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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,267 Reviews

4,267 Reviews of Jim Butler Chevrolet - Service Center

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July 23, 2022

Good price and fast service. Will continue to bring my vehicle there for the oil changes and other maintenance. More

by bmclark25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Jul 27, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

July 23, 2022

The staff at Jim Butler is always professional and pleasant. I brought my car in for an inspection. The car was in at the scheduled time. I was able to wait in a cool waiting room instead of in lin More

by brendacrussell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Merrick
Jul 27, 2022 -

Jim Butler Chevrolet responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 21, 2022

Kim did an very good job getting my Tahoe repaired. She had it done in a timely manner and kept me informed along the way. She was a pleasure to work with .I'll be back next my Tahoe needs service. More

by cbooklet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez
Jul 22, 2022 -

Jim Butler Chevrolet responded

Hi, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

July 20, 2022

Scheduling was easy and quick vehicle was finished in a very timely manner the staff was very friendly and helpful More

by cmpump15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!

July 20, 2022

Very helpful on the phone and in person in the sales department could have not been any better More

by JAMES19722572
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Jul 20, 2022 -

Jim Butler Chevrolet responded

Hello, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 19, 2022

I brought my Chevy Volt in for an oil change and tire rotation. I am so sorry I don't remember the name of the lady that did the paperwork prior to my car being serviced and checked me in but she was fr More

by zenvogirl5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Jim Butler Chevrolet responded

Hi, we're so glad that we were able to go above and beyond your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.

July 19, 2022

I was unhappy with the time it took for me to get an oil change. Almost 3 hours. More

by jfwilson268
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Perez
Jul 19, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. We are diligently working to improve on our customer wait times and we truly hope that our efforts are evident in future visits.

July 19, 2022

Excellent Service. People are courteous. Nice facility. Easy in Easy Out. Wait room nice and clean More

by allend151
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
i don't remember her name
Jul 20, 2022 -

Jim Butler Chevrolet responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Butler Chevrolet, INC.!

July 19, 2022

You all did a good job. But seat belt on front seat is not working right More

by john.r.hesskamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. Please reach out to us or bring it back for us to look at the seat belt. Have a great day!

July 18, 2022

I was sold extra warranty coverage for zylon coating and Crystal infusion on front windshield. However what I was told would be including was not included. I was tricked into buying the extended warranty f More

by JIKENPOPO1404
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. What were you told would be included that wasn't? If you would like to further discuss your concern, please reach out to me directly at toden@jimbutlerchevrolet.com.

Jul 18, 2022 -

JIKENPOPO1404 responded

I was told that my coverage was for dents, scratches, burns, rips and any type of bad smells or anything of the such. Well when I took it in for those needs I was told I would have to go through a third party for the details and dent removal but they do not cover any of the rest. I just want to know why I was sold something falsely. I can touch up my own scratches for way less then I pay and don’t even get the service I was told I would. Just disappointing really and feel like I was taken advantage of.

Jul 18, 2022 -

Jim Butler Chevrolet responded

Thank you for this input. There seems to be confusion in how to use the coverages that you purchased. If you would like to start a claim for any of your purchased coverages you would have to call the respective company. Xzilon-the vehicle's appearance protection, inside and out. Ph: 800-553-6866 Crystal Fusion-windshield protection. Ph: 800-890-7211 (damage MUST be reported within 24 hours) SafeGuard UVP-dents and scratches. Ph: 800-890-7211 I hope that you have found this information to be helpful. If you have any further questions regarding your coverages please reach out to your finance manager here at the dealership at 636-349-3222. You can ask for Kelly Roussin. Or you can reach out to me directly at toden@jimbutlerchevrolet.com.

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