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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,267 Reviews
Call Service Center (636) 349-3222

4,267 Reviews of Jim Butler Chevrolet - Service Center

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January 21, 2022

Upon arrival, no clear directions are given & multiple bodies standing around with no directions. Appt times seem to be arbitrary, as I was forced to stand and wait for over 30 min while confirmation of a More

by Jdubbs05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I have no idea who I worked with, no introductions or Customer service was
Report | Print
Jan 21, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations. We also apologize that your appointment time wasn't properly explained to you. This time is set aside for you to speak with your advisor to discuss a plan for your vehicle while it's in our care. I will be sure to speak with the service director regarding your concerns about communication between departments. We truly value your business and hope that our efforts to improve are evident in future visits.

January 20, 2022

Mike was phenomenal. He made sure to keep me updated and honored my price quote. More

by weasel6190
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Report | Print
Jan 21, 2022 -

Jim Butler Chevrolet responded

Hi there! We're so happy we were able to help you out! Thank you, and have a fantastic day!

January 20, 2022

Great service, everything done right the first time. Friendly and competent personnel. Have never had a bad experience with them. More

by mikejerman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Report | Print
Jan 21, 2022 -

Jim Butler Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful!

January 20, 2022

Arrived 10 minutes before my appointment. It was 30 minutes after the scheduled appointment to talk to a service representative. After that everything went well. More

by JRANDOLLOUTLAW
Recommend Dealer
Yes
Employees Worked With
Don't remember
Report | Print
Jan 21, 2022 -

Jim Butler Chevrolet responded

Hi, we really appreciate your positive review! We look forward to your next visit! Take care!

January 19, 2022

Big thank you to Scott, Aaron ane Kim for getting my truck taken care of! 5 stars from me!! More

by pmanno72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Messer, Scott Johnson
Report | Print
Jan 20, 2022 -

Jim Butler Chevrolet responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!

January 19, 2022

I was very pleased with the service everyone was very nice and helpful as well as the work that was done. More

by typeo52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Report | Print
Jan 20, 2022 -

Jim Butler Chevrolet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Butler Chevrolet, INC.. We hope to see you soon!

January 18, 2022

I dropped my car off to be serviced and after 5 days my car was not even touched and I had no car. I had to go pick up my car after the 5th day. More

by brandieedwardsma
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Chris Brinley
Report | Print
Jan 19, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. As your confirmation email reads your appointment time is to meet with your advisor to set up a game plan for your vehicle while it's in our care. From there your vehicle waits for the next appropriate service technician. For service requests other than routine maintenance the vehicle must see a journeyman tech. Our journeymen techs are currently 4-5 days out. We are diligently working on improving on customer wait times. We are doing things such as hiring additional service techs, building additional service bays and revamping our scheduling procedures. In the future you can request to be placed on the rental wait list before your appointment, that why you have a vehicle for while you wait. If you would like to further discuss please reach out to me directly at toden@jimbutlerchevrolet.com.

January 18, 2022

This dealer is always friendly and keeps me informed what is going on. They do need to hire more mechanics. More

by sunshinehr61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Report | Print
Jan 19, 2022 -

Jim Butler Chevrolet responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

January 18, 2022

They always explINN WHAT NEEDSTOBE DONE,ANDTHE DOLLA RAMOUNT NEEDEDTO COMPLETE THE WORKANDHOWLONG THE WORK WILLTAKE.THATITWILL COST. More

by rhbader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Report | Print
Jan 19, 2022 -

Jim Butler Chevrolet responded

Hi, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Butler Chevrolet, INC.!

January 17, 2022

They are very friendly although I keep coming in with the same problem and no one can see to fix it. It’s a brand new vehicle and shouldn’t have this issue More

by CANDACE.HALE1724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla
Report | Print
Jan 17, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that we are unable to duplicate your concern. During my investigation I learned that this is issue turns off sometimes before we can see it. The next time the light comes on please bring it straight to us. If you are interested in further discussion or trading it in for another model, please reach out to me directly at toden@jimbutlerchevrolet.com.

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