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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,247 Reviews
Call Service Center (636) 349-3222

4,247 Reviews of Jim Butler Chevrolet - Service Center

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December 30, 2021

All the people in the shop and the rental department very very professional. Our car was completed well before we thought it would be. They got us an appointment for service very quickly which was much appre More

by stinebakert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Report | Print
Dec 31, 2021 -

Jim Butler Chevrolet responded

Hi, we are so pleased you enjoyed your visit to Jim Butler Chevrolet, INC.! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Butler Chevrolet, INC.!

December 30, 2021

Everyone is super friendly but it takes FOREVER which isn’t very convenient when my time could be used in better ways More

by angel.halo2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
Dec 31, 2021 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations. For the future we suggest using our free shuttle service to optimize your time. We truly value your business and hope to see you soon!

Dec 31, 2021 -

angel.halo2007 responded

That isn’t always the best option. Especially when I can go to jiffy lube for my oil change in 30 minutes or less

December 30, 2021

This dealership has always treated customers with the respect and they are always prompt about getting your car done More

by mikewamble55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez
Report | Print
Dec 31, 2021 -

Jim Butler Chevrolet responded

Hello, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out if there's anything additional we can do for you.

December 29, 2021

3 hours for oil change is way to long. Had apt at 8 left at 11 am. Will be going some place else for oil change. More

by jnljohnson_2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not Sure
Report | Print
Dec 29, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We apologize that your visit didn't live up to your expectations. We also apologize that your appointment time was not properly explained to you. This time is set aside for you to speak with your service advisor to set a game plan for your vehicle while it's in our care. From there your vehicle wait for the next appropriate service tech. We understand that this process can be confusing and frustrating, however, we found this model to work best for the volume of customers that visit our service department. We are diligently working to improve wait times. We are doing things such as hiring additional service tech, building additional service bays, and revamping our scheduling procedures. We truly hope that our efforts are evident in future visits.

December 28, 2021

Service is curtius, informative and expedient. The friendly and knowledgeable staff are always helpful and efficient. More

by speedwynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla
Report | Print
Dec 28, 2021 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 28, 2021

Great communication from Kim on process of repair. Thanks Jum Butler. Jim Butler. Jim Butler More

by james.p.koch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2021 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 28, 2021

Every time I come in for service it is a very nice experience and everyone is very upfront and truthful thank you More

by terry.dowdy22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Report | Print
Dec 29, 2021 -

Jim Butler Chevrolet responded

Hello, we are glad we could help! Thanks for taking the time to leave us this information about your recent visit. Take care!

December 27, 2021

Not all dealership are the same!!! Butler found my truck's problem where another dealership couldn't. Bill was AWESOME!!! Gotta say Jim Butler is the the Best!!! More

by lapa9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons
Report | Print
Dec 27, 2021 -

Jim Butler Chevrolet responded

Hi, we are so happy to read such a great review about Jim Butler Chevrolet, INC.! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

December 25, 2021

Excellent service, friendly and helpful employees. Very efficient at servicing customers needs. Very punctual and detail orientated More

by JBEERKIRCHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Report | Print
Dec 27, 2021 -

Jim Butler Chevrolet responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

December 24, 2021

Kim Hausmann made everything nice and easy for me. She's the BEST love her!! More

by levigirl30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2021 -

Jim Butler Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!

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