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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,291 Reviews

4,291 Reviews of Jim Butler Chevrolet - Service Center

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July 26, 2022

Always a great experience with service Dept. Honest and knowledgeable service adviser to help you with your vehicle maintenance. More

by kilbanej1118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Jim Butler Chevrolet responded

Hi, we really appreciate your positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Butler Chevrolet, INC.!

July 25, 2022

Would recommend the Butler service team to anyone (and have). No matter the issue, they always find a way to work through it and get it resolved. More

by brandel578
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Jim Butler Chevrolet responded

Hi, your wonderful feedback and rating mean a lot to us. Thanks again for the recommendation, and have an amazing day!

Jul 28, 2022 -

Jim Butler Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 25, 2022

I have taken my care in to jim butler 2 times now to get it back and the same code that was there when they scanned it the 2nd time has not happen again. I would think they would test drive the cars and ma More

by bonnietaylor0818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. During my investigation into your concerns I learned that your visits are from two separate issues. During your first visit we found that we needed to replaced many of your engine components. We did do a test drive of 25 miles to confirm the repair. At that time everything seemed to be working as normal. At the time of your pickup, when you started your vehicle you heard a knocking noise and your pressure was low. We feel that this issue happened because when we replaced the components of your engine we had to drain your engine of all oil. While attempting to refill your engine with oil, this has strained your oil pump due to the age of the pump itself. We apologize that this issue wasn't evaluated during your first visit and I will be sure to speak with the service manager about this. If you wish to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

July 25, 2022

Quick and fast and friendly associates. Was in and out before i new it great jop More

by taburckhardt
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

Jul 28, 2022 -

Jim Butler Chevrolet responded

Hi, we're glad everything was completed quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 23, 2022

The staff at Jim Butler is always professional and pleasant. I brought my car in for an inspection. The car was in at the scheduled time. I was able to wait in a cool waiting room instead of in lin More

by brendacrussell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Merrick
Jul 27, 2022 -

Jim Butler Chevrolet responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 23, 2022

Good price and fast service. Will continue to bring my vehicle there for the oil changes and other maintenance. More

by bmclark25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Jul 27, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

July 21, 2022

Kim did an very good job getting my Tahoe repaired. She had it done in a timely manner and kept me informed along the way. She was a pleasure to work with .I'll be back next my Tahoe needs service. More

by cbooklet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez
Jul 22, 2022 -

Jim Butler Chevrolet responded

Hi, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

July 20, 2022

Very helpful on the phone and in person in the sales department could have not been any better More

by JAMES19722572
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Jul 20, 2022 -

Jim Butler Chevrolet responded

Hello, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 20, 2022

Scheduling was easy and quick vehicle was finished in a very timely manner the staff was very friendly and helpful More

by cmpump15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!

July 19, 2022

I brought my Chevy Volt in for an oil change and tire rotation. I am so sorry I don't remember the name of the lady that did the paperwork prior to my car being serviced and checked me in but she was fr More

by zenvogirl5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Jim Butler Chevrolet responded

Hi, we're so glad that we were able to go above and beyond your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.

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