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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,244 Reviews

4,244 Reviews of Jim Butler Chevrolet - Service Center

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July 11, 2022

They were very nice and able to work with me! Service department was wonderful. Thank you! More

by hrhaberberger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Jul 12, 2022 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for leaving us this response!

July 10, 2022

The BEST GM service dept in the STL area. I wouldn’t go anywhere else More

by cdlgal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The girl that set up my appointment
Jul 12, 2022 -

Jim Butler Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Butler Chevrolet, INC.! If you have any further questions, please give us a call. We're always happy to help!

July 10, 2022

Needed service immediately and was able to get it accomplished with the help of your very courteous service representative’s More

by mlvogt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name but in first booth
Jul 12, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 09, 2022

Had tire rotation and alignment. Right away noticed noise. Would not give me an appointment to get vehicle back in for over a week. Had to arrange to borrow another car as they said More

by slucas940204
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rebecca
Jul 12, 2022 -

Jim Butler Chevrolet responded

Thank you for leaving your feedback. We apologize the the inconvenience. I am not authorized to give you an oil change for free, but I did note your account for the next one to be half off. If you have any further questions or wish to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

July 09, 2022

It took a long time to get my car back. I know you are very busy but it's hard to go without a car when you have no other transportation to the store, etc. I was able to get my car on a F More

by hermanbherman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kala
Jul 12, 2022 -

Jim Butler Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

July 08, 2022

It took 3 And a 1/2 hours for an oil change that was scheduled More

by buschman4915
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez
Jul 12, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave you feedback. We apologize that your visit didn't live up to your expectations. I will be sure to speak with the service director. We also apologize that your appointment time wasn't properly explained to you. This time is set aside for you to speak with your service advisor to set a game plan for your vehicle while it is our care. From there your vehicle wait in line for the next appropriate service tech. We are diligently working to improve on our customer wait times and we hope that our efforts to improve are evident in future visits.

July 08, 2022

When I received my car back it was doing the same thing I took it in for More

by chauncey.bishop89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Johnson
Jul 12, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. Our records indicate that you declined our suggestions for repairs. While we understand the financial climate we would like you to know that we offer solutions for payment as well. If you wish to further discuss please reach out to me directly at toden@jimbutlerchevrolet.com.

July 07, 2022

Knowledgeable and complete, with courteous service‘s and helpful staff. They left the car the same as it was on the inside is when it was brought in. More

by CLMOERSCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Jim Butler Chevrolet responded

Hi there, thank you for taking the time to leave a review for us at Jim Butler Chevrolet, INC.. We're happy we could meet your expectations! We sincerely thank you for your business, and look forward to seeing you again soon!

July 07, 2022

I dropped my car off on Tuesday, June 21st because my air conditioning wasn't cooling completely (took 20 minutes to start getting cool). I was told when I dropped it off that they would run diagnostics on More

by SLEWIS160
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wyatt
Jul 12, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We truly apologize that your visit didn't live up to your expectations and that the communication ball was dropped. I will be sure to speak with the service manager and director regarding your concerns. My question to you is how can we turn this experience around for you. We truly value your business and we are willing to do what it takes to keep it. If you would like to further discuss please reach out to me directly at toden@jimbutlerchevrolet.com. I look forward to hearing from you.

July 07, 2022

Knowledgeable and complete, with courteous service‘s and helpful staff. They are truly the most professional people in the car industry More

by CGROTZINGER35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2022 -

Jim Butler Chevrolet responded

Hello there! We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!

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