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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,279 Reviews

4,279 Reviews of Jim Butler Chevrolet - Service Center

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July 08, 2022

It took 3 And a 1/2 hours for an oil change that was scheduled More

by buschman4915
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez
Jul 12, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave you feedback. We apologize that your visit didn't live up to your expectations. I will be sure to speak with the service director. We also apologize that your appointment time wasn't properly explained to you. This time is set aside for you to speak with your service advisor to set a game plan for your vehicle while it is our care. From there your vehicle wait in line for the next appropriate service tech. We are diligently working to improve on our customer wait times and we hope that our efforts to improve are evident in future visits.

July 08, 2022

When I received my car back it was doing the same thing I took it in for More

by chauncey.bishop89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Johnson
Jul 12, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. Our records indicate that you declined our suggestions for repairs. While we understand the financial climate we would like you to know that we offer solutions for payment as well. If you wish to further discuss please reach out to me directly at toden@jimbutlerchevrolet.com.

July 07, 2022

I dropped my car off on Tuesday, June 21st because my air conditioning wasn't cooling completely (took 20 minutes to start getting cool). I was told when I dropped it off that they would run diagnostics on More

by SLEWIS160
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wyatt
Jul 12, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We truly apologize that your visit didn't live up to your expectations and that the communication ball was dropped. I will be sure to speak with the service manager and director regarding your concerns. My question to you is how can we turn this experience around for you. We truly value your business and we are willing to do what it takes to keep it. If you would like to further discuss please reach out to me directly at toden@jimbutlerchevrolet.com. I look forward to hearing from you.

July 07, 2022

Knowledgeable and complete, with courteous service‘s and helpful staff. They are truly the most professional people in the car industry More

by CGROTZINGER35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2022 -

Jim Butler Chevrolet responded

Hello there! We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!

July 07, 2022

Knowledgeable and complete, with courteous service‘s and helpful staff. They left the car the same as it was on the inside is when it was brought in. More

by CLMOERSCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Jim Butler Chevrolet responded

Hi there, thank you for taking the time to leave a review for us at Jim Butler Chevrolet, INC.. We're happy we could meet your expectations! We sincerely thank you for your business, and look forward to seeing you again soon!

July 07, 2022

Took my new car in for an oil change, they did a great job. Thanks More

by Tnc1569
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2022 -

Jim Butler Chevrolet responded

Hello, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

July 05, 2022

Took way to long and still waiting on a part. Very expensive and very little contact. Had to call to check on car More

by janetw1511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Jul 06, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We are diligently working to on our customer wait times, however, we have no control when a part is on back order. Rest assured that once the part arrived we will call you to schedule your repair. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

July 05, 2022

Called and got my appointment on the time and date that I wanted and work was finished in a timely manner very satisfied More

by cmpump15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Jim Butler Chevrolet responded

Hi there, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 05, 2022

Advisor was a complete jerk and when got vehicle back one thing was not fixed and told me it’s normal poor customer service from advisor More

by Billb63111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to you expectations. I will be sure to speak with the service manager regarding your concerns. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

July 04, 2022

I was in an out in a timely manner and the cost of the oil change was cheaper than I can get it done anywhere else. More

by the3ws
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Jul 05, 2022 -

Jim Butler Chevrolet responded

Hi, it is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

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