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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,290 Reviews

4,290 Reviews of Jim Butler Chevrolet - Service Center

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October 13, 2021

Great dealership. Friendly staff. Great service.very clean and user friendly. Always a good experience. More

by Cfedke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez
Oct 14, 2021 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

October 11, 2021

Dealer ordered parts and scheduled my airbag recall. I left the truck overnight. Truck was ready the next day. More

by mikenilica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Oct 12, 2021 -

Jim Butler Chevrolet responded

Hello, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

October 11, 2021

Above and beyond service! Jim Butler was able to get me in for last minute service when another local dealer dropped the ball. Worth driving the extra mile. More

by vcasto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla
Oct 12, 2021 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

October 08, 2021

The appointments were messed up and was made to feel like I didn’t have one More

by ROTTLER4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Oct 08, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We do apologize that your visit did not live up to your expectations. I will bring your concerns up to the service director. We hope that you see our effort in future visits.

October 07, 2021

Jim Butler very Professional Dealership from the Drivers , Service Personnel , Sales Staff , to the Office Staff the customer always is first . The team always want the customers to have a good experience More

by donalgren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We noticed that your feed back was positive with a 1-star rating and no recommendation. We are wondering if there is something that we need to fix or if you could please update your review.

Nov 16, 2021 -

donalgren responded

Everything Great , Recommended very highly !!!!!!

October 07, 2021

I love doing business with Jim Butler❤️I take my vehicle there for any service. More

by KUHLMANN3125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson, Robert Mason, Leo Bala
Oct 08, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We appreciate your kind words. Please let us know the next time we can be of service.

October 05, 2021

No problems at all. I did think two hours for an oil change was a bit long. Good service by all. More

by lyarnall1246
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Oct 06, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We do apologize that your visit did not live up to your expectations. We are diligently working to improve on our customer wait times. We are doing things such as hiring additional service techs, building additional service bays, and revamping our scheduling procedures. We do hope that our efforts are evident in future visits.

October 04, 2021

I was not told when I made the appointment that the appointment was to just get my car in the door. I was also not told that it could take 5-7 days to get the car looked at. I called multiple times for More

by kellydierkes15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
Oct 05, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We do apologize that your visit did not live up to your expectations. We also apologize that the communication ball was dropped This is a concern we are continuously coaching our team on. We are also taking the proper steps to improve on our wait times with service. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevroler.com.

October 02, 2021

Great service. I selected this dealership for my vehicle even though it is farther away for me than other dealerships. My past experience and now recent service is exceptional snd non pressure service. More

by sherrimace
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Oct 04, 2021 -

Jim Butler Chevrolet responded

Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

October 01, 2021

Kim works very hard and is the best! So happy to have her help me! More

by stl5150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2021 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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