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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,288 Reviews
Call Service Center (636) 349-3222

4,289 Reviews of Jim Butler Chevrolet - Service Center

Sort by
November 18, 2021

They are always fast and friendly. Easiest service team to work with. Would definitely recommend. More

by bschleipman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2021 -

Jim Butler Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 18, 2021

xxxxty customer service had a car parked on top of my vehicle touching the back of it very unprofessional More

by jonathantj92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Johnson
Report | Print
November 18, 2021

Courteous, friendly and fast. Comfortable waiting area. Every worker I encountered always greeted me with a good morning. More

by tro7175m@tahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Report | Print
Nov 18, 2021 -

Jim Butler Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

November 18, 2021

This visit went pretty smoothly, not all have in the past. Service is getting pretty expensive. More

by m.schuster1340
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Report | Print
Nov 18, 2021 -

Jim Butler Chevrolet responded

Hi there, your satisfaction is our top priority. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 17, 2021

They need to improve on faster service time and on customer satisfaction after the purchase of a vehicle. More

by glennnivens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zarlingo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Johnson
Report | Print
Nov 17, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We do apologize that your visit didn't live up to your expectations. We are diligently working to improve on customer wait times. We are doing things such as hiring additional service techs, building additional service bays, and revamping our scheduling procedures. We truly hope that our efforts are evident in future visits. Thank you so much again for your feedback! We hope you have a great day!

November 17, 2021

The work on my vehicle was completed when they said it would be. Service advisor was very courteous and helpful. More

by bfschaab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Report | Print
Nov 18, 2021 -

Jim Butler Chevrolet responded

Hi there! We're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do!

November 17, 2021

Service was great , very pleased. Service Representative Kim Huesmann was on top of the game. . More

by donalgren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Report | Print
Nov 17, 2021 -

Jim Butler Chevrolet responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 17, 2021

Great service .clean. Friendly . Will purchase my next vehicle there. Was taken care in a timely matter More

by MARIEDAVIS9736
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2021 -

Jim Butler Chevrolet responded

Hi there, thank you; we appreciate your feedback! Thank you, and have a fantastic day!

November 16, 2021

Work on my truck was finished as promised. Great staff at the dealership and on the phone. Thank you! More

by danaconstant01
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Report | Print
Nov 16, 2021 -

Jim Butler Chevrolet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Butler Chevrolet, INC.. Until the next time we meet, take care!

November 16, 2021

I had a 2 hour wait to have my tired looked and and return and wait another three hours for service! More

by angyg31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Johnson
Report | Print
Nov 17, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We do apologize that your visit didn't live up to your expectations. We also apologize that your appointment time wasn't properly explained to you. Your appointment time is to speak with your advisor to set up a game plan for your vehicle while it is in our care, not to have your vehicle worked on. Triage if you will. From there your vehicle gets in line for the next appropriate service technician. We do understand your frustration, however, this model works best for our business. We are diligently working to improve on customer wait times. We are doing things such as hiring additional service techs, building additional service bays, and revamping our scheduling procedures. We truly hope that our efforts are evident in future visits. Thank you so much again for your feedback! We hope you have a great day!

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