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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,255 Reviews
Call Service Center (636) 349-3222

4,255 Reviews of Jim Butler Chevrolet - Service Center

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October 10, 2022

The team at jim butler all made the buying experience smooth and easy and addressed all concerns More

by dashmc88
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Gene Wondell
Report | Print
Oct 11, 2022 -

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

October 10, 2022

The chip to activate the heated seats in our 2022 Chevy Equinox were installed. i had made a 7:45 appointment and the car was completed by 1:30. Service was excellent and KimHausmann was friendly and eff More

by johnwilken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Collins
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Oct 11, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 07, 2022

The whole trading in/buying a car process was easy and effortless. Caleb, Scott and Kelly were the ideal Dream Team. Thanks for making a daunting experience so streamlined. More

by d.dierkes53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly in Fianance, Scott Johnson
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Oct 07, 2022 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Oct 12, 2022 -

Jim Butler Chevrolet responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Jim Butler Chevrolet, INC.! We sincerely value your business and look forward to your next visit!

October 07, 2022

Needed a new starter on my truck. Repairs were completed while I was out of town and was able to pick up my truck on the way back into town. More

by tomanibas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2022 -

Jim Butler Chevrolet responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Oct 12, 2022 -

Jim Butler Chevrolet responded

We appreciate you taking the time to leave us this feedback. We hope you have a great day!

October 07, 2022

Good shop and friendly staff and dis a good job on the tunnel cover installation More

by dashmc88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Gaulden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Gene Wondell
Report | Print
Oct 07, 2022 -

Jim Butler Chevrolet responded

Hello, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Oct 12, 2022 -

Jim Butler Chevrolet responded

We appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 07, 2022

2 hours for an oil change is rediculous as long as oeople have all day More

by cholder3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca she is awesome
Report | Print
Oct 11, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. We normally quote 90 mins to 2 hours for an oil change. This includes your oil change, tire rotation, multi point inspection, and fluid top off. This service is performed by GM certified tech. We are diligently working to improve on our customer wait times and we hope that our efforts to improve are evident in future visits. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

Oct 12, 2022 -

Jim Butler Chevrolet responded

We appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

October 07, 2022

Thanks for your quick service I really enjoy my Chevrolet Volt I will call you when I need service AL More

by aliryna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Willis
Report | Print
Oct 11, 2022 -

Jim Butler Chevrolet responded

Hi, we are so pleased you enjoyed your visit to Jim Butler Chevrolet, INC.! Thank you so much again for your feedback! We hope you have a great day!

Oct 12, 2022 -

Jim Butler Chevrolet responded

We are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 07, 2022

I bought the truck from Jim Butler and extended warranty They wouldn't fix my truck sent it somewhere else To be fixed had to fight to get anything done all in all I am out $800 out of my own pocket it aft More

by joeystein87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to you expectations. We would like to you know that the reason we had to sent you vehicle somewhere else is because you came in with an active grill shutter. When the new part is installed it has to be programmed. Being that we are a Chevrolet dealership we don't have the proper equipment to do this. We don't believe that this is an issue that was there when you purchased because each time your vehicle was in our shop it was regarding a check engine light. As a Missouri dealer, we are not allowed to sell vehicles that have active check engine lights. It is our understanding that you spent the $800 on maintenance work. There is no warranty that will cover maintenance work. If this is not the case please reach out to me directly at toden@jimbutlerchevrolet.com.

Oct 17, 2022 -

joeystein87 responded

You're right the active shutter code was there but that didn't set off the check engine light it was a stored code you sent my truck to sunset to have that fixed which it never even got looked at at sunset Ford the only thing they did was the spark plug that you guys Said was fixed back in April and the exhaust manifold gaskets i had to pay 800$ to have a coolant line and oil line replaced that has to be replaced when taking the turbos off but this $4500 bumper to bumper warrenty i was sold doest cover it for whatever reason

Oct 18, 2022 -

Jim Butler Chevrolet responded

I will have our service manager reach out to you Mr. Stein.

October 05, 2022

Thanks to everyone that helps me. Takes a lot of patience sometimes with the older vehicles I own. The Butler service team is the best I have aver worked with. 30+ years. More

by brandel578
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2022 -

Jim Butler Chevrolet responded

Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Thank you, and have a fantastic day!

October 05, 2022

Was pleased with the efficient and timely service. Wouldn't take my car anywhere else to be serviced! More

by lizzysammy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
chris weltig
Report | Print
Oct 06, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

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