Jessup Auto Plaza

Sean Tisdale is amazing! A courteous, and professional service advisor who exceeded my expectation. This too is a reflection of owners and their staff. I will continue to do A courteous, and professional service advisor who exceeded my expectation. This too is a reflection of owners and their staff. I will continue to do business at Jessup Auto Plaza More

Very well organized operation, very friendly and professional staff. Maintain regular contact on status of repairs. Appreciated professional staff. Maintain regular contact on status of repairs. Appreciated More

Fast and friendly service. I waited while my vehicle was serviced. Work completed within estimated time. I waited while my vehicle was serviced. Work completed within estimated time. More

My service adviser, Brandi, was wonderful as always. She thoroughly listens to my concerns and examines the best course of action for me. Very professional and kind. She thoroughly listens to my concerns and examines the best course of action for me. Very professional and kind. More

Made an appointment to bring in my 2023 GMC Sierra 1500 Denali for an oil change, tire balance and rotation. Received 2 reminder texts.(. Which I appreciated) Arrived 15 minutes early, they came to check Denali for an oil change, tire balance and rotation. Received 2 reminder texts.(. Which I appreciated) Arrived 15 minutes early, they came to check me in and said I wasn’t in their system.( appointment was made a week earlier). It took some time to check in because I had to wait for other customers.My appointment was for 9:45, I got my truck back at 12:25. During check in, I had to remind him that there is a 6.2L engine in my truck and that because of a recall on the engine, it needs special oil..My opinion is none of the employees that I had contact with were very friendly and all business. I’m from Minnesota and the people at the dealers are much more friendly than here. If I have to wait at home, everyone ( salesman, mechanic, yard person and office workers) ask if I have been taken care of. More

Took my leased Blazer EV in for what I thought would be warranty service. They were unable to locate the slow leak in the right rear tire but did rotate the tires as that was due. Now the slow leak moved t warranty service. They were unable to locate the slow leak in the right rear tire but did rotate the tires as that was due. Now the slow leak moved to the right front. So I took it back and they reported that the tire had a nail that was too close to the sidewall to repair. They wanted $350 to replace the tire. This seemed high to me and I found the exact tire online for $250. When I took the car to my regular tire store they said the tire was repairable and did not charge me for the repair. More

Daniel was a tremendous help! He went above and beyond in assisting me with my car! He made sure I was well taking care of, Daniel was the absolute best! He went above and beyond in assisting me with my car! He made sure I was well taking care of, Daniel was the absolute best! More

A "sale" is the easy part, the challenge is "service after the sale" and Jessup fails miserably in that regard. i've owned about 25 GM in my life and never have I seen such gross incompetence. I brough after the sale" and Jessup fails miserably in that regard. i've owned about 25 GM in my life and never have I seen such gross incompetence. I brought in my '24 3500HD on numerous (back to back) occasions, each time with the same problems as the visits only days before..On more than once occasion I was told my truck was finished and before i ever left their lot, I'd turn around and take it back immediately with the same issues not fixed! There is no quality control, each visit, the same problem(s) and each time the vehicle is sent back to me, the same problem(s) exist. One of several issues was a constant electrical drain which completely drained both batteries. The batteries were so dead that t couldn't be jumped and had to be towed in 3 times! Each time they blamed it on "aftermarket" accessories. Each time, when I brought the truck back, I completely disconnected the accessories and the batteries would still go completely dead as described above. I would give them a detailed write up as to the problem and what I perceived was causing it. Each time that was obviously ignored and my truck was returned to with the same issues as when I brought it in. Another issue was the air conditioning. It was not functioning as designed. When the Climate Control was in automatic and on a hot day, the blower should automatically ramp up to high and adjust the interior temp as set. They were baffled and I had to drive over 2 hours (round trip) to Jessup and put two of their lead people in a new truck to show them how the air conditioning should operate, they literally didn't know! Even after that, I get jy truck returned and the air conditioning still not functioning properly! Ron Austin (Service Manager) is grossly incompetent, he doesn't listen, talks in circles, casts the blame everywhere but where it belongs; he's a smpth talking shmoozer and not a Service Manager but, it gets worse. He specifically told me that after being drained to 2 volts that my batteries were bad and had to be replaced. Being dubious after multiple failed attempts at repairs, I discreetly "marked" both batteries so that I could tell if they were in fact replaced. They in fact WERE NOT replaced and I was lied to. When I brought this up at the Dealership, it was nonchalantly shrugged off. If one of my employees lies to a client; there's no second chances, they are dismissed immediately. Now, and after my truck has bee in their shop approximately 100+/- days in the last 4 months I'm picking it up. All the problems remain and I will never return to Jessup. No matter how big or how small, I would never buy from them yet alone allow them to service anything I own. In closing, the Owner (Dan Jessup) claims to "care". Over the course of this I have left him at least 4 voicemails and sent an email expressing my grave concerns. In not one instance did I get the courtesy of any response. In closing, if Google would allow ZERO Stars that's what they deserve. The incompetence, their failure to listen or comprehend, and lying are all reasons why I will never set foot in that establishment again, UPDATE - One of the work items necessitated Jessup removing and reinstalling my simple tonneau cover. My truck was other wise ready to pick up on Friday but I was asked if I could leave it there until Monday so that they could make sure it was "right and proper"; I agreed. Today, and after incurring another four days of rental expense, I went to pick up my truck and the tonneau cover was installed backwards and (again) they still have my truck! This Dealership has absolutely no quality control and has Service Department Managers that are incompetent and don't care. More

My contact person was David Anderson. He made my Jessup experience less stressful and pleasant.. it was a challenge for me to drop off my truck because it’s my work truck… whenever I st He made my Jessup experience less stressful and pleasant.. it was a challenge for me to drop off my truck because it’s my work truck… whenever I stressed, David calmly stepped in with solutions backed with actions. He went the extra mile to ensure that I was satisfied. ..and that, means everything! Thank you, David! I am a business owner and he is someone that I would want on my team 👍🏽 More

Jess up always gives great service when working on my Volt. It is much appreciated Volt. It is much appreciated More