Jim Butler Chevrolet - Service Center

Jim Butler is always very helpful and informative there maintenance has allowed me to achieve over 200,000 miles on two vehicles and 130000 on another maintenance has allowed me to achieve over 200,000 miles on two vehicles and 130000 on another More

I had a 9:30 appointment for a free oil change and tire rotation for our new Equinox. When I pulled in to check in I was told the right front wheel was out of alignment. I passed since it's a $90 repair rotation for our new Equinox. When I pulled in to check in I was told the right front wheel was out of alignment. I passed since it's a $90 repair and I wasn't sure they could figure that out by me just pulling in to the entrance. An hour and 45 minutes later the car was finally done. I could do the same job at home in about an hour and not have to make about a 30 mile round trip and lose an hour traveling. I looked through the paperwork and saw nothing about needing an alignment and was thinking "great, they tried to scam me".. I was told the car was parked in spot 17. It wasn't. I finally found it in spot 32. I unlocked the car got in and noticed the passenger window was all the way down. Great. I needed to check the oil level and as I was getting out of the car I noticed oil and dirt on the inside of door where the technician probably pushed the door open with his forearm and elbow. I cleaned that up later. I checked the oil level and it was good but there was oil dripped over the pieces that cover the engine. I cleaned that up later. I have yet to check the lug nuts to make sure weren't jammed on so tight that if I have a problem on the road I wouldn't be able to change a tire. When I got home I threw away the plastic seat cover and paper floor mat that was left in the car. I laughed at the question below about did "they" sanitize the vehicle. I apparently have to hit the YES button to recommend this service center. It won't let me hit NO. No is my answer to that question. I don't remember anyone that I dealt with. I have no paper work showing any important information since the printer wasn't working. I did get an email invoice but it just says I got and oil change and tire rotation. Sadly I will leave a phony name. More

I have taken my Silverado to Jim Butler for ALL servicing since I bought it from them in 2012 (20 years). My recent visit resulted in the service dept. charging me $165 for diagnostic labor. Then after findi since I bought it from them in 2012 (20 years). My recent visit resulted in the service dept. charging me $165 for diagnostic labor. Then after finding the problem I was charged another $165 for labor to put the part on and that probably took 10 minutes. I didn't think that was fair and voiced that to the service advisor. He said that's just the way it is. I fell I should be refunded at least 1/2 of the second hour of labor. James Lomax More

It was the worst experience of my life. It was a nightmare and I will never ever recommend this dealership ever.!! It was a nightmare and I will never ever recommend this dealership ever.!! More

Always an awesome experience at Jim Butler, from the Service Team to the Sales Team. Kim and Bill in service forever take great care of me and Tony is sales is an outstanding person! Service Team to the Sales Team. Kim and Bill in service forever take great care of me and Tony is sales is an outstanding person! More

I took my truck in a second time for a repair of my tonic cover coming loose on the interstate a total of 4 times in one day on my drive from Missouri to Iowa! All they could tell me, after 2 hours, was they cover coming loose on the interstate a total of 4 times in one day on my drive from Missouri to Iowa! All they could tell me, after 2 hours, was they could not duplicate the problem and let them know if it happens again! More

I went to Jim Butler for an emissions test for my Equinox and to purchase a rear wiper for my son’s Cruze. My gym is next door, so I popped in for a quick workout. I was still out of there in less than an and to purchase a rear wiper for my son’s Cruze. My gym is next door, so I popped in for a quick workout. I was still out of there in less than an hour. Everyone was friendly and helpful. More

Jim Butler Service team was pretty fast. There were no cars in front of me. Everyone was truly fantastic! There were no cars in front of me. Everyone was truly fantastic! More

From top management to sales and service, they have been Excellent we think Jim Butler Chevrolet is the best Excellent we think Jim Butler Chevrolet is the best More

The service advisor was horrible, very little communication, and wouldn't answer my questions, he was more worried about billing me for service work and recommended service. communication, and wouldn't answer my questions, he was more worried about billing me for service work and recommended service. More