Jim Butler Chevrolet - Service Center

Problems with truck since after the first year of purchase. Problem still not solved and the dealership says they have done all they are gonna do. Been buying chevy products from them for years. purchase. Problem still not solved and the dealership says they have done all they are gonna do. Been buying chevy products from them for years. Won’t purchase another Chevy. More

My last visit there I was taken care of by Kayla. she was very polite and called me with updates all the time on the service of my truck. Great person to work with. she was very polite and called me with updates all the time on the service of my truck. Great person to work with. More

Went for an Oil Change and Emissions Inspection. Had a 2 PM appointment. I arrived a bit early but they checked me in immediately. Explained that I was ready to trade so they didn't try to upsale Had a 2 PM appointment. I arrived a bit early but they checked me in immediately. Explained that I was ready to trade so they didn't try to upsale me on services I would reject at this time anyway. Gave me an estimate of 1.5 to 2 hours for completion of work. Just before the 2 hour mark, it was ready. I stayed at the dealership as they have a very nice waiting area with a cooler full of bottled water, a big screen TV, and the A/C was working which was appreciated since it was 100 degrees outside and I wasn't going to walk the lot to look at new cars. More

Had a very positive visit…Check in was easy and the wait was not that long…Would recommend Jim Butler to all of my friends and family… was not that long…Would recommend Jim Butler to all of my friends and family… More

Jim Butler is always very helpful and informative there maintenance has allowed me to achieve over 200,000 miles on two vehicles and 130000 on another maintenance has allowed me to achieve over 200,000 miles on two vehicles and 130000 on another More

I had a 9:30 appointment for a free oil change and tire rotation for our new Equinox. When I pulled in to check in I was told the right front wheel was out of alignment. I passed since it's a $90 repair rotation for our new Equinox. When I pulled in to check in I was told the right front wheel was out of alignment. I passed since it's a $90 repair and I wasn't sure they could figure that out by me just pulling in to the entrance. An hour and 45 minutes later the car was finally done. I could do the same job at home in about an hour and not have to make about a 30 mile round trip and lose an hour traveling. I looked through the paperwork and saw nothing about needing an alignment and was thinking "great, they tried to scam me".. I was told the car was parked in spot 17. It wasn't. I finally found it in spot 32. I unlocked the car got in and noticed the passenger window was all the way down. Great. I needed to check the oil level and as I was getting out of the car I noticed oil and dirt on the inside of door where the technician probably pushed the door open with his forearm and elbow. I cleaned that up later. I checked the oil level and it was good but there was oil dripped over the pieces that cover the engine. I cleaned that up later. I have yet to check the lug nuts to make sure weren't jammed on so tight that if I have a problem on the road I wouldn't be able to change a tire. When I got home I threw away the plastic seat cover and paper floor mat that was left in the car. I laughed at the question below about did "they" sanitize the vehicle. I apparently have to hit the YES button to recommend this service center. It won't let me hit NO. No is my answer to that question. I don't remember anyone that I dealt with. I have no paper work showing any important information since the printer wasn't working. I did get an email invoice but it just says I got and oil change and tire rotation. Sadly I will leave a phony name. More

I have taken my Silverado to Jim Butler for ALL servicing since I bought it from them in 2012 (20 years). My recent visit resulted in the service dept. charging me $165 for diagnostic labor. Then after findi since I bought it from them in 2012 (20 years). My recent visit resulted in the service dept. charging me $165 for diagnostic labor. Then after finding the problem I was charged another $165 for labor to put the part on and that probably took 10 minutes. I didn't think that was fair and voiced that to the service advisor. He said that's just the way it is. I fell I should be refunded at least 1/2 of the second hour of labor. James Lomax More

It was the worst experience of my life. It was a nightmare and I will never ever recommend this dealership ever.!! It was a nightmare and I will never ever recommend this dealership ever.!! More

Always an awesome experience at Jim Butler, from the Service Team to the Sales Team. Kim and Bill in service forever take great care of me and Tony is sales is an outstanding person! Service Team to the Sales Team. Kim and Bill in service forever take great care of me and Tony is sales is an outstanding person! More

I took my truck in a second time for a repair of my tonic cover coming loose on the interstate a total of 4 times in one day on my drive from Missouri to Iowa! All they could tell me, after 2 hours, was they cover coming loose on the interstate a total of 4 times in one day on my drive from Missouri to Iowa! All they could tell me, after 2 hours, was they could not duplicate the problem and let them know if it happens again! More