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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,255 Reviews

4,255 Reviews of Jim Butler Chevrolet - Service Center

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April 16, 2022

Never a bad experience with my friends at Butler Chevrolet. I never worry about communications Everything works like a well oiled machine. Thankful for my friend Kim especially. More

by brandel578
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2022 -

Jim Butler Chevrolet responded

Hello, we're glad to hear you enjoyed your visit. We hope you have a great day!

April 15, 2022

Everything that said was going to be done was in a fairly quick amount of time.. Everything action was explained and quite politely!! More

by eew5150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2022 -

Jim Butler Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

April 15, 2022

Excellent communications from the service regarding the conformation and progress of repairs and even suggested some I hadn’t noticed More

by johngillilandstl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris in Service
Apr 17, 2022 -

Jim Butler Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

April 15, 2022

They helped me understand how the rewards system works. They were also helpful in prioritizing the work that needed to be done. More

by kenmathias9
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2022 -

Jim Butler Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

April 15, 2022

They were very friendly, very polite, and they got the job done earlier than expected. More

by ladydivogt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Wondell
Apr 17, 2022 -

Jim Butler Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

April 15, 2022

Always get great service and friendly. They really care about you. Never had any problems More

by wall.diane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Apr 17, 2022 -

Jim Butler Chevrolet responded

Hi, thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

April 13, 2022

2 1/2 hours for a scheduled oil change. Found out they did not put the oil we agreed upon when I spoke with advisor. I will take car to another dealer this week to get correct oil. I w More

by wtwhitaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2022 -

Jim Butler Chevrolet responded

Thank you for leaving your feedback. We apologize that your visit didn't live up to your expectations. We also apologize that your appointment time wasn't properly explained to you. Your appointment time is set aside for your to speak with your advisor to set a game plan for your vehicle while it's in our care. We would like the chance to correct our mistake, however, we will not pay for another dealer's work. If you would like to further discuss your visit or schedule a time to come back in please reach out to me directly at toden@jimbulerchevrolet.com.

April 13, 2022

Always willing to help and provide great customer service. Car always leaves the lot better than when I drop it off ! More

by mmkrause1995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Apr 13, 2022 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

April 13, 2022

There were only a few things that I asked to be done, and two of them were not complete with no explanation. However the other things were done well and a good price. More

by jcbrownie13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Apr 13, 2022 -

Jim Butler Chevrolet responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

April 13, 2022

I never got the multi inspection results that I was promised and I was given a price but after that I was surprised with a 10% charge on top of that for the dealer to disposal the used oil and used oil More

by Luiz Baladi
Recommend Dealer
No
Employees Worked With
I don't remember the employee name.
Apr 13, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We have to pay to dispose of the waste properly. I will speak with the service director about making the signage more visible to customers. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

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