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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,287 Reviews
Call Service Center (636) 349-3222

4,287 Reviews of Jim Butler Chevrolet - Service Center

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June 24, 2021

Only place I found on a Saturday for a safety and emissions check. In and out in less than an hour, and got the complementary multi point inspection that let me know my brakes were low. More

by k-man117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Huber, 5 stars. Jeremy Detert, said my front brakes were low, went to change them and the inside pads were metal to metal. Had to replace rotors.
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Jun 24, 2021 -

Jim Butler Chevrolet responded

Thanks for your positive feed back. We are glad that we were able to help. Please stop by if you need anything else. Thank you for being a POWERHOUSE customer! See ya next time!

June 24, 2021

Thanks to Kim, staff, and the shuttle folks, who did a great job with my maintaining and repairing my truck, and shuttling me back and forth. More

by Pete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez
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Jun 24, 2021 -

Jim Butler Chevrolet responded

Thanks Pete for your positive feedback. We work very hard to insure that all of guests are as comfortable as possible. We are glad to know that we were successful at this during your visit. Thank you for being a POWERHOUSE customer. See you next time!

June 24, 2021

Always happy with sales & Service - Bought several cars there , never looked anywhere else. More

by AMJ010259
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2021 -

Jim Butler Chevrolet responded

Thank you for being a loyal POWERHOUSE customer! We truly value your business. We look forward to your next visit.

June 24, 2021

I have had nothing but excellent service from this dealer. I have bought 2 cars so far from them, and my salesman was friendly and helpful. I will continue to have my new car serviced here. More

by ruben2375
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2021 -

Jim Butler Chevrolet responded

Hi there, thank you so much for your positive comments about Jim Butler Chevrolet, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 22, 2021

Everyone was very polite and they had a fridge full of cold water and they had my vehicle returned to me in a timely manner. More

by Yuri
Recommend Dealer
Yes
Employees Worked With
Bill Timmons
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Jun 22, 2021 -

Jim Butler Chevrolet responded

Hi Yuri, thank you very much for your positive feedback. Here at Jim Butler Chevrolet we strive to ensure all of our guests are as comfortable as possible. We are happy that we were successful during your visit. We look forward to your next visit!

June 22, 2021

Scheduling problems with little regard for MY time. Appt kept being canceled because they said they were to busy for me even after they set the time for .e to come in More

by hasenbeck4242
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Report | Print
Jun 23, 2021 -

Jim Butler Chevrolet responded

Dear Mr. and/or Mrs. Hasenbeck, We do apologize that your last visit did not meet your expectations. I would like to extend an invitation to reach out to me directly. Our records and your review are not in alignment. We are truly concerned about your experience and would like to improve. We would like to dig into this further, so please reach out to me at toden@jimbutlerchevrolet.com if you would like to further discuss your last visit with us.

June 22, 2021

Yes !! had to call twice but I was taken care of at NO COST!! i would recommend this Dealership to anyone!! I also received a free car wash! The work was completed quickly. More

by cangelnow
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Report | Print
Jun 22, 2021 -

Jim Butler Chevrolet responded

Thank you for your positive feedback! We are so happy that you were satisfied with your last visit. Please don't hesitate to stop by should you need anything else. Until next time!

June 19, 2021

Great service!!! They always kept me informed of the work being performed and they got me out of there in a timely manner. Highly recommend More

by jzensen0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Bay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Darr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox, Mike Marshall, Mike Johnson
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Jun 20, 2021 -

Jim Butler Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 18, 2021

I Was Quoted By Dan Armes That The Auto Would Be Done In 2 Days! It Took 3 Days! Bad Business! With This Bad Experience We Had To Rent A Auto! Please Don't Lie Again! When I Bought The Auto, The State More

by mopac01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Burke
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Jun 18, 2021 -

Jim Butler Chevrolet responded

We do understand your frustration. Dan is no longer with our company ( due to problems similar to yours). We do hope that enjoy working with our current staff.

Jun 19, 2021 -

mopac01 responded

The Rental Auto Was $100.00 A Day! It Was Out Of My Pocket Not Theirs! They Should Pay For Their Mistakes! I Pray That The Next Person(Women/Men) Will Be Better! Please Don't Lie To The Customer..Bad Business! This Is My 3rd Purchase From..Jim Butler Chevrolet!! My Salesmen..Mr. Jon Burke Is "The Best" He Went "Above & Beyond The Call Of Duty" Move Over...Brad Sowers! Thanks Again..Mr. Jon Burke!! Always Be Blessed!

Jun 21, 2021 -

mopac01 responded

For Jim Butler's Mistake If They Knew It Was Going To Take Longer Than Expected Give That Customer A Call & Explain The Situation! This Is Not.."Rocket Science" You Know..Right? The "Power House"..Not Really!!

Jun 21, 2021 -

Jim Butler Chevrolet responded

Mr. Oesterle, We do understand your frustration and your previous experience is not the norm for us. As we mentioned, the Service Advisor that you had such problems with no longer works for our company. We're glad our Management team was able to recognize that he wasn't a good fit so we can avoid these types of situations in the future. We're also glad Jon Burke was able to help you out. We wish we would have had vehicles available at the dealership to accommodate you. Unfortunately, with the nation vehicle shortage that is outside of our control, we do not have our usual rental fleet and currently have a wait list of over 80 customers. It is certainly frustrating and confusing times. We hope your future experiences are more pleasant with us and you are able to experience the standard of customer service we do our best to uphold. Respectfully, Theresa Kuehnle Customer Experience Manager

Jun 22, 2021 -

mopac01 responded

I Understand No Rental Auto's @ The Dealer! I Use To Work @ FCA/Chrysler St. Louis Assembly Plant #1 South..Fenton,Missouri Our Biggest Customer Was..Enterprise Leasing Company. Thank You For Responding To Me! Be Blessed!

June 18, 2021

Always fast and curtious. Good price, Great service. I always drop my vehicle off and get a ride to work. Super professional, friendly and prompt. More

by jdv1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Report | Print
Jun 18, 2021 -

Jim Butler Chevrolet responded

We are glad that you have had positive experiences with us. Consistent 5 star service is our aim. Please let us know if there’s anything else we can do for you. We look forward to your next visit!

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