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Jerry's Toyota

Baltimore, MD

4.1
941 Reviews
Jerry’s Auto Group is one of the top Chevrolet and Toyota dealers in MD and was founded in 1957 with the opening of Jerry’s Chevrolet in the Govans neighborhood of northern Baltimore City. Back then the slogan was “5600 York Road at Bellona, best place to become a Chevrolet ownah!” With business expanding, coupled with the growth Baltimore County began experiencing in the 1960s, Jerry’s Chevrolet moved to its current location on Joppa Road in 1971. It’s now accompanied by Jerry’s Collision Center, one of the few Toyota-certified collision centers in the Baltimore area. Fast forwarding 10 years, Jerry was looking to diversify his auto group. He decided to purchase a Toyota MD franchise in 1981 because he admired Toyota’s full model lineup of cars and trucks, as well as its reputation for reliability. Shortly after, Jerry’s Mitsubishi became the third brand in the auto group in 1983. Jerry’s Toyota outgrew its original one-car showroom at Belair and Moravia in a matter of 3 years, moving to its current location in 1984 where it’s been among the best Toyota dealers in MD ever since. Since he first entered the automotive industry, Jerry’s primary goal was to leave a positive footprint in the community, and prioritize customer service above everything else. To this day, Jerry’s Toyota in MD is a proud sponsor of local youth programs in northeastern Baltimore County. Jerry’s Toyota sponsors a variety of baseball and softball programs. These sponsorships have helped lower registration fees as well as provide new equipment. In April 2015, Jerry’s Toyota’s donation to The American Heart Association helped pay for CPR kits and education for 24 local schools, including Towson, Parkville, Sparrows Point, and Kenwood High, as well as Calvert Hall and Boys Latin. In addition to enriching the area’s youth, Jerry’s also sponsors and donates to a variety of community events including the Tots@10:00 program at The Avenue at White Marsh, the Fullerton Fireworks Foundation, the Towson 4th of July Parade, and the Calvert Hall Band Car Show. Every autumn for 12 years running, Jerry’s Auto Group hosts a car show benefitting the Muscular Dystrophy Association (MDA). Each summer, Jerry’s also hosts a golf tournament benefitting the MDA. Since 2014, we have raised over $100,000 towards the purchase of power wheelchairs and organizing handicap-accessible summer camps. Learn more about all of Jerry’s offerings, including vehicles from Chevrolet, Mobility and Toyota in Maryland by stopping by any of our dealerships or contacting a representative today!
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8001 Belair Road

Baltimore, MD

21236

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Showing 941 reviews

November 22, 2022

Came for one tire change at 2:40pm and left at 6pm. Expected better from Jerry’s Toyota. Unprofessional from their end nothing Im sorry for the long wait. Just gave my car and boom I left. More

by bryan.medrano2434
Recommend Dealer
No
Employees Worked With
Stuart Weinstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Hiken
Nov 22, 2022 -

Jerry's Toyota responded

We are very sorry to hear how we underperformed in our service times for your vehicle. We have taken your review and provided it to our management team. If you would like to discuss your experience further, please feel free to email our service manager at nhillenburg@jerrysautogroup.com or give us a call at 410-661-5700. Thank you.

November 16, 2022

Jeff provided exceptional service in a timely manner. Highly recommend him and the service department More

by danderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Montoya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Morton, Neal Hillenburg
Nov 16, 2022 -

Jerry's Toyota responded

Thank you for leaving such a positive review on Jeff and the services provided for your vehicle. We appreciate you for choosing Jerry's and look forward to seeing you at your next visit!

November 11, 2022

Amanda was pleasant to work with. . .Informed me of price and how long it would take. More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Sering
Nov 12, 2022 -

Jerry's Toyota responded

Thank you for reviewing Amanda and Jerry's Team so positively!

November 05, 2022

I trust the service the employees were polite and professional. However the wait with an appointment was just too long. Over three hours for a a simple oil change and tires rotation. Way too lon More

by Barbarah0902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2022 -

Jerry's Toyota responded

Thank you for taking the time to let us know where we underperformed with our services. We have informed our management team to strive harder for the next visit. We do appreciate your kind words on our staff.

October 24, 2022

Always helpful. Efficient. Willing to go the extra mile. Maintenance consultant was able to answer question. More

by Prius lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Jerry's Toyota responded

Thank you for taking the time to review Jerry's so positively!

October 19, 2022

Poor customer service and staff long wait time advisor didn’t have good service manager never came More

by ahmedjackson8019
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Brooke Cymaek
Oct 20, 2022 -

Jerry's Toyota responded

Thank you for leaving us feedback on your visit, if you would like to discuss the inadequacies of your visit further, please email our Service Director Jessica Montoya at jsmithson@jerrysautogroup.com or give us a call at 410-661-5700.

October 14, 2022

The service rep, Brooke Cymek, was very professional. She answered all my questions and contacted me as soon as my truck repairs were complete. She was readily available when I arrived to assist me in co More

by Chuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Cymaek
Oct 17, 2022 -

Jerry's Toyota responded

Thank you for taking the time to leave us such a stellar review and kind words on Brooke! We look forward to seeing you on your next visit!

October 05, 2022

They are friendly, efficient and dedicated and reliable. Their service charges are affordable than others. More

by modenik.18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skylar Dipietrantonio
Oct 06, 2022 -

Jerry's Toyota responded

Thank you for taking the time to leave us a stellar review!

October 05, 2022

Buying a new car with Herman was a pleasant experience. He was courteous and professional. More

by Bjcjgc
Recommend Dealer
Yes
Employees Worked With
Matt Bukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herman Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Jerry's Toyota responded

Thank you for choosing Jerry's when it came time to purchase your vehicle! We appreciate your kind words on Herman! Congratulations on your new vehicle!

September 26, 2022

Service advisor, Kristopher Brunson, was great. He provided excellent advisor service. Service itself was rated as 4 because one of the problems still exists.since leaving rhe dealership. More

by sbrinasimmons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Brunson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Jerry's Toyota responded

Thank you for taking the time to leave us a detailed review of your experience. We appreciate your kind words on Kristopher! We would like to hear more about your experience with the existing problem on your vehicle since leaving the dealership. If you would like, please feel free to email our Service Manager Neal Hillenburg at nhillenburg@jerrysautogroup.com or give us a call at 410-661-5700. Thank you.

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