Jim Butler Chevrolet - Service Center

I’m a little upset that I had to pay another $200 deductible. I know it turned out to be a new issue but this new issue was not there and was caused by what the mechanic had just worked on. I asked t deductible. I know it turned out to be a new issue but this new issue was not there and was caused by what the mechanic had just worked on. I asked that My sales person call me back after I picked up my car but he did not. I would appreciate if his supervisor/manager calls me back to discuss this issue. More

My vehicle was sent to a nearby trailer hitch company to have a hitch installed. It came back nothing like I expected. It looked as though an elementary school student did the work. Jim Butler agreed to have a hitch installed. It came back nothing like I expected. It looked as though an elementary school student did the work. Jim Butler agreed to order a hitch and other parts needed to redo the job correctly. Their accessories department removed the hitch that the hitch company installed and redid the job correctly. A bit of a hassle, but in the end the job was done the right way. More

My oil change and emissions test took 2 hours and 15 minutes instead of the “less than 90 minutes” that I was told minutes instead of the “less than 90 minutes” that I was told More

The service advisor was Friendly, accomodating. Even though the parts were not in stock they still met the delivery time. Even though the parts were not in stock they still met the delivery time. More

Terrible service here. Took 3 hrs. for a simple oil change and tire rotation terrible. Took 3 hrs. for a simple oil change and tire rotation terrible. More

Jim Butler Service Department employee’s are always friendly and helpful and complete service in a timely and professional manner friendly and helpful and complete service in a timely and professional manner More

The service department was fast and courteous. They had my oil change completed before my scheduled appointment . Keep up the awesome work !! They had my oil change completed before my scheduled appointment . Keep up the awesome work !! More

Mike Johnson is a very nice professional Man that knows how to treat his customers. I appreciate all the employees at Jim Butler keep up the great work. Stay safe and God Bless how to treat his customers. I appreciate all the employees at Jim Butler keep up the great work. Stay safe and God Bless More

Was promised by a service rep Bill that Chevy will do a good job with the vehicle prior to the appointment after warning him of my past negative experiences with the service of my vehicle. There was poor m good job with the vehicle prior to the appointment after warning him of my past negative experiences with the service of my vehicle. There was poor maintenance of the vehicle while in service, after the vehicle was picked up we noticed multiple mistakes on the service teams part. Sloppy work along with spills and messes all around the engine bay and under the vehicle as well. After spending that much time and money on the entire service I was disappointed and immediately left. Later in the day I come outside to notice oil had leaked all over my brand new driveway, once I got under the vehicle I noticed the oil filter was not properly tightened which caused the oil to leak. More

Service advisor Bill and shuttle drivers were great . I was impressed how fast my car was done . I was impressed how fast my car was done . More