Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,270 Reviews
Call Service Center (636) 349-3222

4,270 Reviews of Jim Butler Chevrolet - Service Center

Sort by
July 17, 2022

It was the worst experience of my life. It was a nightmare and I will never ever recommend this dealership ever.!! More

by svetpov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Report | Print
Jul 18, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. We feel that we took great care your your vehicle while it was in our care. We proved that we were not the ones who damaged your vehicle and even provided you with camera footage of your wife backing into another vehicle on our site. We are more than willing to fix any mistakes that we have made but in this case we are not responsible. We wish you the best of luck.

July 16, 2022

Always an awesome experience at Jim Butler, from the Service Team to the Sales Team. Kim and Bill in service forever take great care of me and Tony is sales is an outstanding person! More

by bwethington85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2022 -

Jim Butler Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Butler Chevrolet, INC.! Please don't hesitate to reach out to us if there's anything more we can do!

July 15, 2022

I took my truck in a second time for a repair of my tonic cover coming loose on the interstate a total of 4 times in one day on my drive from Missouri to Iowa! All they could tell me, after 2 hours, was they More

by Aisper1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know his name
Report | Print
Jul 15, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. Our records indicate that this is your first visit that you mentioned the cover. We are more than happy to take a look at it. May we suggest going on a ride with an advisor or a tech to recreate your concern. If you might be interested in this or would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

Jul 17, 2022 -

Aisper1 responded

It was not my first visit, I came in for a service and the concern was mentioned and the advisor said that I would have to come back because the truck would have to be sent to the "accessory department" a few blocks away, so I made another appointment and came back! The concern does not happen all the time, I was on a 3 1/2 drive and it opened up, by itself, on the interstate, 4 times!

July 15, 2022

I went to Jim Butler for an emissions test for my Equinox and to purchase a rear wiper for my son’s Cruze. My gym is next door, so I popped in for a quick workout. I was still out of there in less than an More

by Shannon C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Report | Print
Jul 18, 2022 -

Jim Butler Chevrolet responded

Hi, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day.

July 14, 2022

Jim Butler Service team was pretty fast. There were no cars in front of me. Everyone was truly fantastic! More

by cinyr37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 14, 2022

From top management to sales and service, they have been Excellent we think Jim Butler Chevrolet is the best More

by exhibits02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

July 14, 2022

The service advisor was horrible, very little communication, and wouldn't answer my questions, he was more worried about billing me for service work and recommended service. More

by stefankohrs
Recommend Dealer
No
Employees Worked With
Bill
Report | Print
Jul 15, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. I will be sure to speak with the service manager regarding your concerns. If you wish to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

July 14, 2022

Doesn't get any better than Jim Butler Chevrolet. .Everyone is very nice and caring Kayla especially has always gone above and beyond...I will continue to drive 1.5 hrs to get my truck serviced becaus More

by Casprfrndz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kayla Merrick
Report | Print
Jul 15, 2022 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

July 14, 2022

Oil change and tire rotation took less time than was told, service advisor Chris was very helpful in answering my questions and concerns. More

by SHUESGEN51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Jul 15, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

July 13, 2022

Took a week to get my truck in, then another week to even diagnose it, then another full week until it was repaired, leaving me without a vehicle for two of those three weeks. No loaners. More

by DFROMMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. And also that our procedures weren't properly explained to you. Your appointment time is not for your vehicle to be worked on. This time is set aside for you to speak with your advisor to set a game plan for your vehicle while it's in our care. From there your vehicle waits in line for the next appropriate service tech. When a vehicle comes in with a concern other than routine maintenance it is required to go to a journeyman tech. At the time of your appointment the journeymen were out 5-6 days. We are diligently working to improve our customer wait times. We are concerned about your comment that states that there were no loaners. Our records indicate that you took a rental for this appointment. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

1
...
155
156
157
...
427