Jim Butler Chevrolet - Service Center

Dalton did a great job and we're very pleased with his work. He treated us as if we were family. work. He treated us as if we were family. More

My wife had an appoinment at 10. 30 to replace a tire .got there at 10.am .she didnt leave till 1.15 in the afternoon . Nobody bother telling her anything it would take this long they 30 to replace a tire .got there at 10.am .she didnt leave till 1.15 in the afternoon . Nobody bother telling her anything it would take this long they could have offer her a ride home. But nothing .we switch years ago from Bommarito . We problaby will be going back. I call to complain the next day and ask for the service manager to call me back .I believe we were due and explanation and or a discount for next time. More

It's always a pleasure working with Kim Hausmann! She makes the experience very easy and is always fun to talk to. She makes the experience very easy and is always fun to talk to. More

All the staff extremely cordial and wonderful to deal with. Very thorough and responsive to my questions. with. Very thorough and responsive to my questions. More

Great service and great people. Got my oil changed, my tires rotated, and had them check something else. Very pleased with the service that they provided! Got my oil changed, my tires rotated, and had them check something else. Very pleased with the service that they provided! More

Liked my service tech. Work done in a fairly timely manner. Wish they would expand their service hours a bit. Work done in a fairly timely manner. Wish they would expand their service hours a bit. More

Only person I've worked with in this dealership that has actually given me good service is the sales person I worked with - Jeff Hutchinson. Who has gone above and beyond for us. Having to fix several gaffs actually given me good service is the sales person I worked with - Jeff Hutchinson. Who has gone above and beyond for us. Having to fix several gaffs from the service dept and finance dept. Should you decide to buy a car here I would recommend getting him. What I would not recommend is getting any service done here. First, you can make appointments for service, but that doesn't really mean anything. You can make an oil change appt and you still wait almost two hours. What is the point of the appointment? The breaking point for me was my truck had a transmission issue that the service dept botched. Service dept returned my (almost brand new, 5500 miles, less than 6 mo old) truck not fixed on a Friday when they're closed all weekend. When I had to bring the truck back first thing Monday morning, they then screwed the rental process leaving me in a tough spot without a truck. (I called to arrange everything and stated I couldn't be without my truck and they told me they'd have one and then told me they gave it to someone else). Took almost 2 weeks to get me a potential rental truck, but rental dept refuses to answer their phone (I've gotten 0 answered phone calls from them, ever). They only texted me and have a very slow response time when doing so. When I show up to get the truck rental counter has a line, only one person working it, and that person is chit chatting with the people despite there being a line and being told people in line were on a time crunch. While waiting in line, at least 7 different service "advisors" were standing around talking. Of those, none bothered to ask if they could help, and every one of them looked over at some point. Three other people who were walking by asked, and only one tried to help, and despite being told I was on a serious time crunch to get my kids, didn't end up actually doing anything. If there is only one person capable of handling rentals the manager should be fired on the spot. And if there are more people capable, the three people walking by should be reprimanded for not assisting with that. That leaves me still without my truck (parts backordered), no rental truck to take its place (I do have a rental suv, which is not suitable for what I need), and very frustrated that I used my lunch break going to the dealership only to have to leave empty handed. The rental depts inability to coordinate, coupled with them and the service dept not being open in the evening or on weekends, make this extremely inconvenient for anyone with a day job. They are in no hurry to assist you when you arrive either. The service dept has likely cost this dealership my business. I've purchased 4 cars myself and someone I brought in just purchased one in Oct at this dealership. I was set to make another purchase next year, but barring some pretty massive damage control from the dealership that purchase will be done elsewhere. More

Had a very pleasant experience buying car at Jim Butler Chevrolet in Fenton, staff was very friendly and helpful, a pleasure to do business with. Chevrolet in Fenton, staff was very friendly and helpful, a pleasure to do business with. More

I really appreciate it Jim b u t l e r they was excellent to me to me More

I always get great service here; that’s why I come back. I have come to expect it. I have come to expect it. More