Jerry's Toyota - Service Center

Service of corrolla We arrived a little before our scheduled appointment. We were helped immediately by Yolanda Stanley who greeted us with a smile and was very professi We arrived a little before our scheduled appointment. We were helped immediately by Yolanda Stanley who greeted us with a smile and was very professional. We were off to breakfast and Yolanda told me she would call us when the car was ready. Within 45 minutes our service was completed. We went back to see Yolanda who informed us that she ordered the recall part and informed us of additional work needed. She's going to call when the part is in and we will go back to take care of that as well as additional service needed. Thanks to Yolanda and the team who serviced the car for outstanding service. P More

Marlene 2/2016 I Love the dealership and my second Camry and I would like to thank Ruann Williams for always taking care of me and my vehicles - she gives top notch I Love the dealership and my second Camry and I would like to thank Ruann Williams for always taking care of me and my vehicles - she gives top notch service and Jerry's should let her know it! More

Great Service The low tire pressure light was on. Holly greeted me and explained what it meant along with how it would be fixed. She also assured me that there wa The low tire pressure light was on. Holly greeted me and explained what it meant along with how it would be fixed. She also assured me that there was nothing to worry about. It's probably the cold weather and that's what it was. Thank you More

Didn't Find or Fix The Real Problem Hauled my Rav 4 with a flat tire to Jerry's because I heard loud metallic sounds after blowing tire. Jerry's found nothing and plugged the leak. After Hauled my Rav 4 with a flat tire to Jerry's because I heard loud metallic sounds after blowing tire. Jerry's found nothing and plugged the leak. After I got home, I found a bulge on the sidewall that apparently had been overlooked by the repair person. They also found no source for the metallic sound. I called the service department and found that Jerry's did not stock the Toyo tire and that it would have to be ordered. But, before the order could be placed, I would have to appear in person with my credit card. They would not take the card info over the phone. I contacted another Toyota dealer who ordered the tire without my even having to provide a credit card in advance. The other dealer also found the source of the metallic sounds. Embedded in the tire was a 7" metal spike that somehow was overlooked by Jerry's person! Th More

Problem fix on my car Very friendly and extremely helpful. I was very pleased especially for them they were very busy. Fixed are problem quickly. I would recommend them Very friendly and extremely helpful. I was very pleased especially for them they were very busy. Fixed are problem quickly. I would recommend them to anyone. More

Great Team Work! I have enjoyed my experience with Jerry's with the factory recall on my Tundra. From my appointment phone call with Gina to meeting Sheena Colbert, J I have enjoyed my experience with Jerry's with the factory recall on my Tundra. From my appointment phone call with Gina to meeting Sheena Colbert, Jerry's Toyota was the place to go. I was in and out in an hour with a rental car ans my Tundra was done by days end. Thank you, Sheena and Jerry's! Great Team Work! More

Service excellence I recently had 100K service on my 2006 Avalon and very pleased with the customer service. M's Yolanda Stanley was very courteous and professional as I recently had 100K service on my 2006 Avalon and very pleased with the customer service. M's Yolanda Stanley was very courteous and professional as she ministered to my service needs. There was a issue which caused me to come back to the dealer however it was addressed immediately and all is well. More

Smoke and Mirrors On 2/9/15 I took my vehicle to Jerry's Toyota for my 35000 mile service. My tires were showing wear so I asked if they should be replaced. They said On 2/9/15 I took my vehicle to Jerry's Toyota for my 35000 mile service. My tires were showing wear so I asked if they should be replaced. They said my "tires forever warranty" was invalidated because I did not replace my cabin air filter at the 30000 mile service but they would let that go if I now bought a filter. When I went back to my 30000 mile service the reason I did not replace the filter was because their service technician said that it was okay. I have documentation that shows this. I bought the new one this time because even though my filter had not been inspected I wanted everything to stay compliant. After the vehicle was taken in for service I was advised that I needed front brakes. I was not having any brake problems or brake noises but wanted to be safe so I said okay. I agreed to the advertised brake special of $99.95. When I reviewed my invoice I noticed they did charge me the $99.95 but also charged me an additional $235.00 to turn the rotors. I called the parts department and was told that new rotors were only $106.00 a piece for a total of $212.00. Less than the amount of turning the old rotors. The labor would be the same so this makes no sense. I did not authorize this additional cost and only agreed to the $99.95 amount. This additional amount was never explained to me or agreed upon. The parts were never returned to me for inspection. I am requesting a full refund of the brake service and other unauthorized services. More