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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,279 Reviews
Call Service Center (636) 349-3222

4,279 Reviews of Jim Butler Chevrolet - Service Center

Sort by
June 07, 2023

Attentive, helpful, made things goo when things were difficult. Made life interesting. Tried to keep things pertinent. More

by TWOMORETIMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2023 -

Jim Butler Chevrolet responded

Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 01, 2023

Brought the car in on Friday still not touched on the following Thursday, not so much as a phone call to inform me what was going on.will not use again More

by Markowski007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Collins
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience didn't live up to your expectations. If you wish to further discuss your concerns, please reach out to our Service Manager Gene Wondell at (636) 717-3030.

June 01, 2023

Fantastic dealership and service! ! Our new car buying experience went so smoothly, thanks to our amazing salesman BRYAN LAGUNAS!!! He made us feel confident in our new car purchase, a More

by TGRAINEY23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsey Matveev , She was excellent getting our documents together, and just a wonderful person!
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Jun 05, 2023 -

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. Thanks for highlighting some of our staff who helped make this such a great experience! We're always here with the same great service whenever you need service or another vehicle!

June 01, 2023

My experience with the Service Dept. has always be SUPER.the sale of an auto is the easy part, in any business its a relationship that keeps customers coming back More

by exhibits02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Brad Sowers
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Jun 05, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

May 30, 2023

Thanks to everyone for the help (and patience) when I need it. The service team at Butler is excellent. More

by brandel578
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2023 -

Jim Butler Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

May 30, 2023

Have always had good service with dealership until last time but they did make it right and went above and beyond to fix it More

by jimstaggs72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
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May 30, 2023 -

jimstaggs72 responded

Went above and beyond to fix the issue

May 30, 2023

Took my car in for service to fix excessive road noise and they said there was nothing they could do. If they would have their body shop look at it they might find the problem. Will look into Lemon law to More

by jamessta636
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla Merrick
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Jun 02, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience didn't live up to your expectations. During my investigation I spoke with the service manager that took the ride with you. He expressed that this is normal for those vehicles. He informed me that this was explained to you. Lemon law only applies if there is a malfunction in the vehicle. Per GM there isn't anything wrong with the vehicle. If you would like to further discuss your concerns with GM, their customer care number is 800-222-1020.

Jun 04, 2023 -

jamessta636 responded

Yes, the service manager said that the loud road noise was normal. I don't accept everything that is told to me. I find it improbable that all 2023 Malibus have this noise problem. Noise in the drive train can indicate that there is a problem that will lead to future problems. What is your explanation for the noise? Maybe you should take a ride in it before you cast judgement on someone elses opinion. Let me know when you want to schedule a drive and I will gladly be there. You will see how loud the noise is, even with the radio on high.

May 30, 2023

Very friendly and welcoming atmosphere. It was my first time there and I was very impressed! Would definitely recommend Jim Butler Chevrolet! More

by matthew.cohen3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
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Jun 02, 2023 -

Jim Butler Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 29, 2023

waited 3 weeks for a appointment. When I showed up Advisor said it would take a couple of days. 2 Days later on Friday I called and the advisor said they would not get to it until Mon More

by pkarwosk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
wyatt
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May 31, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience didn't live up to your expectations. During my investigation I learned that your advisor believed that the rental would be covered by your warranty until we discovered that wires were chewed through by mice. Because of this misunderstanding we split the cost of the rental with you. If you wish to further discuss your experience, please reach out to our Service Manager Gene Wondell at (636) 717-3030.

May 31, 2023 -

pkarwosk responded

The advisor needs to let the customer know that upfront. He didn't even tell me that when he called to tell me when the truck was ready.

May 29, 2023

Jim Butler has always taken care of the servicing of my car with speed and accuracey. I am always impressed with the service crew and staff. I love that there are women employed in automotive roles and ser More

by d.dierkes53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla was terrific.
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May 31, 2023 -

Jim Butler Chevrolet responded

Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

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