Jessup Auto Plaza - Service Center

I trust their employees 100% Service department, body shop and sales. Love the rides back home while work is completed. Pricing of oil change should come down to $65.00 shop and sales. Love the rides back home while work is completed. Pricing of oil change should come down to $65.00 More

I had a very disappointing experience with the service department. The service advisor assigned to me never contacted me with any updates regarding my vehicle. I initially dropped it off for an oi service department. The service advisor assigned to me never contacted me with any updates regarding my vehicle. I initially dropped it off for an oil change and requested a brake inspection, but it ended up taking four days to get my vehicle back. Throughout that time, I never received any communication and had to call three separate times just to get an update—otherwise, I would have had no idea what was going on. The customer service was extremely poor. There was no effort to assist customers, and the staff lacked basic courtesy, such as greeting customers with a smile. The lack of communication and professionalism is concerning, and unfortunately, I have to return for further service, leaving me worried about how long it will take next time. This experience was frustrating and disappointing, and I hope management takes steps to improve their customer service and communication. More

Frank is efficient and effective. A solid and professional performer who demonstrates care and commitment. A solid and professional performer who demonstrates care and commitment. More

Both Daniel Mejia, in the Service Department, and Jose Granillo, in the Parts Department, provided me with excellent service and kept me informed throughout the entire repair process. Granillo, in the Parts Department, provided me with excellent service and kept me informed throughout the entire repair process. More

It was good as usual thank you why do I have to write instead of just leaving stars or numbers. That is more annoying than taking my car in. instead of just leaving stars or numbers. That is more annoying than taking my car in. More

David Anderson was very professional and courteous. Explained the process and what the technician was doing. Explained the process and what the technician was doing. More

Payment policy is going to mean going to someone else. Extra fee for credit cards, will not take a company check. Who is going to walk in with $3,000+ cash. Debt cards lead to fraud. Company does not Extra fee for credit cards, will not take a company check. Who is going to walk in with $3,000+ cash. Debt cards lead to fraud. Company does not use debit cards. I am sure you take checks from your fleet customers. We are a small Calif. corporation. for 40+ years but only have 2 cars in our fleet. I am sure we can find a more friendly payment policy business to do future work.. And don't start me on the problem with the blind estimator in the body shop. More

Jessup is by far a superior dealership that always care about their customers. I have taken my vehicle there for two years and they are always efficient, reliable and professional. about their customers. I have taken my vehicle there for two years and they are always efficient, reliable and professional. More

You can tell that Jessup has a deep and lasting footprint in this community by the way their employees treat the customers. Every employee is pleasant and seems to go the extra steps to make sure that visit in this community by the way their employees treat the customers. Every employee is pleasant and seems to go the extra steps to make sure that visitors are welcomed. I’m so happy to be a client! More

Sean is always quick to fix a problem. He goes above and beyond to get my vehicle serviced quickly. He goes above and beyond to get my vehicle serviced quickly. More