Jim Butler Chevrolet - Service Center

Jim Butler Chevrolet responded

Thank you for your feed back. 5-star service is our goal every time. Please let us know the next time we can be of service!

Jim Butler Chevrolet responded

Thank you for your feed back. We do apologize that your last visit did not live up to your expectations. We do understand your frustration and are currently addressing issues regarding your concern. We also apologize that the purpose of your appointment wasn't properly communicated to you. Your appointment time is to meet with your service advisor to get a game plan for your vehicle. Consider it a form of triage. From there your vehicle gets in line for the next appropriate service technician. When someone comes in with issues other than routine maintenance the ticket has to go to a journeyman technician. Because of our high volume in service the wait was a bit longer than expected. We are diligently working to improve on our customer wait times. We are doing things such as expanding the service bay, revamping our scheduling procedures, and incentivizing customer wait times. After further investigation, I learned that after we repaired the leak your check engine light came on. We had to get your approval before we could begin that repair, which added to your wait time. Another issue that we are addressing is making sure that after your appointment is booked, the BDC rep communicates with parts that we need the appropriate supplies needed for your repair. Because we value your time and business I would like to offer you a 25% off your next oil change coupon. We hope that our efforts are evident in your future visits. If you would like to further discuss your visit please don't hesitate to reach out to me directly at toden@jimbutlerchevrolet.com.

Jim Butler Chevrolet responded

Thank you for your feed back Madison. We apologize that your last visit did not live up to your expectations. From the notes in our system it looks like the technician could not find where the water was coming in at. Is it still leaking? When someone comes in with issues other than routine maintenance the ticket has to go to a journeyman technician. Because of our high volume in service the wait was a bit longer than expected. We can assure you that other dealerships they are booking months out in advance. We are diligently working to improve on our customer wait times. We are doing things such as expanding the service bay, revamping our scheduling procedures, and incentivizing customer wait times. And because we truly value your business and time I am placing a 25% off your next oil change coupon on your account in hopes to regain your trust. Just mention it when you call to book. If you would like to further discuss your last visit with us please reach out to me directly at toden@jimbutlerchevrolet.com.

Jim Butler Chevrolet responded

Thank you for your feed back. We do apologize that your last trip to service did not live up to your expectations. When someone comes in with issues other than routine maintenance the ticket has to go to a journeyman technician. Because of our high volume in service the wait was a bit longer than expected. We can assure you that other dealerships they are booking months out in advance. We are diligently working to improve on our customer wait times. We are doing things such as expanding the service bay, revamping our scheduling procedures, and incentivizing customer wait times. And because we truly value your business and time I would like to place a 25% off your next oil change coupon on your account in hopes to regain your trust. In order to get this coupon you must reply to me at toden@jimbutlerchevrolet.com with your full name and VIN number. Please reply with any further concerns as well. I look forward to talking to you.

Jim Butler Chevrolet responded

Thank you for your feed back. We are happy that we were able to exceed your expectations. I will be sure to pass your kind words along to the team. Please let us know the next time we can be of service.

Jim Butler Chevrolet responded

Thank you for your feed back. We do apologize that your wait was longer than expected. We apologize if it wasn't communicated clearly that our appointments times are scheduled to meet with your service advisor to come up with a game plan for your vehicle. (Triage if you will) From there it gets in line for the next appropriate service technician. In your case a journeyman technician for your recall. We do understand your frustration and we are diligently working to improve. We are doing things such as building new service bays, revamping our scheduling procedures and incentivizing customer wait times. Because we value your business and time I am placing 25% off your next oil change on your account. Just mention it when you call to schedule. If you would like to further discuss your last visit please reach out to me directly at toden@jimbutlerchevrolet.com.

Jim Butler Chevrolet responded

Thank you for your feed back. We apologize if it wasn't communicated clearly that our appointments times are scheduled to meet with your service advisor to come up with a game plan for your vehicle. (Triage if you will) From there it gets in line for the next appropriate service technician. This should have been communicated when your scheduled your appointment and in confirming your appointment. We do understand your frustration and we are diligently working to improve. We are doing things such as building new service bays, revamping our scheduling procedures and incentivizing customer wait times. I can see that this was your first oil change so we couldn't have discounted your ticket. I am going to put the 25% off on your account for next time. Just mention it when you call to schedule. We hope that our efforts are evident in your future visits. If you would like to further discuss your visit with us please reach out to me directly at toden@jimbutlerchevrolet.com.

Jim Butler Chevrolet responded

Thank you for your feed back. We are happy to have been of service. Five stars are our goal every time. Please let us know the next time you need anything. See you next time!

Jim Butler Chevrolet responded

Thank you for you feed back. We are glad that you were satisfied with your last visit to your service department. Please let us know the next time we can be of service. Thank you for being a POWERHOUSE customer!

Jim Butler Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mike here at Jim Butler Chevrolet, INC.! We look forward to your next visit! Take care!