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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,291 Reviews

4,291 Reviews of Jim Butler Chevrolet - Service Center

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August 07, 2022

Service department serviced my truck sooner than expected. Greatly appreciated this service as my truck was needed as my second vehicle. More

by jfarley07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2022 -

Jim Butler Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Jim Butler Chevrolet, INC.

August 06, 2022

If I could give it less than 1 star I would. I will be calling the service manager to discuss this in person. To sum it up, I didn’t get what I paid for, and the in person experience was extre More

by sauce3408
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Will speak with the manager
Aug 09, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. Our records indicate that you were in for an oil change and recalls. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

August 05, 2022

I had my new car in to the service department to have the windows tinted and the rubber floor mats installed and they made it a quick and seamless process. More

by drewparadoski14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2022 -

Jim Butler Chevrolet responded

Hi, it is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!

August 04, 2022

Greeted on arrival, Got a ride to local stores rather than sitting in waiting room. And a friendly ride back when my car was ready. More

by sharonbgh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Jim Butler Chevrolet responded

Hi there! We're so happy we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

August 04, 2022

I was told it was going to take 3-5 business days for my vehicle to be fixed on day 3 my truck was finally being looked at in the afternoon. Two weeks later my truck was finally done and it still had a shak More

by mcox0305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris
Aug 05, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. During my investigation I learned that you were told that it would take 3-5 days for your vehicle to be diagnosed, not fixed. It even states that on your service ticket. I also learned that you didn't mention a vibration or shake when you were meeting with your advisor. When you were check in, you told your advisor that your A/C was blowing hot and windshield wiper fluid wasn't spraying. While your vehicle was being looked at by the tech we learned that your vehicle had leaking struts, loose ball joints, and needed tires. You had the additional services done except for the tires. We suggest that you look into replacing your tires as this can cause a vibration. We hope that this information has been helpful. If you wish to further discuss please reach out to me directly at toden@jimbutlerchevrolet.com.

August 04, 2022

Service writer was friendly. Other oil change service’s vacuumed vehicles, clean windows and run through car wash. I did get a coupon for an off site car wash. Will not use again More

by kendallbstout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike
Aug 05, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize if your visit didn't live up to your expectations. We do not have a carwash at our locations and we try to get vehicles in and out because customer don't like to wait for this service. We would be more than happy to detail your vehicle upon request. We hope that this information has been helpful and can't wait for your next visit.

August 03, 2022

Dropped my truck the night before and it was done by lunch the next day. More

by danstroh64
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Jim Butler Chevrolet responded

Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

Aug 05, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We hope you have a great day!

August 03, 2022

I have always been pleased with the service that Jim Butler gives me. They have kept my 22 year old van and my 12 year old car going strong. More

by Jack.Suetterlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
Aug 03, 2022 -

Jim Butler Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!

August 03, 2022

Good commmunication and follow up regarding the warranty work. Parts were ordered and the appointment rescheduled. More

by remitchell8577
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Perez, Mike Johnson
Aug 03, 2022 -

Jim Butler Chevrolet responded

Hi, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!

August 03, 2022

My first time at Jim Butler Chevrolet. I was pleased with the service--Chris was awesome. More

by ebraznell
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 05, 2022 -

Jim Butler Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Aug 05, 2022 -

Jim Butler Chevrolet responded

Hi, thank you so much for the positive review! If you have any further questions, please give us a call. We're always happy to help!

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