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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,291 Reviews

4,291 Reviews of Jim Butler Chevrolet - Service Center

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September 21, 2022

This was not a great experience, my truck was there for a month due to what I was told an issues as to who was paying for the repair. The only time I was given an update was when I called. More

by JONPARTNEY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Wyatt
Sep 23, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit with us didn't live up to your expectations. I will be sure to speak with the service manager regarding your concerns. If you wish to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

September 20, 2022

Brought my car in for oil change and tire rotation. Waited 90 minutes and the dealer honored a competitors coupon. But when I drove away I noticed my engine light was on and no one in the service dep More

by BethD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Sep 20, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. I will be sure to speak with the service director regarding your concerns. If you wish to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

September 19, 2022

Scott and the Butler team is amazing! They are always so helpful and quick to take care of whatever I need done. More

by Watkinsngabby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Johnson, Melissa Perez, Mike Johnson, Gene Wondell
Sep 19, 2022 -

Jim Butler Chevrolet responded

Hello, thank you for sharing your positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

September 19, 2022

Friendly staff and no issues. Took 2.5 hours for an oil change with appointment. I had another issue with my trunk but I was informed that I would need to have to schedule with a More

by keigenseher
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. We also apologize that your appointment time wasn't properly explained to you. This time is set aside for you to speak with your advisor to set a game plan for your vehicle while it's in our care. From there your vehicle waits for the next appropriate service tech. We normally quote 90 mins to 2 hours for an oil change. This includes your oil change, tire rotation, multi point inspection, and fluid top off. This service is performed by GM certified tech. We are diligently working to improve on our customer wait times and we hope that our efforts to improve are evident in future visits. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

September 19, 2022

Excellent service. They do a wonderful job and take good care of you. Highly recommend their services. More

by rocktt11700
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Jim Butler Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! We hope to be of service to you again in the future. Best wishes, Jim Butler Chevrolet, INC.

September 16, 2022

These people go above and beyond to help you. My service advisor Kayla was AMAZING, she doesn't miss anything. Everyone I have met there is super friendly and they keep you updated every step of More

by christina.toth83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla
Sep 19, 2022 -

Jim Butler Chevrolet responded

Wow, it's experiences like yours that really keep us motivated! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

Sep 20, 2022 -

Jim Butler Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 16, 2022

I was very pleased with the service that I received. I have no complains, but only praise! More

by mccolloughrobert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I cannot remember their names.
Sep 19, 2022 -

Jim Butler Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! We are always more than happy to assist you if anything else comes up. Take care!

Sep 20, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 16, 2022

Everything was taken care of perfectly from the beginning to the end. I will only bring my vehicle fathered! More

by firebird1488
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons
Sep 19, 2022 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

Sep 20, 2022 -

Jim Butler Chevrolet responded

Hi, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. We hope to see you soon!

September 16, 2022

Good people doing good work. I feel lucky to have had a long relationship of reliable service. Buying a new car is a privilege but keeping it in good shape is a responsibility. More

by jal555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Sep 19, 2022 -

Jim Butler Chevrolet responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We sincerely thank you for the positive review, and look forward to seeing you again soon!

Sep 20, 2022 -

Jim Butler Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 14, 2022

Bought my car a year ago and is already having problems. The guy who we got the car from went over warranty with us told us everything would be covered with the one we got. When dropped off my car was told More

by ciaratalarski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Sep 19, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. We want you to know that we don't have control over what the warranty companies decides to cover or not. This list is already made at the time of purchasing your warranty. We suggest that you reach out to your warranty company to request a list of covered repairs. We hope that you have found this information to be helpful. If you wish to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

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