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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,246 Reviews
Call Service Center (636) 349-3222

4,246 Reviews of Jim Butler Chevrolet - Service Center

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January 13, 2022

Service department is horrible they are rude and I don't think they even looked at my car More

by Christine Delf
Recommend Dealer
No
Employees Worked With
Brian Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson, Victor Hayes
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Jan 14, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations. If you feel that your concerns haven't been addressed we strongly encourage you to come back in. If you would like to further discus your visit please reach out to me directly at toden@jimbutlerchevroelt.com.

Jan 14, 2022 -

Christine Delf responded

I will never purchase a car from Jim Butler again or use your Service Department again

January 13, 2022

Good communication regarding device progress given current pandemic situation. Will continue to have my service vehicles at this location. More

by viviano.christopher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill , Melissa Perez, Mike Johnson, Gene Wondell
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Jan 14, 2022 -

Jim Butler Chevrolet responded

Hello, we really appreciate your feedback! We can't wait to see you again, have a great day.

January 13, 2022

Excellent experience from making the appointment to picking up my vehicle. Team was very accommodating and it was terrific to be recognized by members of the service department and greeted with a smile More

by FLINT0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew was terrific
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Jan 14, 2022 -

Jim Butler Chevrolet responded

Hi, we really appreciate your positive review! Thanks again for taking the time to leave us this information about your recent visit. Take care!

January 13, 2022

Sent it in with ticking they claimed they fixed it didnt have it a day and had to take it back for the same problem only difference is it made the noice louder More

by jackmueller1012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rebecka
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Jan 14, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback and your business. We apologize that your visit didn't live up to your expectations. We didn't do any repairs on your vehicle. We test drove it and was not able to duplicate your concern. Maybe try riding with a service tech so that we can actually hear the noise that causes your concern.

Jan 14, 2022 -

jackmueller1012 responded

Ya i did and she heard it as soon as we pulled off so i dont know how someone that works on cars daily didnt hear it its bad service and its hard to talk to someone cuz they dont like calling people back i really wish i wouldnt have gotten a car threw you guys never AGAIN WILL I DO THAT OR REFERAL ANYONE TO YOU GUYS

January 12, 2022

Andrew was terrific. Responsive, set realistic timelines and explained the services needed for my car. The others I worked with were friendly as well. More

by Shae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew in Service
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Jan 12, 2022 -

Jim Butler Chevrolet responded

Wow, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 11, 2022

My experience at Jim Butler was really great! I really appreciated the shuttle back and forth. Extremely convenient fast service. Driver was awesome! More

by mnarz4abtl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
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Jan 11, 2022 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

January 11, 2022

They always do a great job and keep me informed on my car. when they are done they send a video of the things they checked. More

by SBENTON3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Report | Print
Jan 11, 2022 -

Jim Butler Chevrolet responded

Hello, we really appreciate your feedback! Until the next time we meet, take care!

January 11, 2022

Under the circumstances, the dealership remains safe and efficient for customers to have their vehicle’s serviced More

by mchyoung64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
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Jan 11, 2022 -

Jim Butler Chevrolet responded

Hi there, thank you for taking the time to leave a review for us at Jim Butler Chevrolet, INC.. We're happy we could meet your expectations! We can't wait to see you again, have a great day.

January 10, 2022

Overall the service was very good. I waited while my oil was changed and it took longer than usual, over 2 hours. More

by PATRICKM3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Perez
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Jan 10, 2022 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!

January 10, 2022

I recommend this dealership they are very polite and get things done in a timely manner More

by Shay
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2022 -

Jim Butler Chevrolet responded

Hello, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know!

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