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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,246 Reviews

4,246 Reviews of Jim Butler Chevrolet - Service Center

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February 17, 2022

Staff is always friendly, efficient, and quick to address any issues there might be. I bought my car from this dealership and will continue to have my car serviced here. More

by mallorysmith1114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca
Feb 18, 2022 -

Jim Butler Chevrolet responded

Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 17, 2022

Jim Butler is the best dealership. I can call anytime and they always get me in right away. They take great care of my 2020 Eqinox. They are very respectful I recommend them to everyo More

by roseandmittens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Feb 18, 2022 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. Please don't hesitate to reach out to us if there's anything more we can do!

February 17, 2022

We I took my car in to be serviced the staff is ver y welcoming. They were attentive & understood all of my concerns. When my vehicle had to stay overnight they try there best to get me into a rental. More

by twonniaj
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Jim Butler Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!

February 17, 2022

It’s very close to my house so it’s very convenient for me and they do a great job but they need to be a little bit better on estimating your wait time when you’re there they told me an hour and a half and More

by b.moffat04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. I will be sure to speak with the BDC manager regarding your concerns. We sincerely value your business and look forward to your next visit!

February 17, 2022

The Service was perfect -- Kim has always seen that everything goes smoothly - I'm 79 and handicap so it means a lot to have someone go out of their way to see that you are taken of. More

by janl410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Jim Butler Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Butler Chevrolet, INC.! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

February 16, 2022

I had another good service experience! ! As long as I get Mike Johnson or Kayla as my service advisor, there is never any issue!! I now request one of them every time!! They do not push More

by MikeF
Recommend Dealer
Yes
Employees Worked With
Kayla, Mike Johnson
Feb 17, 2022 -

Jim Butler Chevrolet responded

Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 16, 2022

Excellent service and good follow up. I got a call asking if my recent visit fixed the problem with my Colorado. I assured them if was all good! More

by DAVEPATTIEF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez
Feb 17, 2022 -

Jim Butler Chevrolet responded

Hi there! We're so happy we were able to help you out! We sincerely value your business and look forward to your next visit!

February 15, 2022

Service tech Kim was great, she's really the only reason I continue to have my car serviced at Butler. I waited over 3 hours for an oil and I even had an appointment. People without appointments were take More

by 3fernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations. We are diligently working on improving customer wait times. We are doing things such as hiring additional service techs, building additional service bays, and revamping our scheduling procedures. We are truly value your business and hope that our efforts are evident in future visits.

February 15, 2022

Great experience, we’ve purchased several vehicles from Tony Palmer and he takes great care of us. More

by steve.green0624
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2022 -

Jim Butler Chevrolet responded

Thank you again for taking the time to let us know how we did. We are happy to pass along your comments to the team here at Jim Butler Chevrolet, INC.! We hope you have a great day!

February 14, 2022

Communication with the person waiting for the vehicle could be better. They kept texting me (the owner who was at work) instead of talking with my husband who was there waiting for the vehicle. More

by wheeler-mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Feb 14, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. I will be sure to speak with the service director regarding your concerns. We look forward to your next visit! Take care!

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