Jim Butler Chevrolet - Service Center

Truck sat 9 days before being looked at. First two days no rental available. Service rep was friendly and expressed his sympathy. Just do not understand how it takes 9 days to complete a repair that took no rental available. Service rep was friendly and expressed his sympathy. Just do not understand how it takes 9 days to complete a repair that took a couple of hours. More

I said no because it is ridiculous for an oil change and tire rotation to take 2 hours when you have an appointment. This is the second time this happened. Will probably go to another dealership next time. tire rotation to take 2 hours when you have an appointment. This is the second time this happened. Will probably go to another dealership next time. More

Experience was good. Right at 90 minutes for a diesel oil change and tire rotation. After I left, I noticed as I was scrolling through the truck dash options that my fuel filter life is at 18% remaining. I w change and tire rotation. After I left, I noticed as I was scrolling through the truck dash options that my fuel filter life is at 18% remaining. I wish the service guys would have said something during their multipoint inspection, because now I have to go back again when it could have been done all in one service. More

Always made to feel welcome and kept informed. My car was done in less time than they had said, which was nice. It was a nice experience done in less time than they had said, which was nice. It was a nice experience More

Good job, as always! I have been coming to Butler in Fenton since 2011, and before that, at Jim Butler Saturn in South County. Outstanding! Fenton since 2011, and before that, at Jim Butler Saturn in South County. Outstanding! More

Dealer knows I want a specific service advisor and I had someone else,no communication from him except when I sent a text. Copied and pasted the mechanics diagnosis and I had no clue what it meant. I looked someone else,no communication from him except when I sent a text. Copied and pasted the mechanics diagnosis and I had no clue what it meant. I looked it up on the internet. More

This was 1 of my worst experience that encountered. I was checked in at 11:02 am & did not leave the facility until 5:15pm. was checked in at 11:02 am & did not leave the facility until 5:15pm. More

The service Rep Kim was very helpful, professional and courteous. My vehicle had all the required service was completed in the time I was told. courteous. My vehicle had all the required service was completed in the time I was told. More

Shouldn't have to wait 4 hours for a service with a appointment for a oil change and a "quick" detail. Ill do the next Service elsewhere appointment for a oil change and a "quick" detail. Ill do the next Service elsewhere More

I was disappointed at first bc my appointment was Wednesday at 12:15 & when I called on Friday my car hadn't been moved yet from where I dropped it off. The holiday weekend was coming up & I would ha Wednesday at 12:15 & when I called on Friday my car hadn't been moved yet from where I dropped it off. The holiday weekend was coming up & I would have no car unless they got to it today (Friday). I knew it was an hour job (youtube-replacing wiper transmission). I spoke with Doug, explained my situation, & he said he'd try his best. He needed to make sure it was the transmission and that it was covered under a recall. Called me back around 9:15am & said it was covered and that he would try his best to get it done. I was pleasantly surprised when he called at 11:00am and said it was ready! I would have given a 5 star except for the car sitting for almost 2 days before it was looked at. More