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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,315 Reviews

4,315 Reviews of Jim Butler Chevrolet - Service Center

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August 26, 2021

Had lots of work done in short amount of time. Everything was well coordinated and communicated to me. I was offered transportation to a nearby shopping center while the car was being serviced a More

by seskridge77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew ?
Aug 27, 2021 -

Jim Butler Chevrolet responded

Thank you for taking the time out to let us know how we did. We are glad that you were satisfied with your visit to our service department. Your satisfaction is important to us. Please let us know if there's anything else we can do for you.

August 26, 2021

I had a wonderful experience at Butler! Everyone I spoke to was very pleasant and helpful. I love my new car! Caleb even called a couple times to make sure I was happy with my car. Keep up the good work. I More

by patriciajokruse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Schneider, Mike Johnson
Aug 27, 2021 -

Jim Butler Chevrolet responded

Congrats on your new purchase! Thanks for letting us know how great Caleb did. I will be sure to pass along your kind words. Please let us know if there's anything else we can do for you.

August 26, 2021

Wonderful! Best service department I have ever seen! Would never go anywhere else for my car repair needs. The staff is very friendly and I loved the free coffee! More

by DKIRCHER03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Jim Butler Chevrolet responded

Thanks for letting us know how satisfied you are with our service department. I will be sure to pass your comments along to the team. We are here with that same great service the next time you need us. See you next time!

August 26, 2021

Jim Butler excels at customer service. This time they did drop the ball a bit regarding a tailgate issue. It doesn't always open on the first, second, and occasionally third try. The tech claims it opened fi More

by dale.vogt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez
Aug 27, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. I will notate your account that this is a reoccurring issue that you are experiencing. The video will definitely help. If you would like to further discuss your concern please reach out to me directly at toden@jimbutlerchevrolet.com.

August 25, 2021

My car has been in Service about 8 times since I purchased it in October 2020. Every time I get the car back it has the same issues and ends up having to go back to the shop and they literally have More

by jennyd1831
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Johnson
Aug 25, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We apologize that we weren't able to live up to your expectations. We are struggling to find your vehicle's history. Are you talking about the Fenton location? Please reply to me at toden@jimbutlerchevrolet.com with your name and VIN.

August 25, 2021

Honored a coupon I accidentally left at home and didn’t make a fuss about it. Had my service completed in under 2 hours. Complimentary water was a nice addition. More

by JTRG28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Aug 25, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We are happy to know that we were able to exceed your expectations. Please let us know the next time we can be of service.

August 24, 2021

Great Service. Stephenie Martin, helped me in getting the GM Reward Points to pay for the car service. Thank You. Jim Butler is a very easy dealership to have the car service, they do a great service at More

by janirosa1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Martin ,Baily Robertson, Mike Johnson
Aug 25, 2021 -

Jim Butler Chevrolet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Butler Chevrolet, INC. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 23, 2021

In spite of these very trying times, its nice to know I still have a friend when I need service. Thanks to everyone at Butler Chevrolet who tries their absolute best to help me ... every time. More

by brandel578
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. Thank you for taking the time to let us know how we did. Please let us know the next time we can be of service.

August 23, 2021

Great!! Bill Timmons is the best service rep and was super helpful and kept me updated and went out of his way to help with anything I needed. The best! More

by alysasherijustice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons
Aug 23, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We are glad to have exceeded your expectations. I will be sure to pass your positive comments to Bill. Please let us know the next time we can be of service.

Aug 25, 2021 -

Jim Butler Chevrolet responded

Hello, we really appreciate your feedback! We're looking forward to your next visit with us!

August 22, 2021

Terrible service. I had an appointment for a small warranty problem. They didn’t even look at my car for 8 days. I was never offered a rental car More

by janeterrante
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Can’t remember the name
Aug 22, 2021 -

Jim Butler Chevrolet responded

Thank you for your feedback We do understand your frustrations. We are doing our best to manage challenges this pandemic has given us. Were are hiring new service techs, building additional service bays and changing our procedures to better manage expectations. Our rental fleet is depleted and we have to be fair to our other customers on the wait list. We truly value your business and appreciate your feed back. I have placed a 15% of coupon on your account. We hope that our efforts are evident in your future visits.

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