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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,281 Reviews
Call Service Center (636) 349-3222

4,281 Reviews of Jim Butler Chevrolet - Service Center

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July 26, 2021

I had a 10:15 appointment for an oil change and sat 2 1/2 hours waiting that’s a long time to wait with a scheduled appointment More

by renanitawalker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
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Jul 26, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We apologize if it wasn't communicated clearly that our appointments times are scheduled to meet with your service advisor to come up with a game plan for your vehicle. (Triage if you will) From there it gets in line for the next appropriate service technician. This should have been communicated when your scheduled your appointment and in confirming your appointment. We do understand your frustration and we are diligently working to improve. We are doing things such as building new service bays, revamping our scheduling procedures and incentivizing customer wait times. I can see that this was your first oil change so we couldn't have discounted your ticket. I am going to put the 25% off on your account for next time. Just mention it when you call to schedule. We hope that our efforts are evident in your future visits. If you would like to further discuss your visit with us please reach out to me directly at toden@jimbutlerchevrolet.com.

July 23, 2021

Unlike any dealership I’ve ever dealt with. I highly recommend these folks and personally will never buy from any other dealership. They’re the best. More

by duderanch224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
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Jul 23, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We are happy to have been of service. Five stars are our goal every time. Please let us know the next time you need anything. See you next time!

July 23, 2021

I always receive Great service tgere and the staff are very friendly. I am usually able to get an appt. Within week for svc needs. Thank you guys very much for everything. More

by RCHELLE62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Perez
Report | Print
Jul 23, 2021 -

Jim Butler Chevrolet responded

Thank you for you feed back. We are glad that you were satisfied with your last visit to your service department. Please let us know the next time we can be of service. Thank you for being a POWERHOUSE customer!

July 22, 2021

Mike Johnson is so nice and very patient with us every time we come in. He is a huge asset to your service department! Great experience! More

by ljohnson28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Report | Print
Jul 23, 2021 -

Jim Butler Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mike here at Jim Butler Chevrolet, INC.! We look forward to your next visit! Take care!

July 22, 2021

Service was great great. Great great great great great great great great great great great great great great great great great great great great great More

by merrittjohn1369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Perez
Report | Print
Jul 23, 2021 -

Jim Butler Chevrolet responded

Hi, we are so pleased you enjoyed your visit to Jim Butler Chevrolet, INC.! We look forward to your next visit! Take care!

July 21, 2021

Experience was good. Right at 90 minutes for a diesel oil change and tire rotation. After I left, I noticed as I was scrolling through the truck dash options that my fuel filter life is at 18% remaining. I w More

by Hall.r63020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Couldn’t tell you who it was.
Report | Print
Jul 22, 2021 -

Jim Butler Chevrolet responded

Thank you for your feedback. Thank you for bringing this to our attention and the multi point inspection is an issue we are currently addressing. And because we value your time and appreciate your business I would like to offer you 25% off of the fuel filter service. Please just mention it when you book. Please reach out to me directly if you have any further questions or concerns at toden@jimbutlerchevrolet.com.

Jul 23, 2021 -

Jim Butler Chevrolet responded

Thank you for your feedback. Thank you for bringing this to our attention and the multi point inspection is an issue we are currently addressing. And because we value your time and appreciate your business I would like to offer you 25% off of the fuel filter service. Please just mention it when you book. Please reach out to me directly if you have any further questions or concerns at toden@jimbutlerchevrolet.com.

July 21, 2021

Always made to feel welcome and kept informed. My car was done in less time than they had said, which was nice. It was a nice experience More

by laurahilte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2021 -

Jim Butler Chevrolet responded

Thank you for you feedback. We are glad to have exceeded your expectations. We are always here to help. Please let us know the next time we can be of service! We look forward to your next visit!

Jul 22, 2021 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

July 21, 2021

Truck sat 9 days before being looked at. First two days no rental available. Service rep was friendly and expressed his sympathy. Just do not understand how it takes 9 days to complete a repair that took More

by MIKERICKERMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Johnson
Report | Print
Jul 22, 2021 -

Jim Butler Chevrolet responded

Thank you for your feedback. You are absolutely correct and we are currently making changes in management of time and scheduling to help improve customer wait times. I would like to offer you 25% off your next oil change to show you that we value your time.. Please reply to toden@jimbutlerchevrolet.com and verify your full name and vin, also with any further questions or concerns. We truly value your business and hope that our efforts or evident in future visits.

July 21, 2021

I said no because it is ridiculous for an oil change and tire rotation to take 2 hours when you have an appointment. This is the second time this happened. Will probably go to another dealership next time. More

by corgiruss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Perez
Report | Print
Jul 22, 2021 -

Jim Butler Chevrolet responded

Thank you for your feedback. You are absolutely correct and this is an issue we are currently addressing with changes in management, scheduling.and even incentivizing customer wait times. If you weren’t discounted at checkout please reach out to me directly at toden@jimbutlerchevrolet.com with your full name and vin. We truly value your time and business and would like to regain your trust. We hope our efforts are evident in future visits.

July 20, 2021

Dealer knows I want a specific service advisor and I had someone else,no communication from him except when I sent a text. Copied and pasted the mechanics diagnosis and I had no clue what it meant. I looked More

by cmwing.gdw
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Bill
Report | Print
Jul 20, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We do apologize that this happened. I have spoken with the BDC manager and have made sure that we noted your account for only Kim. Please accept a free oil change for Bill failure to communicate properly. Just mention it when you call to schedule. If you have any further questions or concerns, please reach out to me directly at toden@jimbutlerchevrolet.com.

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