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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,276 Reviews
Call Service Center (636) 349-3222

4,277 Reviews of Jim Butler Chevrolet - Service Center

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March 11, 2022

The second time was better than the first, fixed the problem rather than patch it up. Ran out of rental car for me. More

by bstadler51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
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Mar 11, 2022 -

Jim Butler Chevrolet responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 11, 2022

The staff is exceptionally courteous and facility is a great environment, Jim Butler is a very good dealership. More

by Dale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons 5 stars
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Mar 11, 2022 -

Jim Butler Chevrolet responded

Hello, thank you for sharing your positive experience! We look forward to your next visit! Take care!

March 11, 2022

The CSR was ok, he dis his job and wasn’t going to do any more. Not sure why it took over two hours for an oil change and tire rotation. More

by mawanersten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I didn’t deal with anyone of these people
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Mar 11, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize if your visit didn't live up to your expectations. We normally quote 90 mins for an oil change and tire rotation. We are diligently working to improve on our customer wait times and hope that our efforts are evident in future visits.

March 11, 2022

I’d like the new service that Jim Butler has the video of Your vehicle When it is getting serviced More

by trinamassey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla merrick
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Mar 14, 2022 -

Jim Butler Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 10, 2022

This dealership has been a nightmare since day one. Any where from running credit checks and costing me points, even though I brought them pre approval from the lender that was used. And not having Fre More

by jackiegjr92
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations. Due to auditing purposes we still have to run a credit check. We would be seriously fined if we didn't. Us running a credit check isn't considered a hard hit and should fall off shortly. After checking our records it looks like we added refrigerant to your vehicle during your oil change visit in July of 2020. Has there been another incident? We want to provide you with the best of care for your vehicle that is why we offer recommended maintenance. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

March 10, 2022

I asked to have a tire checked and there was no notes that tire was checked More

by DLS13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
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Mar 11, 2022 -

Jim Butler Chevrolet responded

Thank you for your feed back. We do apologize that your visit didn't live up to your expectations. During my investigation I spoke with the tech that worked on your vehicle. He says that your wheels looked fine. This information would have showed up in your MPVI. Additionally, it is illegal for us to allow you to leave with an unsafe tire. If you would like to bring your vehicle back for us to take a look, please stop by or email me directly at toden@jimbutlerchevrolet.com.

March 10, 2022

A VERY PROFESSIONAL AND all people that I encountered were very helpful courteous which is bard to find today. More

by HDOHACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2022 -

Jim Butler Chevrolet responded

Hi, We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!

March 10, 2022

Prompt checked in and quick service. Comfortable waiting area. Courteous employees. Always a free car wash. More

by drailwehner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2022 -

Jim Butler Chevrolet responded

Hi, your wonderful feedback and rating mean a lot to us. We can't wait to see you again, have a great day.

March 09, 2022

Excellent service and very thorough great customer services. Pretty quick and done within a timely manner More

by roehue427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson
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Mar 10, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! If you're ever in need of more help, please let us know!

March 09, 2022

So far I’ve had a good experience. Buying the truck and oil changes have been fine. My new bed liner is already peeling though. ☹️ More

by gearysl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Vallee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We are happy to have gotten you taken care of. Your bed liner has a lifetime warranty as long as it's peeling and not punctured. Please set up an appointment so that we can take a look.

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