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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,284 Reviews

4,284 Reviews of Jim Butler Chevrolet - Service Center

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March 31, 2022

They were very professional with how I was treated and they had my car done when they said they would More

by simpson.bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez
Apr 01, 2022 -

Jim Butler Chevrolet responded

Thanks for the awesome review, Bill! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you again!

March 31, 2022

Very disappointed I left my truck there for over a week and there where no rentals available until the 7 day!! My truck was damaged in that terrible parking lot , management was going to check cameras and More

by TWITTY_KIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Apr 01, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback, Kim. We share in your frustration with the lack of availability of rental vehicles. We wish we were able to get more vehicles from GM in order to expand our fleet, but due to the nationwide vehicle shortage, we are extremely limited in the vehicles we can get. Unfortunately, this can impact our customers. I will personally reach out to the Service Director to see why he hasn't called you and do everything in my power to have him reach out to you today. We're glad the greeter was a bright spot in your visit.

March 31, 2022

We got an estimate quickly and as promised and the work was completed in a timely manner. More

by nstuever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Mar 31, 2022 -

Jim Butler Chevrolet responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 31, 2022

The way the service is ran is absolutely ridiculous. Appt is Monday but car is not even looked at until Wednesday, and then the perosn you are dealing with won't even return your calls. Seriously debat More

by amandaggeer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill
Apr 01, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback, Amanda. We do understand your frustration and understand that your time is valuable. When scheduling the appointment, they should have informed you that the appointment being made was to meet with a service advisor. This is also reiterated in your reminder emails and when you met with the service advisor. Due to the high volume at the dealership, at times there is a wait for vehicles to be seen by our Journeymen. That being said, we are continually working to shorten this wait time for our customers and sincerely appreciate your business while we work to improve. We do agree 100% that it is unacceptable to not get phone calls returned from your Service Advisor. We are passing on this feedback to the Service Director to take corrective action with your Service Advisor.

March 31, 2022

We did not by our car from Weber …. was very pleasantly surprised how well they treated our service. We have moved them to the top for all Of our service needs! More

by maxsbarnett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Apr 01, 2022 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

March 30, 2022

Everyone one was very polite and very helpful. My car was ready to be picked up earlier than expected. More

by ladydivogt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Mar 30, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

March 30, 2022

They contacted me every day to give me updates to let me know the progress More

by Eric@razorsedgestl.com
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Mar 31, 2022 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

March 30, 2022

Great dealership. Had my vehicle there early and it was no problem. Was done in a reasonable amount of time and was treated well when I picked it up. Glad I bought it More

by m_hofman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Johnson, Melissa Perez, Mike Johnson, Gene Wondell
Mar 30, 2022 -

Jim Butler Chevrolet responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

March 30, 2022

Jim Butler has world class customer service experience. Whatever concerns I had about the vehicle I purchased they were on top of my concerns immediately. More

by lekardopitts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Jim Butler Chevrolet responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 30, 2022

I got there about 7 am and left there at 8:15am They did a great job. More

by DT1706
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! We're looking forward to your next visit with us!

Mar 30, 2022 -

DT1706 responded

Dt1706@aol.com David taylor

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