Jessup Auto Plaza - Service Center

Jessup is a nice dealership facility. Everyone in the service department and in the parts department are pros! Very good customer experience at this dealer. Everyone in the service department and in the parts department are pros! Very good customer experience at this dealer. More

Great service! !! The service tech (sorry, can’t remember his name) that was assigned to help me, did an outstanding job. Thanks!!! !! The service tech (sorry, can’t remember his name) that was assigned to help me, did an outstanding job. Thanks!!! More

I bought my vehicle with a defect and took it in several months later. Dropped off my vehicle and took 6 hours for the tech to even look at my car! They ended up not having the part. I was advised, “for my months later. Dropped off my vehicle and took 6 hours for the tech to even look at my car! They ended up not having the part. I was advised, “for my convenience”, to take my car elsewhere, closer to home. I went to Dutton and they took care of me right away. Sad since I bought 2 vehicles from this dealer within a 6 month time frame and was getting ready to purchase a 3rd. Was hoping they would try to keep my business. Would have been happy with a loaner until the part came in but warranty wouldn’t have covered it. As a courtesy, I feel like the dealer should have tried harder considering I bought the vehicle with this problem. More

As always, tech Supervisor Rich Rivas is superb in his expertise and knowledge of Cadillac technology. expertise and knowledge of Cadillac technology. More

I appreciated the service but they said it would take a few hours and it took most of the day. few hours and it took most of the day. More

Quick response on updates, Long, wait times for Products. Service manager a lot of help Service manager a lot of help More

Great service and great staff, everyone of the staff members were very polite and professional. members were very polite and professional. More

Service Department always delivers. They under promise and over deliver. I'm always satisfied when I bring my vehicle in for service at Jessup. They under promise and over deliver. I'm always satisfied when I bring my vehicle in for service at Jessup. More

Great service team and great service provided my go to dealership for all my GM needs. dealership for all my GM needs. More

Great service and follow through by letting me know the progress of vehicle but wait time can be long so plan accordingly but appreciate car wash thanks progress of vehicle but wait time can be long so plan accordingly but appreciate car wash thanks More