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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,255 Reviews
Call Service Center (636) 349-3222

4,255 Reviews of Jim Butler Chevrolet - Service Center

Sort by
May 27, 2022

Very professional, people are polite and nice. Place is always clean, folks are so courteous. More

by mariomcfaddensr74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Report | Print
May 30, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

May 27, 2022

Since buying our car weve found this dealership to be extremely helpful and efficient in all of our dealings with Jim Butler More

by beaux0314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilcox
Report | Print
May 30, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

May 27, 2022

Kayla who handled my check in and check out was spectacular as always. Will continue you use this service department due to her professionalism. More

by cusanelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Merrick and Casey Bauer
Report | Print
May 28, 2022 -

Jim Butler Chevrolet responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 26, 2022

Had work done on an air bag safety recall. The work was done promptly, pleasant staff. More

by CADLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Perez, Mike Johnson
Report | Print
May 26, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!

May 26, 2022

Great service this is my first time I got a car form them And I’m going to buy another one soon there are really good people out there More

by dion_kem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox, Donnie Reckert, Melissa Perez, Mike Johnson, Gene Wondell
Report | Print
May 26, 2022 -

Jim Butler Chevrolet responded

Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! We can't wait to see you again, have a great day.

May 26, 2022

Awful customer service. Car was brought back the next day after purchasing and I just keep getting broken promises and a run around. Sold me a lemon vehicle and will not f More

by hellokty1998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Vallee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Report | Print
May 31, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We do apologize that your visit didn't live up to your expectations. I just reached out to you via phone call to speak with you about solutions. If you can return my call or email me directly at toden@jimbutlerchevrolet.com we would love to turn this around for you.

May 26, 2022

Profesional, friendly staff in all departments. Facility is extremely clean! Nothing but great experiences so far More

by whales4neub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris S.
Report | Print
May 26, 2022 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon! Thank you, and have a fantastic day!

May 26, 2022

Needs more inventory, but I’m sure that’s beyond your control. Covid has put a damper on everything. We are however very satisfied with our vehicle purchase. More

by BECKY_LAWRENCE03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2022 -

Jim Butler Chevrolet responded

Hi there! We're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!

May 25, 2022

The customer service is excellent. Kim did great, I am very satisfied. Problem seems to be solved. More

by jwiesehan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2022 -

Jim Butler Chevrolet responded

Hi, we really appreciate your positive review! If you're ever in need of more help, please let us know!

May 25, 2022

Took 3 days after dropped off for appointment to get done of the requested work done. No return call from service advisor after message. More

by TERRY2117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wyatt
Report | Print
May 26, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. Our records indicate that your vehicle needed to see a journeyman tech which requires more time. We are diligently working to improve on our customer wait times and truly hope that our efforts to improve are evident in future visits. I will also speak with the service director regarding your communication concerns. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

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