Jessica Montoya

I bought a used car from Jerry’s. They had some repairs to make to the car when I bought it. I scheduled the repairs and most were completed except one. Now they are refusing to co They had some repairs to make to the car when I bought it. I scheduled the repairs and most were completed except one. Now they are refusing to complete the promised repair. Very disappointing. The customer service has been awful. They will not respond to my communication and have dropped the ball. I will not buy another car there and encourage others to shop elsewhere. More

Helpful 0

Report | Print

Always a great experience at Jerry’s! Service was quick and staff is very kind! Service was quick and staff is very kind! More

Helpful 0

Report | Print

It was the worst experience So, I went for a regularly maintains yesterday for my car as usual but this time I asked to update my car software so I can have apple car play only and nothing wrong with the maintains yesterday for my car as usual but this time I asked to update my car software so I can have apple car play only and nothing wrong with the car as they keep asking. Because my car is Camry 2018 and doesn’t have this feature as slandered. And I red online that the dealership can update the software to have apple car play for this year and model. After 4 hours they came back and told me the software failed and the screen won’t work so you will have to buy new unit which going to cost you 1500$ + or buy it from after-market. I have attached a picture for your kind reference. I lost all the functions on the car. Jessica offered to call Toyota center to try to convince them to cover it under my warranty because my car it’s out of the warranty and told me it may work or not. But my BIGGEST concern beside my issue that how she treats me really bad when I told her I won’t take that car and I am going to make a complain and make police report . she raised her voice and asked me to leave the building and I am not even welcome there anymore. Even I was planning to sit on the chair but she was rude to me and told me don’t sit and leave. You can review the recoding cameras at the office. It was really the worst costumer experience I ever had. More

Helpful 0

Report | Print

Jeff provided exceptional service in a timely manner. Highly recommend him and the service department Highly recommend him and the service department More

Helpful 0

Report | Print

Surprisingly pleasant unexpected overall glad I stopped by for advice and came home with a new car by for advice and came home with a new car More

Helpful 0

Report | Print

While talking to my husband over the phone today about his car repair, Jessica Smithson - Service Director at Jerry’s Toyota on Belair Road told him to, "Shut the xxxx Up!" Then, proceeded to end the call his car repair, Jessica Smithson - Service Director at Jerry’s Toyota on Belair Road told him to, "Shut the xxxx Up!" Then, proceeded to end the call. Is this how Jerry's Toyota trained Jessica Smithson, the Service Director to conduct customer service? At the least, we are due an apology from Jessica Smithson, and she is due customer service and relational capacity training ASAP! After years of buying cars from Jerry’s Toyota on Belair Road, we can’t believe the customer service that we received today. How unprofessional, disrespectful, and ironic it is to be cursed out by the Service Director, Jessica Smithson! More

Helpful 0

Report | Print

Worst experience ever! Never would return back to a place where both managers are rude and disrespectful! I came into the dealership early morning to just get a recall and I added on the oil change since it where both managers are rude and disrespectful! I came into the dealership early morning to just get a recall and I added on the oil change since it was time. I been going to Jerry’s Toyota for all my maintenance since I got my car because, when you buy are car from Toyota they give you 2 years of free maintenance. At my last appointment their employee gave me misinformation by telling me I’d get an extra year because I came in on time. When I went to explain to to there agent I was working with she told me that was wrong because , I didn’t purchase my car from Jerry’s. My thing is if they been doing it for 2 years already how come they can’t do this extra free year I was told about. So I asked for the service manager. From the very moment she came up to me she had an attitude ! I try to explain to her what was going on yet none of it mattered to her because, they had already made up their minds. She let me know that they are going to do the recall and that’s it or I can get the oil change if I pay for it. I let her know what her employee told me and not once did she apologize to me for the misinformation I received. I told her that I didn’t come here to argue with her and that I was going to call my mother to see what to do. I let my mother know about the issue and how I was being talked down to like a child. As I’m telling my mother the service manager storms over and tells me they are pulling my car off the lot because, I’m telling my mother exactly how I was being treated. She goes in another room and I follow to tell her yet again I did not come here to argue with her and that my recall needs to get done. She yells and points in my face asking me “DO YOU UNDERSTAND DO YOU UNDERSTAND?!?!” I told her yes I do but I don’t like your tone. I also asked who was higher then her she told me Matt but that he was coming in tomorrow. An employee told me when I was walking out that Matt actually comes at 9 am! So I waited outside in my boyfriends car as I waited for matt and my mother . I saw a guy getting out a car and parked right up from so I just assumed it was him. I got out the car and said “excuse me sir are you matt” he said yes I try to tell him about the story and he goes “could you at least give me 5 minutes!” I said ok and waited. Now me and my mom go inside and his first words to us was “I have no respect for you, if that’s how you came at me outside I know that’s how you came at Jessica. Me and my mother in complete shock that a GM would talk to any customer like that. The convo went on and on and he was just completely rude even try to pick up the phone without saying excuse me while my mother was talking. End of the day terrible customer service . If this is how you handle a situation to any customer no one should go because, it’s obvious they don’t care how they talk to their customers. I always understood that I didn’t buy my car there but still it’s a way they could’ve nicely told me and apologized for misinformation. I wanted to buy my next car there with the rep I met from my last appointment I had but I’d never go back to this place because, I already know the GM has no respect for me and I don’t want to go where I’m not welcomed! Thanks for my recall even though when I got my car back my radio had a chip on it but it it’s ok ! More

Helpful 4

Report | Print

Never again will I use Jerry's. I called and made an appointment for a leak that I've had for awhile now. They told me they'd call in the leak doctor and to have my car there by 9:30am today. I get ther appointment for a leak that I've had for awhile now. They told me they'd call in the leak doctor and to have my car there by 9:30am today. I get there and they say well we don't know if we can get the leak doctor in today... It was supposed to be done two days ago. They couldn't get them to come in. They return my truck, send me home, and suggest I try Safelite. I called the manager and she said what do want me to do about it?.... I was floored... No compassion or admitting they didn't schedule the appointment correctly, just an oh well. My partner had to miss work for this to take me there. I give them a solid 0/10 for today... More

Helpful 0

Report | Print

Amazing experience! They do everything right. They are an amazing dealership.I love working Paul Southard and Matt Bukowski to buy my vehicle. This is my 3rd Toyota I hav They do everything right. They are an amazing dealership.I love working Paul Southard and Matt Bukowski to buy my vehicle. This is my 3rd Toyota I have bought from Jerrys and it has been a seamless experience each time. They work with me to get me in my dream car. Jessica Smithson and Heather in Service have always been truly exceptional to work with. I am in and out for any service needs which is the reason I continue to come to them for all service that comes up. Christa Kurek in Aftermarket is also great- she explains all the services that I can add to keep my Rav in tip top condition. I have added protection packages and additional features such as a remote start to each Rav4 I have purchased. I LOVE the crew at Jerrys Toyota and will continue to refer people to them for Sales, Service or Aftermarket needs!!! More

Helpful 1

Report | Print

Quality customer service Helpful staff, well priced service, completed on time. Truly the definition of quality customer service. I will be back every 5,000 miles Thank Helpful staff, well priced service, completed on time. Truly the definition of quality customer service. I will be back every 5,000 miles Thank you! More

Helpful 0

Report | Print