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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,284 Reviews

4,284 Reviews of Jim Butler Chevrolet - Service Center

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September 09, 2021

Nice service department, always have availability for when I need work done on my car. The prices are high and expensive but I like when I get coupons in the emails to help out More

by BRITDLU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson
Sep 10, 2021 -

Jim Butler Chevrolet responded

Thank you for taking the time to let us know how we did. We are always here to help the next time you need us.

September 09, 2021

My cherokee has been in the service dept 5 times since i bought it in January and it still has an issue. And now my service 4wd light is on & they are refusing me a rental More

by fixlori
Recommend Dealer
No
Employees Worked With
Dave - manager in service
Sep 10, 2021 -

Jim Butler Chevrolet responded

Thank you for your feedback, Lori. We are sorry to hear that there have been so many problems with your Cherokee and that it came across that we were refusing you a rental. That wasn't the intention. The rental wait list is just 90+ people long as of yesterday, so we wanted to find a faster solution. We are glad the sales department was able to assist with that part of the situation. We hope that this visit will resolve any and all ongoing issues with your Cherokee. If you would like to discuss further, please feel free to reach out to our Customer Relations Specialist, Toni, at toden@jimbutlerchevrolet.com.

September 07, 2021

They replaced the tire sensors on my car 6 months ago now none of them work but i have a warranty… Completely unfair and unethical More

by dolljada34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back Ms. Doll. All or our parts are covered by a 1 year warranty. So if the sensors we replaced are faulty then we will replace them. Please set up an appointment to come in before the year runs out. Please reach out to me directly at toden@jimbutlerchevrolet.com.

September 07, 2021

Kind thanks to everyone on the Butler team for all the help they give me, time-after-time. I appreciate the perseverance as some of my repairs can be complicated. Thank you. More

by brandel578
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back, We are pleased that you are satisfied with your last visit. Please let us know the next time we can be of service. See you next time!

September 07, 2021

My Impala is the third vehicle I have purchased there. I have always received great service in a timely fashion. This was an oil leak with only 16,000 miles. We brought it in on Wednesday Aug.11, we were More

by janniemanagement
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Sep 07, 2021 -

Jim Butler Chevrolet responded

Thank you for taking the time out to let us know about your experience. We do understand your frustration about the rental fleet. We are doing out best to be fair to our customers while living up to the high demand. We are pleased to know that we were able to get you taken care of. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

September 07, 2021

great service was very happy kim even checked to see if i needed any thing while i was waiting.waiting room was very clean and there was water to drink More

by RICHANDJUDYD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Jim Butler Chevrolet responded

Your satisfaction is important to us. We are please to know that we have exceeded your expectations. We are always here with the same great service the next time you need us. We will see you next time!

Sep 08, 2021 -

Jim Butler Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care.

September 04, 2021

Very prompt service. Everyone was great. I think Andrew is the one that kept me updated I what service I needed. Thank for all the help More

by greenjeans1222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew, Melissa Perez, Mike Johnson
September 04, 2021

Sent wrong inspection video And sold me unnecessarily Sent wrong inspection video And sold me unnecessarily oil treatment for a vehicle that only has 20000 miles Everything else was good ,said would s More

by mikebollasina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. I will bring your concerns up to the service manager and get your updates sent. The video is a new service that we are offering and we are still working the kinks out. We appreciate you letting us know. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

September 03, 2021

Service was good and prompt. The only thing I did not like was the almost $50 price tag to put on a front license plate bracket which I supplied. It is the world we live in and we all have to make a livi More

by van_gardner
Recommend Dealer
Yes
Employees Worked With
Not sure
Sep 03, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We appreciate your business. We would love to turn your opinion around during a future visit. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevorlet.com.

September 03, 2021

Always friendly. Always done in a timely fashion. Always easy! I'm always 100% satisfied with the service I receive in the Jim Butler service Dept. More

by dwg1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember her name
Sep 03, 2021 -

Jim Butler Chevrolet responded

Thank you for taking the time out to let us know how we did! We value your business and your loyalty. Thank you for being a POWERHOUSE customer!

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