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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,267 Reviews

4,267 Reviews of Jim Butler Chevrolet - Service Center

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February 01, 2022

Even with an appointment for service, it took over 7 days before my car was even looked at. Then the repair estimate was almost $3,000. I then simply left the dealership and bought a new car. Did not even More

by DLARUSSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Johnson
Feb 01, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations. I will be sure to speak with the service director regarding your concerns. If you wish to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

January 31, 2022

Great service. Riding to where you want to go while waiting on your car was wonderful. More

by afrcuisine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Jan 31, 2022 -

Jim Butler Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Have a great day!

January 31, 2022

Everyone in the Service Area was, HELLA COOL & that type of energy is Infectious. Love You Gravois Bluffs Jim Butler Chevrolet and ESPECIALLY the Services Department- More

by ronaldturner252
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April
Jan 31, 2022 -

Jim Butler Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Butler Chevrolet, INC.! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Butler Chevrolet, INC.!

January 31, 2022

Fast quick and easy. Staff was wonderful to work with they made sure you knew everything you needed and helped get where I needed to be More

by mlove01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Steele
Jan 31, 2022 -

Jim Butler Chevrolet responded

Hi, thanks for your praise and kind comments about our team. Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

January 31, 2022

Making the appointment was fast and easy. They got me in and out. Super fast. More

by thurmondahnal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know
Jan 31, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.

January 31, 2022

The company took my car in for maintenance. To look at the ECS and change a head light.. the company took 2 weeks to install a new brake pedal on my car… and then gives it back.. doesn’t fox the problem a More

by keithhockey14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Johnson
Feb 01, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations. I will be sure to speak with the service director regarding your concerns. If you wish to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

January 29, 2022

I purchased a new 2000 van from Jim Butler and started going there for service then. I was so pleased that I have taken all of my vehicles there for service ever since. More

by Jack.Suetterlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Jim Butler Chevrolet responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Feb 02, 2022 -

Jim Butler Chevrolet responded

Hi there, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 29, 2022

Jim Butler has outstanding customer service and outstanding covid protocol couldn't ask for a better place to do business More

by LOVETTADAVIS76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Huber, and Kayla
Jan 31, 2022 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Feb 02, 2022 -

Jim Butler Chevrolet responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 28, 2022

I've had very poor communication from the service dept. on an issue with my power mirror. I just want to know the status. Thanks More

by tmdillon99
Customer Service
Recommend Dealer
No
Employees Worked With
Gene Wondell
Jan 28, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We truly apologize that the communication ball was dropped. I will be sure to speak with the service director regarding your concerns. We hope that our efforts to improve are evident in future visit. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

January 28, 2022

I've used Jim Butler and one other West County dealership since I moved to St. Louis five years ago. I will always choose Jim Butler. Unlike my other experience, Jim Butler's staff keeps you updated regula More

by dosides
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Jan 28, 2022 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. Please let us know if there is anything else we can do for you; we are more than happy to help!

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