Jim Butler Chevrolet - Service Center

Had no problem purchasing our used Acadia. Service has been terrible. Last visit we had a 7:30 am appointment Monday August 2, 2021. For a complimentary oil change/tire rotation approximately one and a ha been terrible. Last visit we had a 7:30 am appointment Monday August 2, 2021. For a complimentary oil change/tire rotation approximately one and a half to two hours. We did a key drop Sunday evening. About 2:30 Monday afternoon I called to see if it was ready; got switched to "our" service guy; after 5 minutes on hold I hung up. Mike ten called and said the car would be ready Wednesday after 5. I was told the 7:30 appointment time was to see what was wrong with the car. The car was there for a routine oil change. Actually got a call Tuesday August 3 at 8:30 saying it was ready. If the Acadia needs any service by a dealer, it will not be Butler. This was the third encounter. First time, we're short handed, after a week they could find nothing wrong with the air conditioner, Second time a oil change when the parking lot was being resurfaced and we could not get to the service department. The receptionist seemed clueless to the resurfacing. More

Service writer was great very helpful and caring about my problem!! Took care of my repair no complaints have always had a great experience at Jim Butler problem!! Took care of my repair no complaints have always had a great experience at Jim Butler More

Friendly service, willing to come back for further service. I recommend Jim Butler for services. I had an oil change and tire rotation, and I’m happy with the service. service. I recommend Jim Butler for services. I had an oil change and tire rotation, and I’m happy with the service. More

You are lucky to have a guy like Mike Johnson working for you He calls and lets you know what is going on the whole time that you car is in there and when you can pick it up Great job Mike you He calls and lets you know what is going on the whole time that you car is in there and when you can pick it up Great job Mike More

We were helped quickly. We left our car for a wiper motor replacement. We went on our way to other places. Came back our car was finished with a replacement part. Everyone was helpful and did a good job. replacement. We went on our way to other places. Came back our car was finished with a replacement part. Everyone was helpful and did a good job. More

My service advisor Andrew was professional and pleasant but leaving my vehicle then waiting 7 days before it got to a technician is absurd. The dealership needs to fix this problem but leaving my vehicle then waiting 7 days before it got to a technician is absurd. The dealership needs to fix this problem More

Rebecca was awsome, took care of my problem quickly and everyone was very friendly and helpful. Took their shuttle home and when the repairs to my vehicle were completed they promptly picke me up at home a everyone was very friendly and helpful. Took their shuttle home and when the repairs to my vehicle were completed they promptly picke me up at home and drove me to the dealership to get my car. More

David was up front regarding the delay of being able to diagnose my check engine light but was spot on when he said it would be fixed the same day they were able to look at it. diagnose my check engine light but was spot on when he said it would be fixed the same day they were able to look at it. More

Third vehicle bought from Jim Butler Chevrolet and had a warranty problem. Dave Brittain, service mgr. very helpful and Kim Houseman, service advisor is an outstanding employee, very knowledgeable, helpful warranty problem. Dave Brittain, service mgr. very helpful and Kim Houseman, service advisor is an outstanding employee, very knowledgeable, helpful. and experienced. Salesman Matt Vallee is great as is John Zensen, sales mgr., Amanda, car rental/loaners efficient! More

The dealer performed good service and while it took longer than anticipated to complete, the dealer was responsive to my feedback and offered a free oil change on my next visit and was both impressed a longer than anticipated to complete, the dealer was responsive to my feedback and offered a free oil change on my next visit and was both impressed and pleased with how quickly my feedback was responded to. More