Jessup Auto Plaza - Service Center

Sean was great! ! Courteous polite accommodating professional prompt clean Attentive text-responsive - overall easy experience thank you ! Courteous polite accommodating professional prompt clean Attentive text-responsive - overall easy experience thank you More

Check in was thorough. Anticipated work was explained and estimate provided. Was told I would be called when vehicle was ready and I received this call. Anticipated work was explained and estimate provided. Was told I would be called when vehicle was ready and I received this call. More

Sean was great got me in for my first service and kept me in touch with the progress. I will be back and ask for him in touch with the progress. I will be back and ask for him More

Great service easy to work with and flexible when I needed to add an oil change to my truck. Gave me an extra email with information regarding my truck during pickup. needed to add an oil change to my truck. Gave me an extra email with information regarding my truck during pickup. More

Tony is great. The car had been serviced just days before I got a notice that they had not asked me to make a repair that was needed. I brought the car back in and The car had been serviced just days before I got a notice that they had not asked me to make a repair that was needed. I brought the car back in and the service was complimentary by you management department which was very nice. However, while they had the car for that additional service they found I needed a new battery. I simply can’t understand why this was not discovered when I brought it in the first time for its 50k service. Oh well. Still love Jessup! More

I had to literally show up in person to force a reply from the service staff. What is the point of having an email, phone, and text number when all are ignored. I did not enjoy needing to get on a bus fo from the service staff. What is the point of having an email, phone, and text number when all are ignored. I did not enjoy needing to get on a bus for 40 minutes when anyone from Jessup could have replied to my messages and calls to indicate my vehicle required additional time to repair. Furthermore I haven't been reimbursed for the fuel I purchased for the loaner vehicle. More

Even though my car is older, I prefer going to Jessup over a local garage! over a local garage! More

Please Thank Sergio for his excellent customer service and the service tech that did my work. and the service tech that did my work. More

My service advisor, Brandie, was great. The problem is getting to her. First, as you enter the service area, there's no place to stand. No one tells you what you're supposed to do--just sta The problem is getting to her. First, as you enter the service area, there's no place to stand. No one tells you what you're supposed to do--just stand there awkwardly dodging employees elbowing their way through the area. Poor, stupid layout--with no concern whatever for the customer. Maybe it helps the service managers to hide out in the areas that formerly housed a customer lounge--customers feel it's a terrible setup. The guy at the desk who ultimately helped me, was brand new. I had a problem that went far beyond anything he could comprehend. You need to create a system where the customer knows what's happening--am I next? are you? how long is this gonna take? Why does it look like no one's in charge? The line at the deli counter is much better thought-out and managed. If there is a customer waiting area, it should be communicated and crystal clear to all entering this congested, cramped customer service entry point. Please don't have Ron respond to this review. He simply justifies the woefully inadequate system and perpetuates the problems. Unless I have no choice, I will not return. BTW: I have owned 8 Corvettes (one purchased from Jessup) plus a Cadillac SUV, serviced at Jessup. I've had cars serviced at many dealerships. Jessup is by far the worst. This poor service experience will definitely influence the purchase of my next vehicle. As you might have guessed--it won't be anything I'd ever need to get serviced at Jessup. A final note: having Dan Jessup raving endlessly on the voicemail about how wonderful the dealership is and how it has been delivering top service for 38 years tends to raise the expectation level, and makes the customer even that much madder when the service doesn't match the hyperbole. More

The service was done promptly and Tony was very helpful. I also appreciated the complimentary car wash. I also appreciated the complimentary car wash. More