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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,291 Reviews

4,291 Reviews of Jim Butler Chevrolet - Service Center

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August 03, 2022

The technician followed through with fixing the computer system the second time around, however the problem should have been fixed the first time and would have prevented a lot of hassle and rearranging of More

by chevygirl63630
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wyatt
Aug 03, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. We want you to know that we didn't do a rush job the first time. There are certain procedures that GM requires us to follow. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

August 03, 2022

They were prompt and courteous. I recently had back surgery. Chris Weltig had me go to the waiting room and he came in to complete the paperwork. When done they pulled my Suburban a More

by deanklohr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Welig
Aug 03, 2022 -

Jim Butler Chevrolet responded

Hi, we're so glad that we were able to go above and beyond your expectations! Hi, thanks for taking the time to leave a review.

August 02, 2022

Schedule my vehicle and never have people to fix it! Don’t call you back. More

by TJGRZYWA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rebecca
Aug 03, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. We are doing our best to rise to the challenges presented to us by this pandemic. We hope that our efforts to improve are evident in future visits. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

July 30, 2022

The sales department is awesome. The service department not so much. Left oil film on my door and front fender. Steering wheel was also dirty. Not impressed More

by mguenther0713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit to service didn't live up to your expectations. We would like the chance to make this right for you. Can we offer you a free detail. If you are interested in this offer please reach out to me directly at toden@jimbutlerchevrolet.com.

July 29, 2022

The service department was great. The tech was very thorough and took good care of my truck. I am very impressed with the quality work performed! Thank you to all that took part in More

by jvaudi100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Breeden
Jul 29, 2022 -

Jim Butler Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thanks again for the recommendation, and have an amazing day!

July 28, 2022

This is honestly one of the best oil change experiences I have had. Thank you More

by kylie.farris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Jim Butler Chevrolet responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 28, 2022

Very clean and the staff was knowledgeable for my needs; I will come back again. More

by WOF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Jul 28, 2022 -

Jim Butler Chevrolet responded

Hi there, thank you for taking the time to leave a review for us at Jim Butler Chevrolet, INC.. We're happy we could meet your expectations! We can't wait to see you again, have a great day.

Jul 28, 2022 -

WOF responded

I thank you for the good deals and good service, that is why I travel from South St. Louis City to the Bluffs.

July 28, 2022

I had a 1pm apt for an oil change & emission test. ..3.5 hrs later, my Tahoe was done, after I saw customer after customer, who arrived after me, come and go. I had them change the cabin filters & now More

by hockeymoma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. I will be sure to speak with the service director regarding your concerns. If you wish to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

Jul 29, 2022 -

hockeymoma responded

I appreciate you getting back with me. I researched the noise now coming from my ac blower after the filter was changed and it appears that debris fell into the blower when the filter was changed. I'll need to have this removed, but do not want to pay for another service charge. Please advise. Thank you, Karla Rebello

July 28, 2022

Had a great experience this visit and hope to have alot more visits in the near future! Were very apt to my needs! I nevermind coming in! More

by PHINSFAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Jim Butler Chevrolet responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We look forward to your next visit! Take care!

July 27, 2022

Oil change performed quickly and promptly. I will not contribute any more information as it is silly to require a 15 word minimum More

by KNRWRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Jul 28, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

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