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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,289 Reviews

4,289 Reviews of Jim Butler Chevrolet - Service Center

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November 16, 2021

Great service every time. Everyone is so considerate and caring. Great customer service. Will continue to purchase fro Jim Butler. More

by Reekie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons
Nov 16, 2021 -

Jim Butler Chevrolet responded

Hello, thank you for your kind words and this wonderful review! We're glad to hear we delivered such great experiences. If there's anything further we can do for you, we are happy to help!

November 15, 2021

Excellent service- Andrew was wonderful at keeping me informed about my vehicle and overall wonderful experience More

by ASHLEYJHICKMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Nov 15, 2021 -

Jim Butler Chevrolet responded

Hi there, thank you for taking the time to leave a review for us at Jim Butler Chevrolet, INC.. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!

November 15, 2021

In a time where availability of resources can be scarce, customer service makes the difference. Jim Butler customer service was fantastic, excellent communication with me on getting a rental, progress on d More

by mwhite23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
bill
Nov 15, 2021 -

Jim Butler Chevrolet responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

November 15, 2021

They have always been professional and willing to help but I've had to take my truck in now for the third time to get my window fixed and they haven't had any rental cars for the last several appts I've h More

by debbiejdavis104
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Nov 15, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We do apologize that we didn't have any rentals available for your visit. We are doing our best to rise above the challenges presented to us by this pandemic. We are also doing out best to remain fair to the customers that are waiting for a rental unit. For future reference: you can be placed on the rental wait list and then drop your vehicle off when your name is number one. If you have any further questions, please give us a call. We're always happy to help!

November 15, 2021

Service Advisor Kim Huesmann was fantastic took care of all my needs. Service was impeccable. My problems were taken care of and Kim kept me advised on the progress. I would not buy or take my vehicle any More

by donalgren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Nov 16, 2021 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. Thanks for highlighting some of our staff who helped make this such a great experience! If there's anything further we can do for you, we are happy to help!

Nov 16, 2021 -

donalgren responded

👍👌🤙😊

November 14, 2021

This was the worst experience with Jim Butler; we have bought and serviced our vehicles with them for several years. They have a 'give us your car and we will give it back when we get around to it poli More

by ROSANT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Do not remember
Nov 15, 2021 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit did not live up to your expectations. We have taken the appropriate steps to ensure that our customers get there vehicles back in a timely fashion. We are doing our best to rise above the challenges that this pandemic has thrown at up. We do understand your frustration and do hope that our efforts are evident in future visits.

November 13, 2021

Did work they were not asked too, thankfully worked w me on lowering the price More

by scherl16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kayla
Nov 15, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We do apologize that this happened but we are glad that we got you taken care of. I will be sure to speak with the service director regarding your concern as communication is a topic we are continuously coaching our team on. We do apologize for the inconvenience. Thanks again for taking the time to leave us this information about your recent visit. Take care!

November 13, 2021

Very happy with service All went well Thank you for service at Jim butler. Thanks again. We’l are very happy More

by mwkempfer
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Nov 14, 2021 -

Jim Butler Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Take care!

November 12, 2021

Everyone is always so friendly and willing to help I always have a great experience when I go there the best part is the free car wash everytime!! More

by johnsonpa55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Nov 14, 2021 -

Jim Butler Chevrolet responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

November 12, 2021

One of my reverse lights was missing. I called to make an appointment, they took me in that same day and fixed the problem quickly. More

by ANDREW.MARINO0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Jim Butler Chevrolet responded

Thanks for taking the time to leave us this information about your recent visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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