Jim Butler Chevrolet - Service Center

I have purchased 4 out of the last 5 vehicles from Jim butler in Fenton and never experienced what I did during this purchase. During the sales with Tony Palmer, when I advised him that I needed to leave butler in Fenton and never experienced what I did during this purchase. During the sales with Tony Palmer, when I advised him that I needed to leave, he got defensive and questioned on where I needed to go, which was none of his business. After I purchased the new truck, Tony was rushing the porters that were detailing and applying a protectant to the paint and windows, and when it was delivered, the paint had swirl marks and dried product on it. The porter came back and seemed rushed and did not take care of the issue, even though he tried. The back rear sliding window had obvious adhesive on it and when the porter came back, he stated that they did not have the right product to remove the adhesive. Kelly in the Finance Department was fantastic and very personable. I ended up making an appointment myself, taking time out of my day, getting a rental through the Service Department and having the issues taken care of. When I picked up my truck, the items that I had placed under the back seat was removed and placed all over the backseat and the floor boards. Spending $60,000 on a new truck, I would expect more personal service and more attention to detail than I received. The Service and Rental Departments were fantastic and provided the personal service expected. More

As a new customer, I was pleased to get my car in quickly for servicing. Everyone I worked with was professional and helpful. for servicing. Everyone I worked with was professional and helpful. More

Truck was there almost 6 weeks for repair I ask about gm trade assistance or buy back. Never got back to me. Only 6000 Miles on truck. Still have a problem it. trade assistance or buy back. Never got back to me. Only 6000 Miles on truck. Still have a problem it. More

Bill Timmons was very helpful and knowledgeable with getting my visit processed and completed. He told me about a couple of recalls and helped set up a future appointment. While there, I also spoke with getting my visit processed and completed. He told me about a couple of recalls and helped set up a future appointment. While there, I also spoke with Kim Hausman, who was very kind and polite. The JBC service team are always awesome to work with!! More

Excellent customer service. When arrived for our appointment we were promptly met and checked in. All of are service needs were met and we were shortly on our way. When arrived for our appointment we were promptly met and checked in. All of are service needs were met and we were shortly on our way. More

Great communication & done within the quoted time frame. Cost was as quoted. Problem was fixed. Thank you! Cost was as quoted. Problem was fixed. Thank you! More

Excellent customer service ! Always done the right way every time. Reasonable pricing, excellent service reps. Keeps you informed. Always done the right way every time. Reasonable pricing, excellent service reps. Keeps you informed. More

Very respectful bill the manager us so helpful and kind always has a smile on his face always has a smile on his face More

Thank you so much to the crew for addressing my concerns .You went above and beyond .You went above and beyond More

They did a good job all was taken care of took a couple weeks all done weeks all done More