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Jerry's Toyota

Baltimore, MD

4.2
977 Reviews

8001 Belair Road

Baltimore, MD

21236

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977 Reviews of Jerry's Toyota

August 24, 2018

Jerry’s & Paul Southard Rock! Start to finish this purchase was on point. I experienced the loss of my mom at the exact moment of the transaction. I was expedited and treated with More

by Meg62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Southard
Aug 27, 2018 -

Jerry's Toyota responded

We are so sorry to hear about the loss of your mother. We send our sincerest condolences to you and your family. I'm glad that our team made such a great impression on you. We look forward to working with you or anyone you might send our way in the future.

August 24, 2018

Great Very easy to work with. Would recommend him to friends and family. Will be returning to him on my next car purchase was a great experience More

by Truckin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Southard
Aug 27, 2018 -

Jerry's Toyota responded

We are glad to hear about your positive car buying experience with our dealership. We appreciate the feedback and are pleased that your experience with our team was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're happy to hear that you're enjoying yours. We look forward to seeing you again. Congratulations on your new vehicle!

August 24, 2018

First class service Paul went above and beyond to help us get our new car. From negotiating to get us a great price, to personal service and follow up, he devivered first More

by Moski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray DeCastro, Paul Southard
Aug 27, 2018 -

Jerry's Toyota responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our team was able to meet your needs. At Jerry's Toyota, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road.

August 15, 2018

Excellent service and honesty We are completely satisfied with our experience. We were given personal care, all the time we needed to make decisions without pressure, and honest in More

by Karaxsmi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Ruhling
Aug 20, 2018 -

Jerry's Toyota responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our team was able to meet your needs. At Jerry's Toyota, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road.

August 15, 2018

Great customer service Great buying experience. Was not there for hours like other dealerships Friendly team members Took their time to work with me and my budget More

by Angieb441
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Ruhling
Aug 20, 2018 -

Jerry's Toyota responded

Thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your experience with our team was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're happy to hear that you're enjoying yours. We look forward to seeing you again. Congratulations on your new vehicle!

August 14, 2018

Kris Ruhling was extremely rude and unprofessional We’re about to buy a car in Jerry’s Toyota, but Kris Ruhling was extremely rude and unprofessional. I would never recommend buying a car from this per More

by Clara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kris Ruhling
Aug 16, 2018 -

Jerry's Toyota responded

We are sorry to hear about the experience that you had at our dealership, Clara. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.

July 16, 2018

Bait & Switch Got a price emailed to me. Showed up in the dealership and was told the the online price comes from a third party and it could not be honored... Ver More

by Landhigher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashley Jackson
Aug 03, 2018 -

Jerry's Toyota responded

We apologize for any communication breakdown. It is important to us that we satisfy every customer and you actually really help us by bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Sincerely, Matt Bukowski | General Manager

July 10, 2018

Always satisfied I came in for routine maintenance (oil change, tire rotation, etc). Yolanda was friendly as always and I received quality service. Keep up the great w More

by 06Sequoia
Recommend Dealer
Yes
Employees Worked With
Yolanda Daughtry
Jul 19, 2018 -

Jerry's Toyota responded

Thank you for leaving this 5-star review! We appreciate your feedback.

July 05, 2018

Bait and switch I saw a vehicle online which fit my budget and needs. When I visited the dealer, I was informed it was advertised $24,000 less than what they are aski More

by chrismd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kris Ruhling
Jul 12, 2018 -

Jerry's Toyota responded

Thank you for sharing your feedback, Chris. It is important to us that we satisfy every customer and you actually really help us by bringing this issue to our attention. I am concerned about this and would like to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you.

July 05, 2018

New vehicle I went in the dealership looking for a new truck the staff was so great everything went smooth I will definitely recommend Jerry's to everybody More

by Pstowars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hamid Dadpay, Paul Southard, Chad Votta, Tierra Simmons
Jul 19, 2018 -

Jerry's Toyota responded

We appreciate the time it took for you to leave us this outstanding star rating!

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