We should have read the reviews of this dealership before even making the trip. We have been in the market for a used 2016 or 2017 Kia Sorento. We saw online that Jersey City Kia had one on the lot. My husband went to see it in person on Thursday. He told me it was obvious the car had been sitting on the lot a long time - the leather driver's seat had a rip in it, there was some rust on the wheels and there was a cheesy after-market racing stripe down the side. Given all that, I figured we could get a good price and have it detailed later.
He spent 3 hours there Thursday while they kept trying to push their financing on him even though we had already secured our own from PNC bank. We agreed to go back the next day together since it was the car we wanted and he'd managed to negotiate a price we were happy with.
Nelson called the next morning trying to renegotiate the price the manager had promised my husband the night before. We repeated that we didn't want their financing and that we would only come to the dealership if Nelson agreed to sell the car for the price they'd talked about the night before. When we showed up, Nelson shook both our hands saying the car was as good as ours. He brought the keys to the desk where we were waiting, had us fill out paperwork, took a $2,500 cash deposit from me (before we'd even saw the finance manager), asked for proof we had added the car to our insurance and took the car to be washed and gassed up. After that, he put the car outside the window so we could stare at it, holding our keys. We didn't touch them because we knew better.
Meanwhile, another woman buying an almost identical car that day closed her deal and couldn't drive it off the lot without the staff having to scramble to find a jumper kit for the battery. Bad sign.
Nelson left us waiting at his desk for hours, never giving us a straight answer why it was taking so long. The dealership was nearly empty by the time we went in to see the finance manager. The only reason we got in with them is because we physically went looking for Nelson, who was literally standing having a chat with his manager while we were waiting. When I asked them both what the problem was, they chuckled and winked to each other. Nelson came back to the desk and asked us to stop being rude to him, he's working so hard for us, he went to fill the car and we didn't thank him, blah blah blah. It was all to make us desperate enough to buy the car and leave that we'd agree to take their financing instead of using our own. We both saw it from a mile away and kept our guard up.
The finance manager proceeded to tell us he wouldn't accept our financing because there'd been a bunch of fraudulent draft checks used at dealerships in the area and they would need to hold my money - the deposit paid with my debit card - and the PNC check for 24-48 hours to make sure it was safe to release the car. He said Nelson should have never presented us with keys or gotten the car ready. But if we were willing to let him finance the deal through PNC, the bank he just said he wasn't sure had actually given us a car loan to begin with, then we could close the deal and leave with the car that night. The finance manager was barely able to keep a straight face while telling us that we should have been told and of course that's the policy and they should have never gotten the car ready for us considering how we were planning to pay.
We called the deal off, something we should have done much earlier in the day. We asked that the deposit be refunded and once we had a receipt as proof, left without another word to anyone. This dealership only likes dealing with people who they can take advantage of. We should have never bothered trying to do business with them. Afterwards, we called PNC bank to report the experience (in case they'd already tried to run the check without our knowledge), the customer service associate started laughing down the phone, saying it was the most desperate attempt to secure dealer financing he'd heard of. We ended up going to a far better dealership, who treated us like customers from the moment we walked in, and drove home in the same make and model, literally the next day. Go to Raceway KIA in Freehold, NJ rather than waste your time at Jersey City KIA.