Jim Butler Chevrolet - Service Center

It was great nice clean waiting room . Lots of new and used cars and trucks to look at. Lots of new and used cars and trucks to look at. More

When I call to schedule an appointment, the service department works with my schedule to get me in. My service writer is knowledgeable and keeps me informed of maintenance that needs done to keep my c department works with my schedule to get me in. My service writer is knowledgeable and keeps me informed of maintenance that needs done to keep my car running properly. More

Great service for new tires. Priced reasonably and was easy to get an appointment. Friendly folks as always. Priced reasonably and was easy to get an appointment. Friendly folks as always. More

they had my car for fourteen days, I was told it would be three. No offer of a rental are any explanation for the delay three. No offer of a rental are any explanation for the delay More

Do not know what they are doing. No no no no no no no no No no no no no no no no More

Took over 3 hour for a oil change and tire rotation, with an appointment. Knowing I was waiting with an appointment. Knowing I was waiting More

Well directed help for traveler in area with breakdown! Executed repairs in sufficient time, to be on the road! Executed repairs in sufficient time, to be on the road! More

Almost 2 hours for a $110 oil change. Really not showing much appreciation for a customer. Not that you care but that was my last appointment. Really not showing much appreciation for a customer. Not that you care but that was my last appointment. More

Good service. Helpful employees. I was there 3 full hours. Still good job by all. Helpful employees. I was there 3 full hours. Still good job by all. More

It took us 1. 5 weeks to even get an appointment for my 1 year old car that was not driveable. We were told we couldn't have a rental, couldn't have a loaner, coul 5 weeks to even get an appointment for my 1 year old car that was not driveable. We were told we couldn't have a rental, couldn't have a loaner, couldn't get a tow. Nothing about the situation was easy at all. We called GM for a tow and it was at Jim Butler on Thursday 5/25. Our appointment was for 11:30 on 5/30. We called to see the status of our car and it wasn't even looked up yet. Wasn't hooked up to the diagnostics at all. We were told it would be Wednesday the 31st. We called a few times on the 31st and couldn't get ahold of our person we were supposed to be dealing with. We were finally told on the 31st when my husband went into the service department "weren't you told it would probably be 3-4 days?" Nope, sure weren't told that. We finally got the call that our car was hooked up to diagnostics on the 1st, but of course, they had to order the part so now we had to wait another day. Not sure why it doesn't make sense to hook up the diagnostics before so we aren't waiting another day. But what would I know. Our car was fixed on the 2nd. We paid our bill (for the oil change and tire rotation) that was $114. That seems a little absurd. After all of the issues we had I would think we could get some sort of customer satisfaction, 1/2 price oil change, detail, something?? No, we used our rewards and paid our bill. We will never be back. We have purchased 5 vehicles and leased 1 from this dealership and will never go back again. More