Jerry's Toyota
Baltimore, MD
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977 Reviews of Jerry's Toyota
My experience was wonderful for the 2nd time! John Sanders was wonderful as usual & very helpful, because of him I got what I wanted & more! I'm so overjoyed about my new car! John Sanders was wonderful as usual & very helpful, because of him I got what I wanted & more! I'm so overjoyed about my new car! More
Purchasing new car Paul was an excellent representative for this dealership and a pleasure to work with. I would certainly recommend him to friends and colleagues. He p Paul was an excellent representative for this dealership and a pleasure to work with. I would certainly recommend him to friends and colleagues. He provided a stress free experience. More
Paul is the man! If you want a salesman that can walk you through the car buying process in a timely fashion and thoroughly. Paul is your go to! I didn’t even have to If you want a salesman that can walk you through the car buying process in a timely fashion and thoroughly. Paul is your go to! I didn’t even have to tell him which color I wanted - he just knew! I love my new 2018 RAV4 More
Jerry's Toyota is the Best! All Jerry's employees are always very courteous and extremely knowledgeable. I have been coming to Jerry's for a long time, and I wouldn't think of b All Jerry's employees are always very courteous and extremely knowledgeable. I have been coming to Jerry's for a long time, and I wouldn't think of buying or servicing a car anywhere else. More
Yolanda’s wonderful customer service! We took our car in for brakes. Every time we sit down with Yolanda it’s always a pleasant visit. She made sure we had a shuttle and didn’t wait long a We took our car in for brakes. Every time we sit down with Yolanda it’s always a pleasant visit. She made sure we had a shuttle and didn’t wait long at all. More
Great experience from beginning to end I have nothing but compliments for Paul and Jerry's Toyota. The entire experience was no pressure and no hassle. I got a great deal on a new Highlande I have nothing but compliments for Paul and Jerry's Toyota. The entire experience was no pressure and no hassle. I got a great deal on a new Highlander! I would definitely recommend them to others. Pay them a visit you will not be disappointed. More
Great dealership, would not buy a vehicle anywhere else! Great dealership, would not purchase a vehicle anywhere else! Chad and Kris where great. From sales to management to facility to inventory and pricing Great dealership, would not purchase a vehicle anywhere else! Chad and Kris where great. From sales to management to facility to inventory and pricing EVERYTHING was fantastic. More
Exceptional service from an exceptional salesman Paul was amazing, he made the process simple and painless. I would recommend him to any of my friends and family, if they are ever in need of a new o Paul was amazing, he made the process simple and painless. I would recommend him to any of my friends and family, if they are ever in need of a new or used vehicle More
Quick and painless! The entire staff made me feel welcome and made my experience so pleasant. The vehicle I selected was ready for my test drive when I arrived for my app The entire staff made me feel welcome and made my experience so pleasant. The vehicle I selected was ready for my test drive when I arrived for my appointment. The sales managers made sure to explain everything to me without pressuring me into buying, and I know I got a great deal! I will definitely be back to Jerrys for my next Toyota! More
Worst experience ever - Not Honest I spoke to the GERARD KING on the phone and I told him that I had to drive for 1.5 hrs to get to the dealer's place. I provided the out of the door pr I spoke to the GERARD KING on the phone and I told him that I had to drive for 1.5 hrs to get to the dealer's place. I provided the out of the door price that I am looking for. Gerard called me again (may be after talking to his supervisor) and said that they are okay with the deal. I drove 1.5 hrs to reach this place. Gerard showed me a different car than that I requested. After test drive, I asked him whether the color I was looking for is available or not. He then told me that the vehicle is sold. He found another vehicle with the same specs that I requested for. While discussing, he started negotiations from the beginning instead of honoring the price that was committed. He did not honor and come up with a different figure. I had to walk away because of this odd behavior. I made all arrangements thinking that I am buying the vehicle. I even sent my vehicle with my friend to home. I had to come back home, which is 80 miles away, with the help of friend and family. I am not sure how Toyota/Jerry is entertaining these kind of people. A "King" who lies and cannot stand on his own words. Very bad experience. More

