Jim Butler Chevrolet - Service Center

The experience is great. Everyone is very helpful, knowledgeable and friendly. Cashier is very friendly and does her best in stressful situations knowledgeable and friendly. Cashier is very friendly and does her best in stressful situations More

Service check process needs to run more smoothly takes too long- long wait time and no one informs you where to go too long- long wait time and no one informs you where to go More

As usual excellent service and communication. Staff gave a very thorough explanation of services required and related cost. a very thorough explanation of services required and related cost. More

Jim Butler was very impressive the way they took the time to make sure everything was up to part far as cleanliness and professionalism their customer service was excellent they took the time out to mak time to make sure everything was up to part far as cleanliness and professionalism their customer service was excellent they took the time out to make sure everything was took care of in a timely manner More

Service Department Andrew, must have been trained by Service manager Gene... Both displayed a complete lack of professionalism and etiquette. I was furious with how I was handled by both of them. This w Service manager Gene... Both displayed a complete lack of professionalism and etiquette. I was furious with how I was handled by both of them. This was incredibly frustrating because my salesman and the finance department (woman) were TOP NOTCH when I purchased my vehicle. The experience they provided me with HAD made me a customer for life. Luckily my sales person , now Sales manager, took over and made things as right as he could have. If I wouldn't have called him directly though, I wouldn't be giving them my business again. A bad service department can destroy a sales department from the inside... I will be giving Scott(salesman) an opportunity to make it right if I purchase another vehicle but I will not tolerate another incident from the service department. More

Bill was very professional and gave me some wonderful words of advice on how to move forward with some issues I have with my car words of advice on how to move forward with some issues I have with my car More

There was no rental for me, when I dropped my car off and they said they would have it for a couple days. They said they would reimburse me if I went to enterprise and got my own. And when I came back to get they said they would have it for a couple days. They said they would reimburse me if I went to enterprise and got my own. And when I came back to get my car they said that they were unsure if they could. More

Great service great people, Rebecca was knowledgeable and keep update on my truck. Everyone was helpful and friendly. keep update on my truck. Everyone was helpful and friendly. More

The company is very professional yet accommodating. Their service department is efficient and goes beyond the norm. service department is efficient and goes beyond the norm. More

Upon arrival, no clear directions are given & multiple bodies standing around with no directions. Appt times seem to be arbitrary, as I was forced to stand and wait for over 30 min while confirmation of a bodies standing around with no directions. Appt times seem to be arbitrary, as I was forced to stand and wait for over 30 min while confirmation of a part was hunted down. A part that I was told was there already, hence the appt scheduled. The very obvious & uncomfortable (for customers) division between sales & service only adds to the unnecessary confusion & delay in providing customer service. It’s irrelevant to me, the customer, any animosity or unwillingness to work together departments may be - the service should be seamless. More