Jim Bone Kia

Nearly impossible to reach on phone. They don't publish their email addresses. Car has been there 4x for warrantee work, twice supposedly fixed (it wasn't) and the other two times "could They don't publish their email addresses. Car has been there 4x for warrantee work, twice supposedly fixed (it wasn't) and the other two times "couldn't find anything wrong" More

I have been trying for 24hours to get a price for a air conditioning compressor. I've talked to service then parts then back to service coordinator Lori. Then she's tells me you don't talk to me and parts conditioning compressor. I've talked to service then parts then back to service coordinator Lori. Then she's tells me you don't talk to me and parts says you don't talk to me they keep transferring me from one recording to another to leave a message . Because no one answers their phones then no one calls me back when I leave a message for twenty four hours til I call back again. It's been 24 hours I still can't get a price from anyone at the dealer I just get phone recordings. This is really messed up I can't get one simple price and labor cost. More

Awesome staff and service! I absolutely love my new Kia! The staff was very helpful and possesses excellent customer service skills! Highly recommend! The process was easy and t I absolutely love my new Kia! The staff was very helpful and possesses excellent customer service skills! Highly recommend! The process was easy and the paperwork was much faster than I expected. More

Outstanding My wife & I received a great deal on a Kia Soul EV. They worked with our credit challenges & no money down. Awesome staff!! I am very Satisfied😀 My wife & I received a great deal on a Kia Soul EV. They worked with our credit challenges & no money down. Awesome staff!! I am very Satisfied😀 More

They did a bait and switch Stay away from this dealership! They cheated my 80 year old mother on her birthday! Go to Momentum Kia in Vallejo instead, they gave me a price in wri Stay away from this dealership! They cheated my 80 year old mother on her birthday! Go to Momentum Kia in Vallejo instead, they gave me a price in writing. my bad, I trusted them. More

Consumer Fraud - Zero Rating Jim Bone Kia sold me a car and represented that it had never been in an accident. A CARFAX was obtained before the signing which demonstrated that th Jim Bone Kia sold me a car and represented that it had never been in an accident. A CARFAX was obtained before the signing which demonstrated that the vehicle had, in fact, been in an accident. I was told that the CARFAX would be in the paperwork I received after I signed the purchase agreement. The CARFAX was not there. I requested it by phone on t 3 separate occasions and in numerous e-mails and faxes. I am current on my financing payments, but told Jim Bone that I would stop payment on part of my down payment (a $3000 check) if they did not respond to me. They did not respond and just took my car from my driveway alleging that they had a right to take it. The only lienholder is the financing company, not Jim Bone Kia. Then Jim Bone admitted that the vehicle had been in an accident and in an arrogant responded "so what." Well, I would have never purchased the vehicle had I known that it was in an accident and it has no resale value because I have to disclose that the vehicle was in an accident before I owned it. There was also a dispute as to what the salesperson told me was the price and what the manager said the price was as there was no sign on the vehicle. They offered the salesperson's price which was $4,000 less, but that I had to buy the vehicle then to receive the discount. I told the salesperson in writing that I could not afford a payment greater than $200 per month. My payment is approximately $350 per month. They also had my sister and me drive a Mercedes convertible. When we came back, we were told the payments were over $700 per month. They also had me come back to test drive a Volkswagen convertible - knowing that I could only afford $200 per month. The monthly payments on that vehicle were over $500. Prior to this time, the Sales Manager encouraged me to come in and promised that they could do something "special" for me." This amounts to bait and switch. If you decide to purchase a vehicle from any of Jim Bone's dealerships, be cautious. He lives and works in our community but it seems that "making a deal" is more important to him that "serving the community with integrity and honor. More