stays on top of our service requests. I would be remiss to not compliment the quality of the work performed by the technicians, and I have also noted the efforts made to keep our cars clean during repairs. I particularly noted the steering wheel protectors and thought they were a nice touch. We will be back for service and for future purchases. Thanks. More

On 1/14/12, I dropped off my vehicle at Jerry Ulm in Tampa due to a leak in my Power Steering System. $397.55 dollars later, it was fixed. On 1/26/12, my check engine; light came on and would not go o Tampa due to a leak in my Power Steering System. $397.55 dollars later, it was fixed. On 1/26/12, my check engine; light came on and would not go off. I thought this could be related to the service I received 12 days prior. I returned to the dealership and Carlos Batista scheduled me for service the next morning. As I was signing to agree to an $80 inspection, he asked me what I did for a living. I am certain that he was fishing for a reason to charge me more money. When he called me with an estimate of this service, the charges came to $325.34. I consider this to be excessive price gauging as I was charged over $700 on a 7-year old vehicle that has less than 55,000 miles on the engine. This bad experience with Carlos Batista in the Jerry Ulm Service Department has convinced me to steer clear of this dealership. More