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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,243 Reviews

4,243 Reviews of Jim Butler Chevrolet - Service Center

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February 15, 2023

Just disappointed that a scheduled oil change has a 2 hour+ wait. Service advisor was friendly More

by mnelson1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to let us know about your visit. Your appointment time is set aside for you to speak with your advisor to set a game plan for your vehicle while it's in our care. From there your vehicle waits in line for the next appropriate service technician. We are diligently working to improve on our customer wait times and we hope that our efforts are evident in future visits.

February 13, 2023

Great service department, Great service department, Great customer service, Great customer service, Great customer service. More

by boblogr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Weltig
Mar 15, 2023 -

Jim Butler Chevrolet responded

Hello, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 12, 2023

Great service surprisingly fast manager was very friendly and helpful very thankful for their service. More

by patlt5840
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Mar 15, 2023 -

Jim Butler Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 12, 2023

The staff were very great. Best experience I’ve had buying a car.very great experience More

by joseph198421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tj Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Steele
Mar 15, 2023 -

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you have any further questions, please don't hesitate to reach out!

February 11, 2023

Deceitful services, they told me car was under warranty it turned out it wasn’t. Took over a week for them to just look and diagnose the issue. They offered to buy the car back, but they gave me a price f More

by arno.sandoval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Mar 15, 2023 -

Jim Butler Chevrolet responded

Thanks for taking the time to leave your feedback. We apologize that your experience went this way. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

February 10, 2023

Would highly recommend going to Jim butler! ! Have great deals on new and used car!! Plus had a great sales man Bryan Palmer More

by Misty Workman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Palmer
Mar 15, 2023 -

Jim Butler Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

February 09, 2023

The wait time was way too long. I have to have someone take my car in for an oil change because I can't sit there all afternoon. I don't like to drop my car off for pick up later be More

by bappelbaum
Service Time
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue was awesome.
Mar 15, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. We are diligently working to improve on our customer wait times and we hope that our efforts to improve are evident in future visits.

Mar 15, 2023 -

bappelbaum responded

Thank you for responding, I appreciate it and the effort you take to improve wait times.

February 09, 2023

Everything was wonderful. Service did everything that was expected. Very curious and friendly and I couldn’t have expected more. More

by tdailey1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 07, 2023

Done with Butler. Had appt. on Monday which took 2 weeks to get. Called on Wednesday before which was a snow day and asked if they had any cancellations and they said More

by rickdmcarthur
Recommend Dealer
No
Employees Worked With
Bill "Fuzz" Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. I will be sure to speak with the service director regarding your concerns. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

February 06, 2023

It’s a really good dealership and I always enjoy going there for service or new vehicles. More

by Lucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Mar 15, 2023 -

Jim Butler Chevrolet responded

Hello, we're happy to hear you had such a positive experience with our team! Thank you again for leaving us this response!

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