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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,291 Reviews
Call Service Center (636) 349-3222

4,291 Reviews of Jim Butler Chevrolet - Service Center

Sort by
September 03, 2022

Quick service and service tech was great throughout the whole process. Vehicle done sooner than anticipated More

by cc2608
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Sep 06, 2022 -

Jim Butler Chevrolet responded

Hi, we are so pleased you enjoyed your visit to Jim Butler Chevrolet, INC.! We can't wait to see you again, have a great day.

September 02, 2022

Everyone was in service was friendly. Took longer than expected but we shopped at nearby stores to pass the time. When done they did not have any recommendations and there was not a multi More

by michaelnrachel82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
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Sep 06, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We normally quote 90mins to 2hrs for our oil changes. I will be sure to speak with the service manager regarding your concerns. If you would like for me to send your multi-point inspections please reach out to me directly a toden@jimbutlerchevrolet.com.

Sep 07, 2022 -

Jim Butler Chevrolet responded

Hi, thank you for taking the time to leave us feedback about your experience with us. If you have any further questions, please give us a call. We're always happy to help!

September 02, 2022

Kim represents your company very well. i do not need 15 words to say what i want to say More

by thehawleys95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2022 -

Jim Butler Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Butler Chevrolet, INC.! If you're ever in need of more help, please let us know!

September 02, 2022

Service on our vehicle was very much spot on. The service team checking us in were very friendly. More

by Wayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Wondell
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Sep 06, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. It is our understanding that you were able to speak with the service manager Gene this morning and we were able to turn your experience around. I will note your account for your free oil change once I receive notifications that you have updated your review. If you would like to further discuss your visit or if you have any further questions please reach out to me directly at toden@jimbutlerchevrolet.com.

September 01, 2022

Great service from start to finish. The people there were friendly and cared about you and our vehicle. More

by dweller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Report | Print
Sep 06, 2022 -

Jim Butler Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

September 01, 2022

Recall work on this visit. Everything completed. Great customer service. The new corvette getting a new transmission was really cool too More

by jkilloren2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Report | Print
Sep 06, 2022 -

Jim Butler Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

September 01, 2022

I will never bring any of my vehicle back to Jim Butler to Jim Butler. I will never recommend the service department at Jim Butler either. More

by iwalkthethinblueline
Recommend Dealer
No
Employees Worked With
Justin Gaulden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

August 31, 2022

The service was great and my car was out in a timely manner I would recommend them More

by janaye1031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Report | Print
Sep 05, 2022 -

Jim Butler Chevrolet responded

Hello, thank you for sharing your positive experience! Thanks again for the recommendation, and have an amazing day!

August 31, 2022

I felt very unwanted at Jim Butler. From the moment I walked in the door, Service Rep, Justin, was more concerned about where our vehicle was purchased then what was wrong with it. More

by iwalkthethinblueline
Customer Service
Recommend Dealer
No
Employees Worked With
Justin Gaulden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that you feel this way. It was not our intention for you to feel this way. After speaking with Justin I learned that he was asking you this question to see about what warranties that you had on your vehicle. He sends his apologies. If you wish to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

August 31, 2022

Manager is rude. Didn’t get everything done that was scheduled to be done. They washed my truck to ceramic coat and tailgate is still dirty. Overall xxxx poor departm More

by bobbyjwilsonjr
Recommend Dealer
No
Employees Worked With
Andrew Scholfield. Sales
Report | Print
Sep 06, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. If there is something that you would like for us to reinvestigate or if you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

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