Back

Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,287 Reviews

4,287 Reviews of Jim Butler Chevrolet - Service Center

Sort by
January 10, 2023

All I can say is the service department always provide the best customer service and repair service I've ever experienced. A special thanks to Kim Hausman and Tim Rhame. More

by lamonteperry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon! We can't wait to see you again, have a great day.

January 10, 2023

Always a pleasure to work with Kim. Sometimes not happy with the time it takes to get things done but Kim always makes it better More

by 3fernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2023 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

January 08, 2023

Received courteous and reliable service. The process was fully explained and everyone performed admirably. Was great full for the coupon. More

by frnk_bent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Jan 09, 2023 -

Jim Butler Chevrolet responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely thank you for the positive review, and look forward to seeing you again soon!

January 06, 2023

Almost $100 for a oil change! When their sister dealership Jim Butler Kia charges half that! With free tire rotation. I only came because Jim Butler Kia was booked until end of More

by kaitlyngonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Jan 06, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. Unfortunately, your concern involves the manufacturer. The price for oil is less expensive for the Kia brand than it is for Chevy. We have no control over what the manufacturer charges. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

January 06, 2023

9 month old 2023 2500 HD, 4x4 system will not engage, dealer had the truck for 6 days to diagnosis, didn't happen, had to pull the truck as it was needed for business use. Paid extra for 4x4 on the truck More

by igunner
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Gaulden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. I would like the opportunity to investigate your concerns. Please respond to me directly with your name, VIN, and contact information to toden@jimbutlerchevrolet.com. I look forward to hearing from you with hopes to turn your opinion around of our business.

January 05, 2023

I am always happy with Jim Butler. That is why I keep coming back and have done so for about 23 years. More

by Jack.Suetterlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Jim Butler Chevrolet responded

Hi, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 05, 2023

2 1/2 HOUR OIL CHANGE NEVER AGAIN. MY PERSONAL ADVISOR, NEVER SAW HIM AGAIN. BOUGHT TWO NEW TRUCKS FROM YOU TIME TO LOOK ELSEWHERE. More

by darrennangie12
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. I will be sure to speak with the service manager regarding your concerns. We truly hope that our efforts to improve are evident in future visits. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

January 04, 2023

I'm very pleased with your Jim Butler team ! ! I'm also very pleased with my 2021 jim Butler Tahoe. Its the best one i have every owned. However I'm disappointed that tire rotation is no longer More

by aubuchonlaser
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Ruchala. Five Stars
Jan 05, 2023 -

Jim Butler Chevrolet responded

Hello, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

January 03, 2023

Due to your recent price increase on oil changes I decided to do my own. (I have been doing my own oil changes for over 50 years ) the last oil change was done at Jim Butler. They installed the oil fi More

by rosemanng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zac
Jan 03, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. I will be sure to speak with the service director regarding your concerns. We truly hope that our efforts to improve are evident in future visits. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

January 03, 2023

If you are buying a vehicle, definitely choose Caleb Varney at Jim Butler Chevrolet! Outstanding buying experience! More

by KEITH_KRAUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Jim Butler Chevrolet responded

Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! We sincerely thank you for the positive review, and look forward to seeing you again soon!

...
128
...