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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,278 Reviews
Call Service Center (636) 349-3222

4,278 Reviews of Jim Butler Chevrolet - Service Center

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June 10, 2022

Great, responsive service. They were quick to get me in and help me find a rental car. More

by daveandkelly6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wyatt, Melissa Perez, Mike Johnson, Gene Wondell
Report | Print
Jun 13, 2022 -

Jim Butler Chevrolet responded

Hi. It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

June 09, 2022

Make an appt and still didn’t know what was going on for 3 days. After diagnostic testing , only a plug had to be changed More

by sahndi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyla
Report | Print
Jun 09, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. Thank you for the high star rating. I will be sure to speak with the service director regarding the communication. Please let us know if there's anything else we can do for you.

June 09, 2022

Took my vehicle in for a safety recall on my airbags. Service was completed in a timely manner. More

by CADLER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa Perez, Gene Wondell
Report | Print
Jun 09, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feed back. We are glad that everything was completed quickly and to your satisfactions. We hope to be of service to you in the future!

June 08, 2022

My favorite dealership! They treat me so well and I will drive far just to get my services completed here at the Fenton Location. More

by rebecca.anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla, Melissa Perez, Mike Johnson, Gene Wondell
Report | Print
Jun 09, 2022 -

Jim Butler Chevrolet responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 08, 2022

I was a little perturbed having to leave my one and only car because I had to make an appt. The engine light came on and was told it would take 24-48 hrs. before diagnostic testing could be done. All they e More

by sahndi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service- Kyla
Report | Print
Jun 09, 2022 -

Jim Butler Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

June 08, 2022

They are always nice here and let me know exactly how long I will have to wait. The waiting room has plenty of seating and refreshments. More

by athena_55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Report | Print
Jun 09, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

June 06, 2022

I was told that my work would take 2 hours and it actually took 4 hours. More

by arudygerber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Perez
Report | Print
Jun 06, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. During my investigation I learned that you requested additional services which adds more time to the quoted time frame. We are diligently working to improve on our customer wait times. We truly value your business and hope that our efforts to improve are evident in future visits.

June 06, 2022

Waiting time could be shorter. Had appointment for 11:00 for oil and filter change. Was there for 1 1/2 hour. More

by rharr
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Report | Print
Jun 06, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize if your visit didn't live up to your expectations. We quote 90 minutes for our oil changes and tire rotation. We are glad to have been able to live up to those have lived up to the expectations that we have set for ourselves. We are diligently working to improve on our customer wait times. We have even added an express lube lane. We truly value your business and hope that our efforts to improve are evident in future visits.

June 06, 2022

I had an appointment for 11:30am. I got there early and they took my car early! Did wait two hours for my vehicle for an oil and filter change, but they were very busy which is unders More

by meiercassidy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne
Report | Print
Jun 07, 2022 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. We are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 04, 2022

They did a great job in a timely fashion. Everyone was extremely helpful and polite. More

by tdailey1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

Jun 07, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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