Jessup Auto Plaza - Service Center

I was told I needed to bring the vehicle in to install parts. I didn't need to drive 90 mins as the parts could have been mailed to me. I am grateful they did fill my tank and washed my car. parts. I didn't need to drive 90 mins as the parts could have been mailed to me. I am grateful they did fill my tank and washed my car. More

They are the best team in town! They are the reason why I use them! They are the reason why I use them! More

Great service easy to work with and flexible when I needed to add an oil change to my truck. Gave me an extra email with information regarding my truck during pickup. needed to add an oil change to my truck. Gave me an extra email with information regarding my truck during pickup. More

Tony is great. The car had been serviced just days before I got a notice that they had not asked me to make a repair that was needed. I brought the car back in and The car had been serviced just days before I got a notice that they had not asked me to make a repair that was needed. I brought the car back in and the service was complimentary by you management department which was very nice. However, while they had the car for that additional service they found I needed a new battery. I simply can’t understand why this was not discovered when I brought it in the first time for its 50k service. Oh well. Still love Jessup! More

Sean was great! ! Courteous polite accommodating professional prompt clean Attentive text-responsive - overall easy experience thank you ! Courteous polite accommodating professional prompt clean Attentive text-responsive - overall easy experience thank you More

Sean was great got me in for my first service and kept me in touch with the progress. I will be back and ask for him in touch with the progress. I will be back and ask for him More

Sean is the absolute best. Would not want to work with anyone else.. Always has my back. Would not want to work with anyone else.. Always has my back. More

Check in was thorough. Anticipated work was explained and estimate provided. Was told I would be called when vehicle was ready and I received this call. Anticipated work was explained and estimate provided. Was told I would be called when vehicle was ready and I received this call. More

Even though my car is older, I prefer going to Jessup over a local garage! over a local garage! More

I had to literally show up in person to force a reply from the service staff. What is the point of having an email, phone, and text number when all are ignored. I did not enjoy needing to get on a bus fo from the service staff. What is the point of having an email, phone, and text number when all are ignored. I did not enjoy needing to get on a bus for 40 minutes when anyone from Jessup could have replied to my messages and calls to indicate my vehicle required additional time to repair. Furthermore I haven't been reimbursed for the fuel I purchased for the loaner vehicle. More