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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,267 Reviews
Call Service Center (636) 349-3222

4,267 Reviews of Jim Butler Chevrolet - Service Center

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July 29, 2022

The service department was great. The tech was very thorough and took good care of my truck. I am very impressed with the quality work performed! Thank you to all that took part in More

by jvaudi100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Breeden
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Jul 29, 2022 -

Jim Butler Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thanks again for the recommendation, and have an amazing day!

July 28, 2022

Had a great experience this visit and hope to have alot more visits in the near future! Were very apt to my needs! I nevermind coming in! More

by PHINSFAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2022 -

Jim Butler Chevrolet responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We look forward to your next visit! Take care!

July 28, 2022

This is honestly one of the best oil change experiences I have had. Thank you More

by kylie.farris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2022 -

Jim Butler Chevrolet responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 28, 2022

Very clean and the staff was knowledgeable for my needs; I will come back again. More

by WOF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
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Jul 28, 2022 -

Jim Butler Chevrolet responded

Hi there, thank you for taking the time to leave a review for us at Jim Butler Chevrolet, INC.. We're happy we could meet your expectations! We can't wait to see you again, have a great day.

Jul 28, 2022 -

WOF responded

I thank you for the good deals and good service, that is why I travel from South xx. Louis City to the Bluffs.

July 28, 2022

I had a 1pm apt for an oil change & emission test. ..3.5 hrs later, my Tahoe was done, after I saw customer after customer, who arrived after me, come and go. I had them change the cabin filters & now More

by hockeymoma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. I will be sure to speak with the service director regarding your concerns. If you wish to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

Jul 29, 2022 -

hockeymoma responded

I appreciate you getting back with me. I researched the noise now coming from my ac blower after the filter was changed and it appears that debris fell into the blower when the filter was changed. I'll need to have this removed, but do not want to pay for another service charge. Please advise. Thank you, Karla Rebello

July 27, 2022

Oil change performed quickly and promptly. I will not contribute any more information as it is silly to require a 15 word minimum More

by KNRWRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
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Jul 28, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

July 26, 2022

Always a great experience with service Dept. Honest and knowledgeable service adviser to help you with your vehicle maintenance. More

by kilbanej1118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2022 -

Jim Butler Chevrolet responded

Hi, we really appreciate your positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Butler Chevrolet, INC.!

July 25, 2022

Quick and fast and friendly associates. Was in and out before i new it great jop More

by taburckhardt
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

Jul 28, 2022 -

Jim Butler Chevrolet responded

Hi, we're glad everything was completed quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 25, 2022

Would recommend the Butler service team to anyone (and have). No matter the issue, they always find a way to work through it and get it resolved. More

by brandel578
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2022 -

Jim Butler Chevrolet responded

Hi, your wonderful feedback and rating mean a lot to us. Thanks again for the recommendation, and have an amazing day!

Jul 28, 2022 -

Jim Butler Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 25, 2022

I have taken my care in to jim butler 2 times now to get it back and the same code that was there when they scanned it the 2nd time has not happen again. I would think they would test drive the cars and ma More

by bonnietaylor0818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. During my investigation into your concerns I learned that your visits are from two separate issues. During your first visit we found that we needed to replaced many of your engine components. We did do a test drive of 25 miles to confirm the repair. At that time everything seemed to be working as normal. At the time of your pickup, when you started your vehicle you heard a knocking noise and your pressure was low. We feel that this issue happened because when we replaced the components of your engine we had to drain your engine of all oil. While attempting to refill your engine with oil, this has strained your oil pump due to the age of the pump itself. We apologize that this issue wasn't evaluated during your first visit and I will be sure to speak with the service manager about this. If you wish to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

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