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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,243 Reviews
Call Service Center (636) 349-3222

4,243 Reviews of Jim Butler Chevrolet - Service Center

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July 14, 2022

Doesn't get any better than Jim Butler Chevrolet. .Everyone is very nice and caring Kayla especially has always gone above and beyond...I will continue to drive 1.5 hrs to get my truck serviced becaus More

by Casprfrndz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kayla Merrick
Report | Print
Jul 15, 2022 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

July 14, 2022

Oil change and tire rotation took less time than was told, service advisor Chris was very helpful in answering my questions and concerns. More

by SHUESGEN51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
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Jul 15, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

July 13, 2022

Took a week to get my truck in, then another week to even diagnose it, then another full week until it was repaired, leaving me without a vehicle for two of those three weeks. No loaners. More

by DFROMMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. And also that our procedures weren't properly explained to you. Your appointment time is not for your vehicle to be worked on. This time is set aside for you to speak with your advisor to set a game plan for your vehicle while it's in our care. From there your vehicle waits in line for the next appropriate service tech. When a vehicle comes in with a concern other than routine maintenance it is required to go to a journeyman tech. At the time of your appointment the journeymen were out 5-6 days. We are diligently working to improve our customer wait times. We are concerned about your comment that states that there were no loaners. Our records indicate that you took a rental for this appointment. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

July 13, 2022

Excellent service, they seem to be very customer driven. All the employees where very professional and friendly. More

by ANDREW.MARINO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2022 -

Jim Butler Chevrolet responded

Hi, we are very happy we could provide you with a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

July 12, 2022

Excellent service! Kim service advisor was wonderful, she listened and took care of everything, wonderful service! More

by KREIGNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2022 -

Jim Butler Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out to us if there's anything more we can do!

July 12, 2022

Jim Butler Chevrolet is conveniently located for me and has worked on both my GMC trucks over the last 5 years and has done good work. More

by TSCHMITZ2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Perez
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Jul 12, 2022 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon! Thank you again for the great review!

July 12, 2022

Over 2 hours for an oil change with an appointment. Oil prints on 3 of my doors, center console, my free carwash will come in handy More

by johncmcsweeney
Recommend Dealer
No
Employees Worked With
Wyatt did a Great job
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Jul 14, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your vehicle was left in this state. We would be happy to wash and detail it for your inconvenience. If you would like to set something up please reach out to me directly at toden@jimbutlerchevrolet.com.

July 11, 2022

The Service on my car was great! Wait time was minimal. Staff members were very friendly! More

by PMIKEHOEHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
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Jul 12, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

July 11, 2022

Friendly, helpful employees and fast service. Customer service is excellent, I was kept updated on the status of my vehicle. More

by saubuchon60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Report | Print
Jul 12, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

July 11, 2022

They were very nice and able to work with me! Service department was wonderful. Thank you! More

by hrhaberberger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Report | Print
Jul 12, 2022 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for leaving us this response!

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